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Grand Palladium Jamaica Resort & Spa All Inclusive

5.0 star property

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Photo gallery for Grand Palladium Jamaica Resort & Spa All Inclusive

Aerial view
Property video
Snack bar
Sauna, hot tub, steam room, Turkish bath, body treatments
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
The current price is $384
$331 nightly
$384 total
Total with taxes and fees
Jun 2 - Jun 3

Explore the area

View in a map
The Point, Lucea, Hanover, 0
  • Place, Dolphin Cove Negril
    ‪5 min drive‬
  • Place, Chukka Ocean Outpost at Sandy Bay
    ‪9 min drive‬
  • Place, Tryall Golf Club
    ‪14 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Suite

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite

7.8 out of 10
Good
(162 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Oceanfront

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Oceanfront

7.8 out of 10
Good
(48 reviews)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, Poolside

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite, Poolside

7.6 out of 10
Good
(20 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Ocean View

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Ocean View

7.6 out of 10
Good
(11 reviews)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, Oceanfront

Suite, Oceanfront | Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite, Oceanfront

7.6 out of 10
Good
(19 reviews)
  • Ocean view
  • 743 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite

8.6 out of 10
Excellent
(30 reviews)
  • Garden view
  • 743 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Private Pool Ocean View

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Private Pool Ocean View

7.2 out of 10
Good
(19 reviews)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite Private Pool Oceanfront

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite Private Pool Oceanfront

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Junior Suite Private Pool Beachside

Hypo-allergenic bedding, down comforters, in-room safe, desk

Superior Junior Suite Private Pool Beachside

  • Partial ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Single use

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Single use

  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Oceanfront Single use

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Oceanfront Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Poolside Single Use

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Ocean View Single use

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Ocean View Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite Oceanfront Single use

Beach/ocean view

Suite Oceanfront Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite Single use

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Private Pool Ocean View Single use

Hypo-allergenic bedding, down comforters, in-room safe, desk

Junior Suite Private Pool Ocean View Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite Private Pool Oceanfront Single use

Hypo-allergenic bedding, down comforters, in-room safe, desk

Suite Private Pool Oceanfront Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

Similar properties

Aerial view
Grand Palladium Lady Hamilton Resort & Spa All Inclusive
Lucea
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very Good, 1,392 reviews
$389 nightly
The price is $451
Jun 9 - Jun 10
Total with taxes and fees
Grand Palladium Lady Hamilton Resort & Spa All Inclusive

About the neighborhood

Lucea

Located in Lucea, Grand Palladium Jamaica Resort & Spa All Inclusive is by the ocean, within a 15-minute drive of Chukka Ocean Outpost at Sandy Bay and Tryall Golf Club. .This all-inclusive resort is 23.5 mi (37.8 km) from Seven Mile Beach and 20.6 mi (33.2 km) from Doctor's Cave Beach.
View more Resorts in LuceaOpens in a new window

What's nearby

  • Dolphin Cove Negril - 5 min drive - 3.4 miles
  • Chukka Ocean Outpost at Sandy Bay - 9 min drive - 6.9 miles
  • Tryall Golf Club - 14 min drive - 9.8 miles
  • Half Moon Beach - 29 min drive - 19.3 miles
  • Doctor's Cave Beach - 39 min drive - 25.7 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 54 min drive

Restaurants

  • ‪Sports Bar - ‬5 min walk
  • ‪the jerk hut at Grand Palladium - ‬6 min walk
  • ‪Miss Lou's Bar - ‬3 min walk
  • ‪Sumptuori Restaurant - ‬4 min walk
  • ‪Mo' Bay Restaurant - ‬4 min walk

About this property

Grand Palladium Jamaica Resort & Spa All Inclusive

Grand Palladium Jamaica Resort & Spa All Inclusive offers 540 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A private beach, 3 outdoor tennis courts, and a complimentary water park with waterslides are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 9 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 540 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have jetted bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor pools, you can spend some time at the private beach. This resort also features complimentary wireless internet access, babysitting (surcharge), and an arcade/game room.
Enjoy international cuisine at Mo Bay, one of the resort's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Visit one of the 17 bars/lounges, 3 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Lucea? This resort has 3757 square feet (349 square meters) of space consisting of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Mo Bay - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Sumptuori - Overlooking the garden, this steakhouse specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Bhogali - This poolside buffet restaurant specializes in international cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Poseidon - Overlooking the ocean and pool, this theme restaurant specializes in Indian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
El Dorado - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Snorkeling

