Compare Luxury Hotels in Normal

"We made a last minute reservation to the hotel due to the weather emergency in our area. The staff was very nice at check in. The room appeared very clean and nicely decorated. However after getting settled in we noticed the toilet had a noisy leak. There was. some black mold in the shower and the air conditioner rattled. The people in the room next to us were loud and obnoxious. We left after 4 hours as there was a further emergency at our home. When we checked out the staff appeared very distracted or tired. It was not our best night."

"The pool was closed and my key wouldn’t unlock the exercise room even after I asked the front desk for help. The breakfast was good but on Saturday they ran out of food early. The hotel was clean but dated. I wouldn’t book this hotel again unless we didn’t have other options."

"Breakfast was good. Property was in great shape as Embassy is expected to be. Had trouble with the Louie at the front desk. Rude, not accomodating. Shaking his head before I finish explaining myself. He used the term, I've been in this business for a longer time... Other than that, it was un a great location, too bad Louie ruined it. "

"Young lady at the desk at check out and in the morning was very friendly. Nice to talk to. Facility close to I-55. Well lit. Looks like freshly painted. Bright, not dreary like so many other facilities. Only issue was that the bathroom light came on EVERY TIME I walked into the room. Made for a horrible nights sleep as I never turn on bathroom lights during night bathroom trips as that has the effect of totally waking me up so I can't fall back to sleep afterwards."

"Great breakfast, rooms and staff!"

"Always a big letdown to find out only upon check-in that the “pool is out of order.”"