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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

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Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Standard Room, 2 Double Beds, City View | Pillowtop beds, in-room safe, desk, laptop workspace
Exterior
Exterior
Free daily buffet breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
  • Laundry
The current price is $214
$183 nightly
$214 total
Total with taxes and fees
May 10 - May 11

Explore the area

View in a map
538 West 48th Street, New York, NY, 10036
  • Place, Intrepid Sea, Air and Space Museum
    ‪5 min walk‬
  • Place, Broadway
    ‪11 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(70 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(51 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(22 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space) | Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(40 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(27 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space) | Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Extra Floor Space)

8.4 out of 10
Very good
(62 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, City View

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(76 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.2 out of 10
Very good
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Similar properties

Front of property
Chelsea Savoy Hotel
Manhattan
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Housekeeping
4.3 out of 5, Excellent, 2,476 reviews
$259 nightly
The price is $301
May 1 - May 2
Total with taxes and fees
Chelsea Savoy Hotel

About the neighborhood

New York

A stay at Holiday Inn Express New York - Manhattan West Side by IHG places you in the heart of New York, within a 15-minute walk of Manhattan Cruise Terminal and Jacob K. Javits Convention Center. .This hotel is 0.6 mi (0.9 km) from Times Square and 0.6 mi (1 km) from Broadway.

What's nearby

  • Intrepid Sea, Air and Space Museum - 5 min walk - 0.3 miles
  • Jacob K. Javits Convention Center - 11 min walk - 0.6 miles
  • Broadway - 11 min walk - 0.6 miles
  • Times Square - 13 min walk - 0.7 miles
  • Rockefeller Center - 14 min walk - 0.8 miles

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 50 St. Station (8th Av.) - 10 min walk
  • LaGuardia Airport (LGA) - 43 min drive

Restaurants

  • ‪Valla Table - ‬4 min walk
  • ‪Hardware Bar - ‬2 min walk
  • ‪DBL Dive Bar Lounge - ‬3 min walk
  • ‪The Landmark Tavern - ‬3 min walk
  • ‪Kochi - ‬4 min walk

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 177 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.
Grab a bite from the grocery/convenience store, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary buffet breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.
A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.8 miles (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 55 per day (4265 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1003 out of 2405 reviews
Rating 8 - Good. 702 out of 2405 reviews
Rating 6 - Okay. 391 out of 2405 reviews
Rating 4 - Poor. 161 out of 2405 reviews
Rating 2 - Terrible. 148 out of 2405 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

NORA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short staff so breakfast items where not promptly refilled so many ppl waiting Hotel is under remodeling had men making noise in the hallways as they were placing wallpapers and room signs Lastly is was spring break here which I wasn’t aware so many kids and the constant yelling and slamming me doors so no sleeping in says it all
Stayed 4 nights in Apr 2026

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay close to it all!
Stayed 5 nights in Dec 2025

6/10 Okay

Gabriel

Stayed 3 nights in Jan 2026

4/10 Poor

Sylvia Marie, Lincolnton

Liked: Cleanliness
Disliked: Amenities
I chose this hotel because it was tied to a great airfare pkg. The room was clean, the staff I encountered was friendly but the negative reviews regarding noise, elevators, breakfast, and the windows I read prior to my visit were accurate. First off, I stayed on the 8th floor and the windows were absolutely filthy - bummer because the view was great. I know it's challenging keeping them clean but these haven't been cleaned in ages. Noise - the room doors are like paper with a big floor gap so you hear everything happening in the hallway. Elevators - there are 2 banks but only one works - barely. I stayed 4 days and not once did I have a wait less than 10-15 mins - each time the door opened it was full. I even just walked down the 8 flights because I had to be somewhere. Not fun. Breakfast. Honestly, the food options were decent and the amount seemed to try and keep up but the amount of guests vs the size of the dining space is not OK. Packed like sardines and people acting like this would be the only meal they were having all day - families taking PLATES and PLATES overflowing with bacon and sausage at one time. Not cool. Again, never had a chance to eat down there due to lack of room - even at 7am. Ate once in my room. If you're on a budget ok or like me, a former NYer who was just in town for a quick visit, but you may want to rethink if you want a better experience closer to things. This place is way over almost to 11th Avenue so it's about 10-15 min walk to the subway.
Stayed 4 nights in Jan 2026