Windsurfing

Land activities

Fitness facilities

Miniature golf

Soccer

Tennis

Volleyball

Lessons/classes/games

Aerobics

Water fitness

Yoga

Entertainment

Access to onsite nightclubs

Onsite live performances

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 restaurants
  • 17 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bhogali
  • El Dorado
  • Mo Bay
  • Poseidon
  • Sumptuori

Things to do

  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,757 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 15 buildings
  • 3 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

A service charge of USD 18 per order applies for room service.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; hot tub; spa; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium

Grand Palladium Jamaica All Inclusive Lucea

Grand Palladium Jamaica All Inclusive

Grand Palladium Resort All Inclusive

Jamaica Grand Palladium

Jamaica Grand Palladium All Inclusive

Jamaica Grand Palladium Resort

Palladium All Inclusive

Palladium Resort

Grand Palladium Jamaica Hotel Lucea

Grand Palladium Jamaica Resort & Spa Lucea

Grand Palladium Jamaica Resort Spa All Inclusive

Grand Palladium Jamaica Resort All Inclusive Lucea

Grand Palladium Jamaica Lucea

Pallaum Jamaica Inclusive Luc

Palladium Jamaica & Inclusive

Grand Palladium Jamaica Resort Spa All Inclusive

Grand Palladium Jamaica Resort & Spa All Inclusive Lucea

Grand Palladium Jamaica Resort & Spa All Inclusive Resort

Grand Palladium Jamaica Resort & Spa All Inclusive Resort Lucea

Grand Palladium Jamaica Resort & Spa All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 733 out of 1551 reviews
Rating 8 - Good. 375 out of 1551 reviews
Rating 6 - Okay. 223 out of 1551 reviews
Rating 4 - Poor. 105 out of 1551 reviews
Rating 2 - Terrible. 115 out of 1551 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Leah

Liked: Cleanliness
I have been here 5 times and love it here , all of the staff are great especially Jean Laurence who remembers me every time I come. The room is always clean and it’s a great vibe
Stayed 4 nights in Mar 2026

10/10 Excellent

Dante

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay friendly staff love the energy!!!
Stayed 2 nights in Feb 2026

4/10 Poor

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities
The resort is nice. The staff was friendly. However, it took a long time to get things needed for our room. There aren't any elevators. I am 74 years old& on a cane. I had to take the stairs and walk to the main entrance, sometimes I would be able to catch the shuttle. walk to th
Stayed 4 nights in Feb 2026

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing except the buffet choices for a property this size and the employees could be a little more welcoming. The pool bar staff was always amazing. They engaged a lot with the guest.
Random photo Op
Pool side
Babe. He fine.
Me just chilling
Stayed 4 nights in Feb 2026

10/10 Excellent

Suresh

Liked: Cleanliness, property conditions & facilities
Great resort with lots of fun activities
Stayed 6 nights in Feb 2026

10/10 Excellent

Prudence

Liked: Cleanliness, amenities, property conditions & facilities
Nice resort
Stayed 3 nights in Feb 2026

10/10 Excellent

Asia, Bear, DE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great views, overall aesthetics and courteous staff.
Stayed 3 nights in Feb 2026

10/10 Excellent

Brian Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing room and amazing staff
Sunset cove beach
Stayed 7 nights in Feb 2026

6/10 Okay

Jean Jodel

Stayed 2 nights in Feb 2026

6/10 Okay

Teema

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
SERVICE! Specifically the bartenders.
Stayed 6 nights in Feb 2026

10/10 Excellent

Tiffany

Stayed 5 nights in Feb 2026

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely gracious and the room was spotlessly. I really enjoyed the food choices and I thought the hotel and amenities were fantastic! I would definitely stay at this resort again.
Stayed 4 nights in Feb 2026

4/10 Poor

DIEGO

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
There was no elevator anywhere in the hotel, neither in the room buildings nor in the main building. This made our stay much more difficult, especially since we were travelling with a baby and a stroller. This information was never mentioned on the website, in emails, or during the reservation process, which was very disappointing considering this hotel is part of the Grand Palladium brand. In addition, several beach activities advertised on the website and in the hotel app were not available. There were no sailboats or windsurfing, which were activities I was really looking forward to during our trip. This felt like misleading advertising and was very frustrating.
Stayed 6 nights in Feb 2026

6/10 Okay

RAY Andrew

Traveled with partner
Liked: Cleanliness
The food. We come to Jamaica to taste the true flavors of Jamaica. I had to ho off the resort to get pepper sauce to give the food flavor. Ox only served once while I was there unless you made reservation at the Jamaican restaurant. Most of the staff was amazing.
Stayed 7 nights in Feb 2026

