The suite was very clean and staff were courteous & friendly. We loved sitting on our balcony overlooking the water and the heated pool was heavenly! I would have given 5 stars, but a few things were less than optimal. We only had 3 forks, 3 spoons, 3 butter knives, 3 steak knives, and 3 cups. There were only 4 small cereal (?) bowls, so when I made a salad I had to use a cooking pot. At least there were 4 plates! But there was no dish drying rack to put the dishes on! Even a small foldable one would have helped. And the tissue boxes were empty except for 4-5 tissues that were lightly pushed in from the top, maybe they were supposed to look like flowers, but each one had already been touched by someone to push them in, which bothered me. I went to the office to ask for new whole tissue boxes, and they were very accommodating. The laundry area is not coin operated (except for 1 dryer), you need to set up an account w/ a laundry co using your credit card & password. Kind of a pain. Overall, it was a nice place, great location, just be aware of the shortcomings.