We arrived to check in not knowing that there were no elevators to get to the second floor. I asked the staff if we were booked for first or second floor which was already set to be a on second, requested a first floor room due to my elderly mother and they seamlessly changed it for us. The room was very clean, was convenient to the parking lot, had a big refrigerator and even a little dining table. Super happy with our stay, the staff and the friendly service. The bed was comfortable, the room was sufficient and convenient to the area. I would definitely stay here again! Thank you Red Roof, Ive seen many locations in this brand be horrible, but Herkimer is very nice!