The first room we were given was disgusting, the bed frames were filthy, stains that looked like blood, and dust, dirt, and crumbs caked all around. We asked the staff the next morning if we could switch rooms and showed them photos of everything. The front desk person, Kalvin was not helpful or kind. He eventually agreed to switch the room (shouldn’t have even been a question) but then took our room keys and wouldn’t disclose our new room or when it would be available. We had no choice but to leave our luggage there and trust that we’d get a new room, because he wasn’t willing to engage in a discussion with me when I asked if he could text us our new room number or when it was available, and asked how we would get access to the building without key cards. We didn’t get a new room until the evening (more than 8 hours after we notified them of our concerns). Moreover, while we were staying there, another guest saw a rat in their room and the hotel did nothing to remedy that situation for them. It’s not ADA complaint, multiple safety issues like broken railings. I’m not sure why this place has decent reviews because it’s terrible! If all or that isn’t enough, the mattresses are paper thin and have broken springs. AVOID AVOID AVOID!