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Four Points Flex by Sheraton London Kensington Olympia

3.0 star property

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Photo gallery for Four Points Flex by Sheraton London Kensington Olympia

Daily continental breakfast (GBP 12.95 per person)
Lobby sitting area
Standard Room, Multiple Beds, Non Smoking | Iron/ironing board, free WiFi, bed sheets
LCD TV
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • 24/7 front desk
$90
$75 nightly
$90 total
Total with taxes and fees
Mar 22 - Mar 23

Explore the area

View in a map
Matheson Road,25-27, London, England, W14 8SN
  • Place, Kensington High Street
    ‪3 min walk‬
  • Place, Olympia Events
    ‪5 min walk‬
  • Place, Cromwell Road
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪43 min drive‬

Room options

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets

Room, 1 Double Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Twin Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets

Room, 1 Double Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets

Room, 1 Double Bed

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Executive King Room-Non-Smoking

  • Sleeps 2

Standard Room with Double Bed-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

Standard Room, 1 Double Bed, Non Smoking, No Windows

  • Sleeps 2

Standard Room, 1 Double Bed, Non Smoking, No Windows (Small Room)

  • Sleeps 2

Standard Room With Double Bed And Single Bed-Non-Smoking

  • Sleeps 3

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1

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About the neighborhood

London

With a stay at Four Points Flex by Sheraton London Kensington Olympia in London (Hammersmith and Fulham), you'll be within a 5-minute drive of Kensington High Street and Westfield London Shopping Centre. .This hotel is 2.4 mi (3.8 km) from Hyde Park and 3.3 mi (5.3 km) from Marble Arch.

What's nearby

  • Kensington High Street - 3 min walk - 0.2 miles
  • Olympia Events - 5 min walk - 0.3 miles
  • Cromwell Road - 6 min walk - 0.4 miles
  • Holland Park - 10 min walk - 0.6 miles
  • Design Museum - 12 min walk - 0.7 miles

Getting around

  • West Kensington Underground Station - 5 min walk
  • Kensington (Olympia) Underground Station - 7 min walk
  • Heathrow Airport (LHR) - 34 min drive

Restaurants

  • ‪Executive Lounge Hilton - ‬7 min walk
  • ‪Famous Three Kings - ‬5 min walk
  • ‪Society Bar & Restaurant at Hilton London Olympia - ‬6 min walk
  • ‪Best Mangal II - ‬4 min walk
  • ‪Warwick Arms - ‬10 min walk

About this property

Four Points Flex by Sheraton London Kensington Olympia

Four Points Flex by Sheraton London Kensington Olympia offers 52 accommodations. LCD televisions come with digital channels.

Bathrooms include bathtubs or showers. This London hotel provides complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested. Renovation of all guestrooms was completed in October 2024.

Stay in one of 52 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with bathtubs or showers are provided. Housekeeping is provided on request, and irons/ironing boards can be requested.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Continental breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk.
Continental breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 12.95 per person

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated guestrooms - October 2024
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with digital channels

More

  • Eco-friendly toiletries
  • Iron/ironing board on request

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 12.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Kensington West
Kensington West Hotel
Kensington West Hotel London, England
Kensington West London
Kensington West Hotel London
Kensington West London
Kensington West
Best Kensington Olympia
Best Western Kensington Olympia Hotel Hotel
Best Western Kensington Olympia Hotel London
Best Western Kensington Olympia Hotel Hotel London

Four Points Flex by Sheraton London Kensington Olympia Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 178 out of 278 reviews
Rating 8 - Good. 59 out of 278 reviews
Rating 6 - Okay. 24 out of 278 reviews
Rating 4 - Poor. 6 out of 278 reviews
Rating 2 - Terrible. 11 out of 278 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Susanne

Traveled with group
Liked: Cleanliness, staff & service, amenities
clean, nice bathroom, comfortable bed, friendly staff
Stayed 2 nights in Dec 2025

6/10 Okay

Naidu

Traveled with family
tight rooms, decent breakfast choices. no universal power ports and no iron box.
Stayed 2 nights in Dec 2025

6/10 Okay

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were great and the hotel was pretty clean but the rooms were too small for the price
Stayed 2 nights in Dec 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
Spotlessly clean. Comfy bed. Friendly Staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing clean cute small room loved it
Stayed 4 nights in Nov 2025

10/10 Excellent

Peter

Woman that trmReception
Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Room smallish but good enough for me. Check in easy. enough for me on my own. Very clean and
Stayed 1 night in Nov 2025

