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Virgin Hotels New York City

5.0 star property

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55-inch Smart TV with digital channels, TV, Netflix
Creator video - submitted by Виктор's Travel Shop
Minibar, in-room safe, desk, laptop workspace
55-inch Smart TV with digital channels, TV, Netflix
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
$302
$260 nightly
$302 total
Total with taxes and fees
Mar 15 - Mar 16

Explore the area

View in a map
1227 Broadway, New York, NY, 10001
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

9.4 out of 10
Exceptional
(19 reviews)
  • City view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Chamber 2 Double Beds)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Chamber 2 Double Beds)

9.0 out of 10
Wonderful
(30 reviews)
  • 335 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, City View (Sky Grand Chamber Suite - City View)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, City View (Sky Grand Chamber Suite - City View)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 555 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

City view

Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

  • City view
  • 480 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Chamber King Suite)

Shower, rainfall showerhead, designer toiletries, hair dryer

Grand Suite, 1 King Bed (Grand Chamber King Suite)

7.8 out of 10
Good
(6 reviews)
  • City view
  • 477 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, City View (Sky Chamber City View)

Minibar, in-room safe, desk, laptop workspace

Room, City View (Sky Chamber City View)

8.8 out of 10
Excellent
(45 reviews)
  • City view
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds (Richard's Flat King Suite)

  • City view
  • 2799 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

8.0 out of 10
Very good
(2 reviews)
  • 393 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

City view

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 580 sq ft
  • Sleeps 2
  • 1 King Bed

Penthouse, Multiple Beds (Penthouse King Suite)

  • City view
  • 1678 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible (Chamber King ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Chamber King ADA)

9.4 out of 10
Exceptional
(9 reviews)
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber King)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Chamber King)

9.0 out of 10
Wonderful
(196 reviews)
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite (Sky Grand Chamber Suite Empire Views)

Minibar, in-room safe, desk, laptop workspace

Grand Suite (Sky Grand Chamber Suite Empire Views)

  • City view
  • 630 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Sky Chamber King Empire View)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Sky Chamber King Empire View)

9.0 out of 10
Wonderful
(74 reviews)
  • City view
  • 283 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Sky Chamber 2 Double Beds w/ View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Sky Chamber 2 Double Beds w/ View)

8.6 out of 10
Excellent
(25 reviews)
  • City view
  • 335 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

8.0 out of 10
Very good
(1 review)
  • City view
  • 393 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

New York

With a stay at Virgin Hotels New York City, you'll be centrally located in New York, within a 10-minute walk of Empire State Building and Madison Square Garden. .This luxury hotel is 1 mi (1.6 km) from Times Square and 1.1 mi (1.8 km) from Rockefeller Center.

What's nearby

  • 5th Avenue - 3 min walk - 0.2 miles
  • Empire State Building - 5 min walk - 0.3 miles
  • Madison Square Garden - 8 min walk - 0.5 miles
  • Times Square - 14 min walk - 0.8 miles
  • Grand Central Terminal - 16 min walk - 0.9 miles

Getting around

  • 28 St. Station (Broadway) - 2 min walk
  • New York W 32nd St. Station - 3 min walk
  • LaGuardia Airport (LGA) - 33 min drive

Restaurants

  • ‪Nana’s Green Tea - ‬2 min walk
  • ‪Gregorys Coffee - ‬2 min walk
  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Skirt Steak - ‬2 min walk
  • ‪Ace Hotel Lobby Bar - ‬1 min walk

About this property

Virgin Hotels New York City

Virgin Hotels New York City offers 463 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 463 guestrooms featuring minibars and espresso makers. 55-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour fitness center, a seasonal outdoor pool, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy American cuisine at Everdene, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 8 meeting rooms available for events.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Everdene - This fine-dining restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.
The Riff Raff Club - Onsite bar. Open select days.
Elcielo - This fine-dining restaurant serves dinner only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 to 125 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Elcielo
  • Everdene
  • The Riff Raff Club

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 8 meeting rooms
  • Business center
  • Coworking space

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (50 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 109 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 40.16 per accommodation, per night
  • A damage deposit of USD 100 will be collected before check-in.
  • This property's damage deposit is payable via a secure link and is due within 24 hours after booking. Advance payment of the damage deposit is required to check in.

We have included all charges provided to us by the property.

This property's listed general deposit for incidentals is refundable via credit card after check-out.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Covered valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Virgin Hotels New York City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2229 out of 3340 reviews
Rating 8 - Good. 530 out of 3340 reviews
Rating 6 - Okay. 284 out of 3340 reviews
Rating 4 - Poor. 159 out of 3340 reviews
Rating 2 - Terrible. 138 out of 3340 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ryan

Stayed 1 night in Dec 2025

2/10 Terrible

Tyler

Stayed 1 night in Nov 2025

10/10 Excellent

Juliet

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was conveniently located in the area I needed. The staff was very helpful and accommodating. My room was cleaned daily, even during the weekend, and fresh towels were plentiful!
Stayed 4 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Hard to figure out how to get into the room
Stayed 1 night in Oct 2025

6/10 Okay

Marion, WEST LINN

Stayed 4 nights in Dec 2025

10/10 Excellent

Peter

Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Dec 2025

10/10 Excellent

Silvio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 6 nights in Nov 2025

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Fantastic location, only 2 streets away from Penn station. Close to subway stations. Great amenities in room, great view. Very friendly staff at front desk. Would definitely stay again in the future. The only negative was the elevator system was unnecessarily complicated and because of this contributed to some long wait times to access an elevator
Stayed 5 nights in Dec 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service
Disliked: Amenities
Love this hotel. Clean rooms, modern, good price
Stayed 1 night in Dec 2025

