Compare Beach Resorts & Hotels in Hilo

"We would have given all 5s except that when we arrived we were not met by a host. We were able to let ourselves in using the lock box key. We discovered the beds not made, trash in the rooms and on the floors, linen in piles and in the washing machine. After checking to make sure we had the correct day and time, we called Charlotte and got an immediate response. She apologized for a missed communication, and arranged for 3 housekeepers to make the beds and provide clean towels. The next day the housekeeper returned to finish cleaning. In spite of our initial dismay and confusion, it was clearly evident to us that even in its dishelved state, this property was/is unique, loved (well maintained), and worth waiting for. So we did, and we are glad that we did! "

"For older hotel it was clean, simple and nice. close to drive to downtown Hilo. But remember Older hotel, bring your charging blocks for electronics. "

"The rooms were clean but our shower knob broke off and couldn’t be put back on. The interior of it was completely rusted. When checking in the lady was rude and showed no aloha or care. The restaurant had great food and the severs were amazing!"

"Perfect in every way. Gorgeous property, soothing waterfall and comfortable accommodations. "

"Hosts were very friendly and location was great."

"This hotel has clean rooms. The outside grounds were beautiful. The walls are a little thin, so you could hear if people were being loud. Overall, the hotel was quiet so it did not bother us much. "