Compare Arcade Hotels in Norwalk

"When we arrived after 10:00 pm we were unable to check into our room. There was a homemade sign stating that the desk clerk was away and would not return for over an hour! Fortunately the staff that was on duty-although equally nonplussed, were eventually able to get us into our rooms after about forty minutes. Really never had that happen before. Hope everything worked out for the desk clerk and whatever called them away was straightened out. The security officer, Cory, was great and really helpful. Breakfast the next morning was fine and the hotel was okay in other respects."

"Clean room, welcoming staff."

"Hotel needs a nice renovation"

"The Good: The sheets and towels were always fresh & clean, shower & hot water good. Parking excellent. Heat & A/C unit excellent. The Bad: This place is for anyone who only needs a shower and a bed. All 4 pillows on the bed rate the worst I have ever had around the entire world. I have no sense of smell, and I could smell stuff that I could not identify. No elevator which I was told up front so you have to climb a straight set of steps. I CANNOT BELIEVE THIS HOTEL COULDN'T AFFORD TO PUT OUT SOME COFFEE IN THE LOBBY OR THE "NOT USED, FORMER" BREAKFAST AREA. There is no staff other than a person sitting behind a window. The Ugly: Our room was a complete mismatch of furnishings. The entire building (including our room) is very old looking and worn out. Our bathroom door would not close and has patched holes in it. The owner need not respond to me. I think you should be ashamed at how cheap and rundown this place is. Jeffrey Lynn & Wife 04/22/2026"

"The phone in the room rang twice throughout the night before I just left it off the hook. Hair was in the shower. The indoor pool area was freezing and the painted floor was chipping and got all over you. Not to anyone’s fault but the fire alarm did also go off at 6:30am so that was three times I was woken up while staying in this hotel. "

"Sub par in almost every way. Really needs an update."