Staff were friendly, however, parking was limited - had to park a long walk from hotel. Signage was poor, there are no room numbers that I could see on outside of building. Guests have to make up the sofa bed for their children themselves even when requested at booking, long before arrival- I think having your bed professionally made is one of those signature hotel experiences, so this was the worst of our experience right across the USA. The mattress on main bed felt like it had been picked up second hand in the 80s, it was sunken in the middle from age and it was the old spring style rather than pillow top that even cheap hotels have these days. I expected more from this group, the facilities were great, the staff were ok, the core business of a good nights sleep was lacking. I wouldn’t stay here again.