See all properties

Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Free daily buffet breakfast
Exterior
Standard Room, 1 King Bed (Extra Floor Space) | Pillowtop beds, in-room safe, desk, laptop workspace
Business center

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • Air conditioning
$137
$116 nightly
$137 total
Total with taxes and fees
Jan 4 - Jan 5, 2026

Explore the area

View in a map
538 West 48th Street, New York, NY, 10036
  • Place, Manhattan Cruise Terminal
    ‪6 min walk‬
  • Place, Broadway
    ‪11 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(65 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.6 out of 10
Good
(50 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(34 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(22 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space) | Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(37 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

8.8 out of 10
Excellent
(22 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space) | Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Extra Floor Space)

8.4 out of 10
Very good
(52 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(71 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.2 out of 10
Very good
(33 reviews)
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Restaurant
Hampton Inn Manhattan/Times Square South
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, 1,943 reviews
$111 nightly
The price is $131
Jan 5 - Jan 6, 2026
Total with taxes and fees
Hampton Inn Manhattan/Times Square South

About the neighborhood

New York

A stay at Holiday Inn Express New York - Manhattan West Side by IHG places you in the heart of New York, within a 15-minute walk of Times Square and Broadway. .This hotel is 0.4 mi (0.7 km) from Manhattan Cruise Terminal and 0.5 mi (0.8 km) from Jacob K. Javits Convention Center.

What's nearby

  • Intrepid Sea, Air and Space Museum - 5 min walk - 0.3 miles
  • Manhattan Cruise Terminal - 6 min walk - 0.4 miles
  • Jacob K. Javits Convention Center - 10 min walk - 0.5 miles
  • Broadway - 11 min walk - 0.6 miles
  • Times Square - 13 min walk - 0.7 miles

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 50 St. Station (8th Av.) - 10 min walk
  • LaGuardia Airport (LGA) - 41 min drive

Restaurants

  • ‪Hardware Bar - ‬2 min walk
  • ‪DBL Dive Bar Lounge - ‬3 min walk
  • ‪The Landmark Tavern - ‬3 min walk
  • ‪Sullivan Street Bakery - ‬3 min walk
  • ‪Cantina Rooftop - ‬2 min walk

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, 8-minute walk to Manhattan Cruise Terminal
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 177 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.
Grab a bite from the grocery/convenience store, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary buffet breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.
A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.8 miles (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 55 per day (4265 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 957 out of 2318 reviews
Rating 8 - Good. 682 out of 2318 reviews
Rating 6 - Okay. 373 out of 2318 reviews
Rating 4 - Poor. 166 out of 2318 reviews
Rating 2 - Terrible. 140 out of 2318 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Viola

Disliked: Property conditions & facilities

I will not be returning

Pro: friendly staff, great location, and comfy beds and pillows. Con: Our room is horribly soundproofed. We could hear every sound clearly, such as when someone was walking in the hallway, talking, or the door of the nearby room was closed. We had a ground-floor room, and were not informed that construction was taking place right outside our room, located at the back of the building. We were woken up at 8 am with hammering and people talking right outside our window. When we first walked into our room, it smelled of mildew. We thought that once AC kicks in, the room would smell better. However, the room continues to smell of mildew by the end of each day, when we return from our daily outings. I do not think I would stay there again.
Stayed 2 nights in Sep 2025

6/10 Okay

Michelle

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was ok but the a/c was leaking water over the carper and it was always wet and smell like mold. The toilet flushed but stayed little open so the water kept running. There was never water available for the guest besides the breakfast time and hot water for coffee was always empty at night.
Stayed 4 nights in Sep 2025

8/10 Good

Simran

Traveled with family
Liked: Cleanliness, property conditions & facilities
Perfect for what I needed afforadable well located and safe and two double beds made our stay very comfortable
Stayed 4 nights in Sep 2025

6/10 Okay

Adrian G

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The windows were filthy so could not enjoy the view. Presence of scaffolding and swing stage interrupted view. No chairs out front as pictured in ads, again due to presence of scaffolding. I feel guests should be warned when construction is going on. There was an ugly stain on the day bed and plastic peeking from the base of the bed. Shabby overall. The staff was professional and courteous.
Stayed 4 nights in Sep 2025

8/10 Good

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

Michelle, Butte

Traveled with family
Liked: Cleanliness, staff & service, amenities
Crowded breakfast - substandard breakfast and only one working elevator - very inconvenient for the 12th floor - we left two days early.
Stayed 8 nights in Sep 2025

6/10 Okay

Janel

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly. Location was ok. Lots of work going on and the room given had a horrible view of trash and maintenance items.
Stayed 1 night in Aug 2025

10/10 Excellent

Garima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Christopher

Stayed 2 nights in Sep 2025

8/10 Good

Ashish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was comfortable. Room was not too big but space was sufficient to put our bags and stuff. Breakfast was decent with different option each day. Breakfast area is not too big. Go early to avoid morning rush. Hotel has 2 elevators running smoothly but little slow. 10 minutes to attractions and subway. Overall nice stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Good value! Good location.
Stayed 2 nights in Sep 2025

6/10 Okay

Steven Neil

Liked: Cleanliness, staff & service, amenities
Everything at check in was great, however I was put in a room in the basement, which, while very nice and clean, had a view of a garden shed and was in a service area for staff. I couldn't stay in that room for 8 nights and the staff agreed to move me after the first night (as they didn't have an alternative for that night)
Stayed 8 nights in Aug 2025

4/10 Poor

Luis

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not expect to get a room before 3 pm and the free breakfast is a jungle no matter what time u show up always pack,rooms and beds are small and two small elevators always full for 11 floors building
Stayed 3 nights in Sep 2025

8/10 Good

Mario A Navarrete

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo Los cuartos muy chico pero lo demás está excelente
Stayed 3 nights in Sep 2025

6/10 Okay

Brittany

Traveled with family
Liked: Staff & service
Room was smaller than it seemed on pictures. Staff was nice.
Stayed 4 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Alice May

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Amazing stay. Only downside is breakfast is very very very cramped and hectic. Other than that perfect!!
Stayed 5 nights in Aug 2025

8/10 Good

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always willing to help, was given late checkout as requested. Breakfast is exactly what you need, complete protein and different breads. There are 2 great pizza places one block away. Only con is that metro is far
Stayed 4 nights in Aug 2025

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located at walking distance to Manhattan Cruise terminal.
Stayed 1 night in Aug 2025

10/10 Excellent

diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location about a 10-minute walk to a metro station and Times Square. Everything was clean and the staff were awesome. The only downside was that the room was a bit small and storage was limited, but otherwise 10/10.
Stayed 2 nights in Sep 2025

4/10 Poor

Ed

Disliked: Amenities, property conditions & facilities
Construction on hotel very noisy early in morning. Worker
Stayed 3 nights in Aug 2025

10/10 Excellent

Susan

Stayed 1 night in Sep 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ethan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for iur needs. Breakfast was also fresh.
Stayed 5 nights in Aug 2025

6/10 Okay

Jaime

Liked: Cleanliness, staff & service
under renovation
Stayed 3 nights in Jul 2025