2/10 Terrible

Jon

Stayed 2 nights in Dec 2025

10/10 Excellent

Judy

Stayed 4 nights in Nov 2025

10/10 Excellent

David

Stayed 3 nights in Dec 2025

10/10 Excellent

Titilayo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for everything
Stayed 1 night in Dec 2025

6/10 Okay

Michael

Traveled with partner
Disliked: Amenities
At first we booked a room with an empire view but was very unsatisfied with the size of the room. We upgraded to a suite with a city view due to its availability and size. They were helpful in accommodating early check in although the suite we were initially given was very run down and dirty. There was no help with luggage, or luggage carts. The management was helpful in getting us a cleaner room on a different floor which was nice. Our stay was ok, no complimentary waters/breakfast/soap or pretty much anything at all. Additionally the fridge was more packed with booze than anything non-alcoholic. There is no microwave so say goodbye to any thoughts of leftovers from your nights out. The sheets are very scratchy but the bed was comfortable although it seemed like no matter how many clean sheets we got there was always other guests hair on them. I had no problems with the elevators like other guests had. The shower handle was broken and there was very little hand soap for the bathroom. The location of the hotel was great and seemed to be safe after dark as we didn't have any issues and the housekeepers did an amazing job everyday keeping our room clean! All in all, the staff was very nice, the views on the city side (not empire view) was decent, but the room and amenities was very sparce and I believe was a little overpriced for the amenities and condition. 3/5 stars.
Stayed 5 nights in Nov 2025

10/10 Excellent

francesco

Stayed 4 nights in Nov 2025

2/10 Terrible

aniisha

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
First of all the shower was not working properly it leaked water on the floor when the door was closed secondly I had an alarm in the room go off out of nowhere and kept going off until I called downstairs to let them know that the alarm went off scared me to death thirdly when I left the room it came back I noticed housekeeping half clean the room and yes I have proof of all of this fiscally management that lied instead of they offered me another room number six let's not talk about their staff who when I went down to get breakfast reminded me that I look tired hanging in a way like you Pacific person you look tired you need to go get yourself straight I have told management and I told them for what I paid it will certainly unequivocally not worth the 2,600 I paid and I couldn't even use the shower correctly no I get proper housekeeping it was my first time at a virgin hotel and it certainly will be my last I will never stay at this hotel or his brand again and what makes it so bad is management even acknowledge to the wrong that happened in that room so everybody was on the same page when I asked him to comp for this day that was not acceptable to them and they offered me a free night like I'm going to do that again if you're looking for a fake five star hotel was it traveling with a person with a disabilities and having to charge your scooter near wet water having to put towels down because the water was coming out of the shower give it a two star hotel has that
Stayed 4 nights in Nov 2025

4/10 Poor

Hadasa

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
2 rooms for 4 nights, one of which a grand suite 1bdrm, for over a$1000 a night including fees. we stay in the city frequently and its our first time at Virgin. The room was very disappinting "luxury wise", living rom furniture very simple and well used, no carpet or plants, blinds not electric and 1 did not work well, bathroom mirror light which is a main light source was working on and off (mostly off) and thus the room was darker than should be. All in all look and level of the room is not a 5 star, more like a 3.5 star fixture. NOT worthy of the hefty price. We asked for the mirror to be fixed twice but to no avail. First night at midnight we discovered that we had only one robe (after the shower...) next day we asked for a 2nd one and received it. However in our 4th night, again, we opened the cabinet and there was only one. why? who knows. Coffee: was not stocked daily, and when stocked we only got 2 capsules. Not right for a 5 star obviously. last evening I asked and was brought a few more. We used 2 still waters and 2 sparking waters from the mini bar in the 1st day. WAS not stocked a gain and a loss of revenue for the hotel. One last thing--- arriving on Sunday at noon with 8 pieces. No one was available to help from the van I just carried all myself. Certainly fitting for a motel but not for a 5 star for this price. Front reception lady was very nice and receptive (a positive note). 2nd regular room was fine value wise.
Stayed 4 nights in Nov 2025

10/10 Excellent

Aled

Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at Virgin Hotels New York! The rooms were really well situated with amazing views of mid town. The staff were really helpful and friendly and room service was on point every day. We highly recommend this hotel for short stays in New York!
Stayed 5 nights in Nov 2025

6/10 Okay

Tara

Traveled with group
Liked: Cleanliness, amenities
Like all nyc rooms it was small but bath area had a great layout. My issue was that there was no hotel lobby to hang and have a drink. There was a restaurant but that was sit down service. Room 1506 had a dramatic and awesome view of empire state bldg and chrysler tower
Stayed 5 nights in Nov 2025

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenient, room is very comfortable and friendly staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Haoquan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Nov 2025

10/10 Excellent

Kwasi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the staff were very friendly and helpful. When we checked in they explained how to use the elevator and everything was smooth afterwards. Views from the room were magnificent. We can’t wait to stay here again next year.
Stayed 4 nights in Nov 2025

6/10 Okay

Enguun

Stayed 1 night in Nov 2025

10/10 Excellent

sharon

Liked: Cleanliness, amenities, property conditions & facilities
Always a GREAT experience with Virgin NYC! Jabari was exceptional!!! Knowledgeable, accommodating, timely and excellent customer service. He was the first welcoming face when I walked through the doors. Virgin you’ve done it again!!! See you soon!
Stayed 1 night in Nov 2025