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Sandman Hotel & Suites London Downtown

2.5 star property

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Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Free daily full breakfast
Lobby
Interior

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
$98
$83 nightly
$98 total
Total with taxes and fees
Feb 22 - Feb 23

Explore the area

View in a map
374 Dundas St, London, ON, N6B1V7
  • Place, London Convention Center
    ‪6 min walk‬
  • Place, Victoria Park
    ‪8 min walk‬
  • Place, Budweiser Gardens
    ‪15 min walk‬
  • Airport, London, ON (YXU-London Intl.)
    ‪23 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(39 reviews)
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(51 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • City view

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(64 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

London

With a stay at Sandman Hotel & Suites London Downtown, you'll be centrally located in London, a 2-minute drive from Budweiser Gardens and 5 minutes from University of Western Ontario. .This hotel is 0.3 mi (0.4 km) from Jonathon Bancroft-Snell Gallery and 0.3 mi (0.5 km) from Citi Plaza Mall.

What's nearby

  • London Convention Center - 6 min walk - 0.4 miles
  • Victoria Park - 8 min walk - 0.5 miles
  • Centennial Hall - 8 min walk - 0.5 miles
  • London Music Hall - 10 min walk - 0.6 miles
  • Budweiser Gardens - 15 min walk - 0.8 miles

Getting around

  • London, ON (XDQ-London Train Station) - 11 min walk
  • London, ON (YXU-London Intl.) - 15 min drive

Restaurants

  • ‪The Morrissey House - ‬1 min walk
  • ‪Crabby Joe's Bar & Grill - ‬4 min walk
  • ‪Tim Hortons - ‬4 min walk
  • ‪London Burgers - ‬4 min walk
  • ‪Variety Cafe - ‬7 min walk

About this property

Sandman Hotel & Suites London Downtown

Hotel with free breakfast, near Budweiser Gardens
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 109 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and toothbrushes and toothpaste. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
A complimentary full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.
A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 28.25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 35 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 433 out of 1385 reviews
Rating 8 - Good. 408 out of 1385 reviews
Rating 6 - Okay. 294 out of 1385 reviews
Rating 4 - Poor. 135 out of 1385 reviews
Rating 2 - Terrible. 115 out of 1385 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, pleasant staff and comfortable bed
Stayed 1 night in Oct 2025

6/10 Okay

Khanjan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpets are damaged, dirty, and marked up. I had a half dozen clearly visible dirty spots on the carpet in my room. Nice staff and the bed, bathroom, etc. were tidy but the carpet was noticeably bad.
Stayed 1 night in Oct 2025

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and comfortable beds. My room could use new carpet. Paid gated parking worth it.
Stayed 1 night in Oct 2025

8/10 Good

Phyllis

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

8/10 Good

Darrell

Stayed 1 night in Oct 2025

6/10 Okay

Gaetano

Business traveler, Traveled with partner
Average hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was very clean. The staff were vey friendly and professional. The restaurant across the street the Morrisey House was great place for a meal.
Stayed 1 night in Oct 2025

6/10 Okay

davic

Liked: Cleanliness

It did the job

The room was clean just very dated . Couch was uncomfortable. Had to park outside as trucks don’t fit underground . A lot of homeless hanging around. Would not want to be walking around at night or with kids.
Stayed 2 nights in Oct 2025

2/10 Terrible

antonina

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Get rid of your carpet on the floor its disgusting
Stayed 1 night in Oct 2025

10/10 Excellent

Athema

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and responsive staff!
Stayed 2 nights in Oct 2025

10/10 Excellent

HIMANSHU, London

Stayed 1 night in Oct 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Oct 2025

6/10 Okay

Paul

Liked: Cleanliness
i paid extra for a kitchenette but the front lobby says she'll send someone up with coffee packets SOMETIME AFTER 6PM!!! I offered to go downstairs and get it myself but she said no, not possible for her to get any. I guess managers aren't allowed access to the room supplies? $200/night and i can't get coffee until after 6pm?!? are you kidding me??? but at least there are twenty or so homeless junkies at the front door!
Stayed 4 nights in Oct 2025

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
no blackout drapes (like advertised), not even remotely soundproof (like advertised), no coffee for the kitchentte (like advertised). But at least the entire property is surrounded (literally) on all sides by homeless junkies looking like they will stab you for a nickel. Multiple calls to the lobby went ignored and the signs pointing to the guest laundry are false - no laundry room where the signs are. $200/night for nothing but lies and false advertising, and bad service. we had a choice down to two places and choose Sandman for the newspapers and blackout drapes. without the drapes we are forced awake at the crack of dawn each morning with the sun glaring directly in your eyes and there is nothing you can do about it (technically there ARE black out drapes, they just don't qualify as blackout drapes when THEY CANNOT BE CLOSED!!!!!) holiday ruined, thanks expedia and sandman.
Stayed 2 nights in Oct 2025

2/10 Terrible

Melizane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The staff is really nice, but the location is really bad. It is beside a homeless shelter , the girl at the front desk was telling me that at night the homeless are trying to open all the cars door that are parked in their parking lot behind the hotel I was feeling so uncomfortable that I left as fast a i got there….
Stayed 1 night in Oct 2025

10/10 Excellent

Rukshika

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean room, staff were friendly, breakfast was good.
Stayed 2 nights in Sep 2025

10/10 Excellent

Peisan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no breakfast. Would be nice if there are some continental breakfast.
Stayed 5 nights in Aug 2025

10/10 Excellent

Denys

Stayed 2 nights in Sep 2025

6/10 Okay

Giovanni

Disliked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Oct 2025

10/10 Excellent

Sam, Paris

Stayed 1 night in Oct 2025

10/10 Excellent

David

Stayed 1 night in Oct 2025

4/10 Poor

Melanie

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly. The property is surrounded by shelters and a high level of homelessness and addicts. The rooms appeared clean but walls were covered in dust. The foyer carpets are badly stained and are in desperate need of replacement or at the very least a shampoo!
Stayed 1 night in Oct 2025

6/10 Okay

Rahul

Business traveler
Liked: Staff & service
Noise
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely return!

I was pleasant the staff was friendly and accommodating. My room was clean, comfortable over all wonderful experience.
Stayed 1 night in Oct 2025

10/10 Excellent

Mary

Stayed 1 night in Oct 2025