Compare Hotels with Room Service in New Hartford

"Arrived at 4pm, room wasn’t ready check in time was 3pm. Gave them my cell said they would text me when room is ready. 5:15 still hadn’t received a text went to the front desk and the room was ready! They didn’t know why I didn’t get a text. Was told there was nothing we could comp due to check in time can go to 5-5:30p. Received a text at 5:55 stating our room was ready! The Manger didn’t care. "

"Room was clean. Check in was fast. Cheaper hotel but your getting a good deal if its cheap. "

"Our stay was “ok”. Staff was friendly- however when we checked in one of the service representatives smelled heavily of cigarette smoke, which was off putting. When we opened the door to our room we were hit with a blast of cleaning solution odors. We had to open the window and door to allow some of the smell to dissipate. The bathtub had obvious staining and was very discolored. We ended up purchasing cheap flip flops as a quick alternative to not have to stand on the tub floor. The shower temperature will shift without the knob being adjusted- when it was adjusted the temperature would continue to fluctuate. The bed was firm and the pillows were pretty awkward. The room served its purpose- but we weren’t 100% comfortable and had concerns about the tub cleanliness. Due to the odors, tub stains, and uncomfortable bed- we won’t be returning."

"Dirty, mattress was on metal slab very loud moving around "

"The young girl at the front desk was extremely sweet and checked us in fast. Rooms are spacious, coffee in the lobby was a great perk and the onsite restaurant was delicious while being reasonably priced. We stay often while visiting my daughter at Utica University."

"The hotel was under construction and smelled strong of paint. "