10/10 Excellent

Viviana Alpízar

Stayed 1 night in Oct 2025

2/10 Terrible

Nagaraj, Piscataway

Disliked: Cleanliness, property conditions & facilities
had to leave the hotel in the middle of the night because there was not heating in the room
Stayed 1 night in Nov 2025

8/10 Good

Jen

Liked: Cleanliness, staff & service, amenities
Very clean room. Friendly check in.
Stayed 2 nights in Nov 2025

4/10 Poor

Sage

Disliked: Cleanliness, amenities, property conditions & facilities
During my stay, the elevator broke down while I was inside of it. It’s a small elevator and I am very claustrophobic, so when an individual unaffiliated with the hotel walked by, I asked him for assistance. He helped crack the door so I could get some air while we waited for hotel staff to come from home. The help button led me to an options list/announcement(?) that was all in italian, which I don’t speak (I believe this is probably typical considering it is a hotel and services foreigners) so I could not proceed with help from the manufacturer. To get me out of the elevator, the man who had passed by the elevator had to pry open the door (with some assistance from the hotel clerk, and I was able to crawl out. This was a difficult experience for me but I understand that technical errors happen and can be out of control of the property managers. However, without knowing why the breakdown occurred/the last time the elevator was inspected or serviced, it’s tough to know whose fault this was. The only time I was provided any follow-up was the same night as the incident when I was asked to show proof that I had called the helpline, as apparently the property manager was upset with the damage to the elevator. This felt impersonal and I was never given answers or checked in on. Also, construction on the elevator apparently started extremely early the next morning and was loud. Never was this addressed or apologized for. General attitude from the hotel was dismissive and uncaring
Stayed 1 night in Nov 2025

2/10 Terrible

Claire

Terrible service booking via hotels.com leading to upset at the hotel.
Stayed 2 nights in Nov 2025

10/10 Excellent

Ana Clara

Liked: Cleanliness, staff & service, amenities
The staff is amazing, I could check in earlier and out later due to flight times. The room is clean, breakfast is decent for the price and I will definitely stay there again. The staff made a whole difference in my stay, thank you!
Stayed 2 nights in Oct 2025

10/10 Excellent

Amr Farouk

Liked: Cleanliness, staff & service, amenities
Very friendly Staff
Stayed 5 nights in Nov 2025

2/10 Terrible

Guhan

Liked: Cleanliness
Disliked: Amenities
The room was tiny - well below the expectations of what one might usually get for a “classic double room”. Barely enough room to fit two suitcases and two carry ons and ourselves. Also - we paid for the breakfast but it did not show up in our reservation. It may be because of the rebrand that happened from Best Western to Four Points. But still, very frustrating.
Stayed 1 night in Nov 2025

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, amenities
Pratique...
Stayed 5 nights in Nov 2025

10/10 Excellent

Susie

Liked: Cleanliness, amenities, property conditions & facilities
I stayed here for 2 nights and really enjoyed my time. As a solo female traveler, I felt very safe both in the hotel and in my room. The staff were extremely friendly and helpful, and the whole place felt clean and modern. I also appreciated that reception is staffed 24/7. There’s a shop at the end of the road for water and snacks, and the tube line is close by, which was very convenient. A couple of things to note: I booked a double room and didn’t realise it didn’t have any windows. This wasn’t an issue for me - in fact, it helped me feel more secure - but some guests may prefer natural light. The bed was also on the smaller side; I’m 5'10" and my feet were hanging off the end, so anyone taller might find it uncomfortable. Overall, I had a great stay and would happily recommend this hotel or stay again.
Stayed 2 nights in Nov 2025

6/10 Okay

Asnake

Liked: Cleanliness, staff & service, amenities
The room was to small for £400 but the staff was very friendly and excellent customer service 👏
Stayed 3 nights in Nov 2025

10/10 Excellent

Yuriko

Liked: Cleanliness, amenities, property conditions & facilities
Room was small but clean and cozy. Staff was friendly when approached and would leave you alone otherwise. I wish they’d acknowledge you when you walk in/out, though some people may prefer the indifference.
Stayed 4 nights in Nov 2025

6/10 Okay

Luciana

Stayed 4 nights in Oct 2025

10/10 Excellent

Murray

Stayed 1 night in Oct 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Cheerful and helpful staff
Stayed 2 nights in Nov 2025

8/10 Good

Jackie

Liked: Cleanliness, staff & service
Good location, clean and good continental breakfast
Stayed 3 nights in Nov 2025

6/10 Okay

Jeff

Liked: Cleanliness, staff & service, amenities
Larger trash cans, availability to get ice, more creamers and coffee in the room
Stayed 3 nights in Nov 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Staff friendly, Room wasn't ready until 2 hours after check in time
Stayed 1 night in Oct 2025