See all properties

Heritage Hotel

2.5 star property

Choose dates to view prices

Photo gallery for Heritage Hotel

Front of property
Fitness facility
Reception
In-room safe, desk, blackout drapes, iron/ironing board
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
  • 24/7 front desk
$222
$190 nightly
$222 total
Total with taxes and fees
Mar 23 - Mar 24

Explore the area

View in a map
18 West 25th Street, New York, NY, 10010
  • Place, 5th Avenue
    ‪1 min walk‬
  • Place, Madison Square Park
    ‪2 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(135 reviews)
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Twin Beds, Non Smoking

8.4 out of 10
Very good
(39 reviews)
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Standard Room, 3 Twin Beds, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(15 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 2 Full Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Full Beds, Non Smoking

7.4 out of 10
Good
(25 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Full Beds, Sofa, Non Smoking

Standard Room, 2 Full Beds, Sofa, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Full Beds, Sofa, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

In-room safe, desk, blackout drapes, iron/ironing board

Family Suite

8.8 out of 10
Excellent
(16 reviews)
  • 344 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Petite Room, 2 Double Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Petite Room, 2 Double Beds, Non Smoking

7.4 out of 10
Good
(26 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed, Empire State Building View

In-room safe, desk, blackout drapes, iron/ironing board

1 King Bed, Empire State Building View

8.4 out of 10
Very good
(17 reviews)
  • City view
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior detail
The Hotel @ Fifth Avenue
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very Good, 1,942 reviews
$143 nightly
The price is $168
Mar 22 - Mar 23
Total with taxes and fees
The Hotel @ Fifth Avenue

About the neighborhood

New York

With a stay at Heritage Hotel, you'll be centrally located in New York, steps from Madison Square Park and within a 5-minute walk of Flatiron Building. .This hotel is 0.7 mi (1.1 km) from Madison Square Garden and 0.8 mi (1.2 km) from Empire State Building.

What's nearby

  • 5th Avenue - 1 min walk - 0.0 miles
  • Madison Square Park - 2 min walk - 0.1 miles
  • Flatiron Building - 3 min walk - 0.2 miles
  • Empire State Building - 8 min walk - 0.5 miles
  • Madison Square Garden - 11 min walk - 0.6 miles

Getting around

  • 23 St. Station (5th Av.) - 3 min walk
  • New York 23rd St. Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 58 min drive

Restaurants

  • ‪Maman - ‬1 min walk
  • ‪La Compagnie Wine Bar Flatiron - ‬3 min walk
  • ‪All’antico Vinaio - ‬2 min walk
  • ‪Mama Mezze - ‬1 min walk
  • ‪Hill Country Barbecue Market - ‬4 min walk

About this property

Heritage Hotel

Heritage Hotel offers 111 accommodations with safes and hair dryers. Televisions come with premium satellite channels. Bathrooms include bathtubs or showers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 111 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided on request.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include a television in a common area and a vending machine.
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking; discounts available

Things to do

  • 24-hour gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 11 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch TV with premium satellite channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 200 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Heritage Hotel New York
Heritage Hotel Hotel
Heritage Hotel New York
Heritage Hotel Hotel New York

Heritage Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 751 out of 1717 reviews
Rating 8 - Good. 528 out of 1717 reviews
Rating 6 - Okay. 252 out of 1717 reviews
Rating 4 - Poor. 88 out of 1717 reviews
Rating 2 - Terrible. 98 out of 1717 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Roland, Tega Cay

Traveled with family
On 9/7/25 I reserved 2 rooms. Room 508 was ok, nothing special. Room 507, for the same price, was the smallest room I have ever reserved in all my travels. Entry door could not fully open, hitting corner of bed. On the other corner of the bed, I had about 6" to get around the wall pilaster. Room was quite cold. It took approx. 2+ hrs. before warming up. Even then the bathroom still remained cold for much longer. Bathroom was tiny. No face cloths. We are not complainers, unless things are beyond acceptable. Since we were there for only 2 nights, we chose to accept what we had. But now I send our comments to someone who might care and make some changes. Oh, our travel bags needed to be on the floor, for daily clothes selection. Other than the bed, there was a 4-legged stool to sit on. This room should not have been priced at the room 508 level. It should have been priced at a significant discount. I will never stay at this hotel again. I hope Expedia can get this hotel to be much more accommodating for future guests. Our limited interaction with the staff at the front desk was appropriate. Roland Proulx
Stayed 2 nights in Dec 2025

6/10 Okay

Peter

Traveled with group
Liked: Cleanliness, property conditions & facilities
Staff and cleanliness were great. The rooms are small but comfortable. A couple of hooks or shelves in the bathroom would be helpful.
Stayed 3 nights in Dec 2025

