Disappointed by Missed Opportunities Despite a Great Location
We booked our stay at Vittoria Hotel months in advance, and as our anniversary trip approached, we received three emails from the hotel asking if we had any special requests. We replied each time, clearly mentioning that we were celebrating our anniversary and would appreciate something thoughtful to mark the occasion. Unfortunately, our messages were completely ignored—no acknowledgment, no gesture, not even a mention at check-in. It felt like our efforts to communicate were dismissed, which was disheartening.
That said, the hotel itself is in a fantastic location and the room was generally clean. However, there were a few details that detracted from the experience: a used towel was still hanging in the bathroom upon arrival, and the blackout curtains didn’t block sunlight at all—making it hard to sleep in or enjoy a cozy atmosphere.
Overall, while the property has potential and the setting is ideal, the lack of responsiveness and attention to detail left us feeling overlooked on what should have been a special occasion.