Compare Cheap Marysville Sonesta Hotel

"Property was good the problem was they gave my room with a walk in shower away and gave me a standard room with a tub which was difficult for me to lift my legs. I paid for a room with walk in shower. I arrived approximately 10:00 pm and they said I arrived too late. During the past seven years I have arrived much later and they always reserved my room."

"Yes"

"The only issue I can complain about is checking out. I had to check out at 5:30 am and there was no one to be found to help me. A worker came in while I was waiting for someone to come to the desk and she started yelling hello and finally someone came out of the back room who looked like he was sleeping. He was unable to give me a receipt or check me out electronically because he said computer was down. Check in went perfectly and my room was nice and was clean."

"Did not honor cancellation"

"Check-in staff was not friendly and failed to mention about the breakfast time. However, check out staff was so friendly and waived the parking fee."

"I was canceled about an hour before check-in time. When I was able to reach a hotel "ambassador" after 3 attempts, I was told 1st Class Guests take precedence over me. THIS IS UNNACCEPTABLE. If I had canceled this late, I would still have been charged. RESERVATIONS MEAN NOTHING TO THIS HOTEL."