2/10 Terrible

Tameika

Stayed 1 night in Feb 2026

8/10 Good

Rodney, Bronx

Stayed 3 nights in Feb 2026

6/10 Okay

Fray

Traveled with family
Liked: Cleanliness
Transport within the resort and 1st floor accommodation for disabled personnel. There are no elevators and living areas are away from the main building/lobby area with many amenities.
Stayed 2 nights in Feb 2026

10/10 Excellent

Gabriell

Stayed 2 nights in Nov 2025

6/10 Okay

Javier

Traveled with family
Liked: Cleanliness
Staff unfriendly compared to many all inclusive resorts.
Stayed 3 nights in Feb 2026

2/10 Terrible

Jamesia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was slow to answer, shuttle rides across the property was none existent if you weren’t getting a ride at the lobby as they took forever to answer the phones. Checkout day we called onsite 3 times before they answered, waited for 15min and because they hadn’t shown we just decide to walk with all of our luggage to the other side of the property which was another 10-15min to walk. The food was very disappointing and lacked flavor… On our first night, we encountered a room leak. We reported the issue to the front desk the next morning, but maintenance arrived five to six hours later and failed to resolve the problem. Frustrated, we requested a room change, but the front desk staff acted as if it was an insurmountable task. They asked us to return as they prepared a new room. We arrived back at the front desk an hour and fifteen minutes later, but the issue was still unresolved. It took another two to two and a half hours for us to finally be moved to a new room as again this is a daunting task. After moving, we discovered that the new room was not cooling off. We had to rush to dinner reservations and thought maybe we needed to give it some time since we had just arrived in the room. So, we reported this issue to guest services at 6 AM the next morning. We reported the issue to the front desk 3-4 additional times before we could get help but in the end the air never got fixed and we ended up staying an additional 2 nights in the heat.
Stayed 4 nights in Feb 2026

10/10 Excellent

Yvonne

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was very friendly & courteous. Clean rooms, and lots of activities but they did end pretty early which may be because they’re still short staffed.
Stayed 4 nights in Feb 2026

4/10 Poor

Darryl Wayne

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Upon check in we were informed that our room wasn’t available for one night and we’d be moved the next day. They gave us a Lobster Dinner for that. We went the next day and asked what time we would be moved and the front desk told us late afternoon and a bell man would be by to get our things. The weather was horrible that day, so we hung out in our room until 5:15 and went to the front desk before dinner to ask when we were going to be moved. The lady said, I’m going to get the manager. The manager then informed us that we were actually not going to get our room. I was already upset due to the fact that our luggage didn’t make it to Jamaica and the room we were so excited to get was now not going to happen. The resort knew that they weren’t going to give us our room. No email from them before we arrived stating any of this. They thought they were going to smooth it over with a Lobster dinner. Only then, when I was visibly upset, did the manager offer a 25 minute massage. I told her, how bout you start with refunding us our money that we paid extra for the upgrade. WE had to demand it! When we went the next night for our complimentary Lobster Dinner, our waitress asked us, which one of you wants the Lobster? Excuse me? Only one of us gets the Lobster Dinner? I guess we’ll split it. There’s more, but I don’t have the room to type it all.
Our room flooded terribly and they only helped us once and left us with the mess the entire evening, even asking for help several times
Stayed 6 nights in Jan 2026

6/10 Okay

Tania

Stayed 5 nights in Jan 2026

6/10 Okay

Jerita

Liked: Cleanliness
Disliked: Amenities
My first day of checking in they gave me a room that the TV fan or AC. He wasn't working. I called and went down. They gave us another room.They actually upgraded their room to a studio but the TV in there didn't work. We had mold growing out the closet. The weather wasn't the best. I think that resort needs to have activities so when people come to the resort, they could have things to do if they can't sit out in the beach. we had to go off the resort to enjoy the vacation to do things because it wasn't nothing to do at the resort but to sit on the beach and drink. so we couldn't do that because it was windy and rainy a couple of days so we just sit in the room. I won't be coming back there until they get some type of activity for adults to do to enjoy yourself on the resort and not have to go off the resort, but the staff was wonderful. They did the best. I really enjoyed them.
Stayed 5 nights in Jan 2026

2/10 Terrible

David

The staff was nice. But the stay was horrible. We didn't stay our second night due to a guest ODing in front of us or something and it really freaked me out and the rooms smelled like sewer. The food was not good.
Stayed 1 night in Jan 2026