4/10 Poor

LindaJo

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was clean enough, although it was actually too clean it reeked of bleach and I did not sleep more than three hours all night because I continued to itch my skin all night. There were way too many chemicals on the sheets. I’m glad that it was clean, but they do not need to use such harsh chemicals I had read Splotches all over me in the morning. The room was extremely small so was the bathroom which should be expected for a building that was built in the 1900s. However, they only supplied crappy individual coffee pods in the room with plastic cups instead of Styrofoam. Downstairs there was nothing at all even though they had a beautiful kitchen dining area that could’ve been used there was not even Free coffee or free, hot cocoa. We had to walk blocks before we could even find a decent place to get something warm to drink. It was extremely frigid while we were there. Yes they did keep our bags however they did not tell us until we checked out that it was three dollars per bag And we checked them both days that we walked around the city. They added it to my credit card at the end, I had no idea. I thought it was a free service. The staff was friendly enough, but not friendly enough to help me get a partial refund for the horrible night that I had. Would not stay here Again
Stayed 1 night in Dec 2025

8/10 Good

Luke

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and the staff always very friendly. The spaces are small but we expected that for an older building and for what we paid. My only complaint was the shower drained very slowly so we had to constantly stand in water while taking a shower.
Stayed 2 nights in Dec 2025

10/10 Excellent

Tobye

Stayed 1 night in Dec 2025

10/10 Excellent

Kayla

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect “no frills” hotel. Very very clean and super kind and welcoming staff. There were a few very minor things that could use updating (TVs, etc) but if you’re looking for affordable and close to a lot of attractions this is your place! We have to come back to NYC in a few months again for wedding dress alterations and we will most likely end up staying here again!
Stayed 2 nights in Dec 2025

8/10 Good

John

Liked: Cleanliness, staff & service
Big gap under the door to my room. Otherwise fine.
Stayed 1 night in Dec 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, a good size. The bed was comfortable. Location was a positive. The staff was very welcoming. The layout was kinda wonky. Had to figure out going through fire doors to get to my room. Narrow hallways and the doors could use a little touchup.
Stayed 2 nights in Dec 2025

10/10 Excellent

Cris, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
We were there four days and enjoyed our stay. The staff was very nice. The room was small, but we didn’t seem to have any problem and the price is good.
Stayed 4 nights in Dec 2025

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
probably the best cheapest combo for hotel in Manhattan! Within walking distance of Empire State Building and a quick biking ride within all other landmarks. Would definitely stay here again! Staff were super friendly also!
Stayed 3 nights in Oct 2025

8/10 Good

Julie

Traveled with family
Disliked: Property conditions & facilities, room comfort
Bathroom window leaked air, heat in the room was hard to control
Stayed 3 nights in Dec 2025

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Small room but does it’s job for the night
Stayed 1 night in Dec 2025

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Anne

Liked: Cleanliness, amenities
Everyone was wonderful
Stayed 6 nights in Dec 2025

8/10 Good

Dan

Stayed 2 nights in Dec 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying here and would definitely come back! The staff was friendly and the hotel was within walking distance of everything we wanted to do. It felt like a safe and clean neighborhood and I would recommend this place to others.
Stayed 3 nights in Dec 2025

6/10 Okay

Michele

Stayed 1 night in Dec 2025

10/10 Excellent

Troy, Athens

Stayed 6 nights in Nov 2025

6/10 Okay

Erez

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is small. Even compared to other NYC hotels. There is no closet. Just a couple of drawers for storage. But the bigger issue is the HVAC. They have window air-conditioning unit that is old and both noisy and inefficient. It took 20 minutes for it to start warning the air. And the temperature control is inaccurate and hard to find a comfortable setting.
Stayed 1 night in Dec 2025

8/10 Good

Ana

Traveled with group
Liked: Cleanliness, staff & service, amenities
Good price, the room has what you need, people is friendly and the Hotel location is fantastic!
Stayed 2 nights in Dec 2025

6/10 Okay

Sasko

Liked: Staff & service
Located in nice area. Many restaurants around. Hotel looks a bit bitten up and not renovated for many years.
Stayed 3 nights in Dec 2025

6/10 Okay

Herb

Disliked: Amenities
Now well soundproofed, you hear every door close… loudly Very very small rooms with nowhere to unpack and put clothes away…. If you plan an extended stay. Room service was good, but be sure you ask for it. To restock coffee pods, had to go to front desk All in all, $3,400 for 5 nights was a bit much However…. These are only my observations
Stayed 5 nights in Dec 2025

2/10 Terrible

Khoi

Stayed 3 nights in Dec 2025

4/10 Poor

Lisa

Disliked: Cleanliness, amenities, property conditions & facilities
For the price, the room was very small, it was freezing and it took a few calls to remedy the situation...there was denial and also "we've never had anyone complain before" insert eye roll here. It wasn't very clean, for $250 per night, it was pretty bad. The one good thing is that it is a good location to easily to walk to things. It's a room you're happy to leave.ll
Stayed 2 nights in Nov 2025