8/10 Good

Carter

Stayed 3 nights in Jan 2026

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Check in was simple.. room was clean and comfortable
Stayed 1 night in Jan 2026

2/10 Terrible

Marisol

Disliked: Cleanliness, amenities, property conditions & facilities
HORRIBLE STAY - do NOT stay here ! Hotel room was dirty - elevators stopped working multiple times - myself and a family member got stuck inside elevators at different times - overheard multiple guests complaining that they got stuck as well. Unprofessional staff members and lack of management staff. Breakfast was awful and there isn’t sufficient seating- very chaotic. Worst hotel stay ever !!
Stayed 3 nights in Jan 2026

8/10 Good

ingrid

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Centric area, easy to get around. Clean and good breakfast options. Did not give it a better review because the heater was not working well and it was very cold at times.
Stayed 3 nights in Jan 2026

10/10 Excellent

Lorran

Stayed 1 night in Jan 2026

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service
Staff was very friendly and informative. The only down side was the dining area for breakfast was very crowded. Food choice was just average. Hotel was within walking distance to a lot of tourist sights.
Stayed 2 nights in Oct 2025

8/10 Good

Abraham D De La, Fort Lauderdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very nice. Just the breakfast not the best and not variety
Stayed 3 nights in Jan 2026

10/10 Excellent

Oscar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Good location
Stayed 1 night in Nov 2025

2/10 Terrible

Lissette

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room small, couldn’t get additional towels, got stuck in the elevator
Stayed 3 nights in Jan 2026

8/10 Good

Rushia

Stayed 1 night in Jan 2026

10/10 Excellent

Serena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice, room was cleaned by housekeeping daily, only complaint is that for the price you pay to stay here it is the smallest hotel room I’ve ever stayed in
Stayed 5 nights in Dec 2025

10/10 Excellent

Nelson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast excellent, Coffee excellent, A/C excellent, Staff excellent, Water Pressure Excellent Convenient access to Public Transportation and entry and Exit of Manhattan
Stayed 2 nights in Jan 2026

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, amenities
Room was very small and had a funny smell but besides that it was clean, friendly staff and great location
Stayed 1 night in Jan 2026

8/10 Good

Cristina

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Cinnamon Rolls are great!
Stayed 4 nights in Jan 2026

10/10 Excellent

Emily Jannely Garcia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff were very welcoming and helpful at all times. Every time we left our room and came back, the beds were made and room cleaned, including new towels. The food was always warmed and supplied and clean.
Stayed 3 nights in Jan 2026

10/10 Excellent

clarimar becerra de

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the service. Our housekeeping , Eveling, was the best; thank you for taking such good care of our room. The breakfasts were varied and fresh.
Stayed 4 nights in Jan 2026

8/10 Good

Kirsten

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, great staff, very accommodating. I originally booked 1 room with 2 beds but when we got there the room was unavailable so they gave us 2 rooms instead. Would've been nice to have gotten a heads up but overall it was nice
Stayed 4 nights in Jan 2026

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Room & overall hotel was very clean. Room is small but that's to be expected in NYC. Breakfast buffet had a lot of options & staff worked hard to keep items refilled. Great location for walking to attractions & access to public transport.
Stayed 4 nights in Jan 2026

8/10 Good

Angelica

Stayed 3 nights in Jan 2026

10/10 Excellent

Justin Barrett

Stayed 5 nights in Dec 2025

6/10 Okay

Lesley

Stayed 4 nights in Jan 2026