My three stars all go to the staff - they were really great - friendly, helpful, responsive. The property itself needs to be brought up to standards that match the staff. It is run down, neglected and in desperate need of major renovations. The location is very convenient, lots of dining and shopping nearby.
As far as the property itself, it is in rough shape. My first room had very visible mold around the shower - it was disgustung. The front desk was apologetic and quickly changed my room. The new room had fresh caulk in the same shower areas where my other room’s shower had mold - not sure what was underneath caulk. The shower door didn’t shut completely. The A/C did not work well - thank goodness the window opened to cool things off. A/C in fitness center wasn’t working - and both treadmills had issues with speed buttons not working properly. I have stayed at Holiday Inn Express hotels before, but never one so in need of repairs. Guests and the hotel staff deserve better!