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Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Property class: 3.5

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Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

A balcony with wicker chairs facing a river with palm trees, a clear sky, and a distant bridge.
A large hotel with multiple floors and balconies, a swimming pool in the foreground, and palm trees around the pool area.
A dining table set with plates, glasses, and cutlery, overlooking a body of water with trees and a distant shoreline.
A pool with lounge chairs, surrounded by tropical vegetation and a view of a large body of water.
A spacious lobby with wooden flooring, seating areas, and large windows offering views.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $216
$182 nightly
$216 total
Total with taxes and fees
Nov 20 - Nov 21

Explore the area

View in a map
71 Banyan Dr, Hilo, HI, 96720
  • Place, Naniloa Country Club
    ‪1 min walk‬
  • Place, Liliuokalani Park and Gardens
    ‪7 min walk‬
  • Place, Port of Hilo
    ‪3 min drive‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

A hotel room with two beds, a large window with a view, a nightstand with a lamp, and a door with a view.

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Ocean View)

A hotel room with two beds, a desk, a chair, and a balcony with a view.

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Ocean View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

A hotel room with two beds, a desk, a chair, a bench, and a TV.

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

A hotel room with a large bed, a desk, a chair, and a view of palm trees through the window.

Room, 1 King Bed, Non Smoking, Ocean View

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

A hotel room with two beds, a large window with a view, a nightstand with a lamp, and a door with a view.

Room, 2 Queen Beds, Non Smoking, Ocean View

8.0 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

A balcony with wicker chairs and a view of a beach with palm trees.

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

7.0 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

A hotel room with two beds, a large window with a view, a nightstand with a lamp, and a door with a view.

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

A hotel room with a large bed, a desk, a chair, and a view of palm trees through the window.

Premium Room, 1 King Bed, Non Smoking, Oceanfront

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

A hotel room with two beds, a large window with a view, a nightstand with a lamp, and a door with a view.

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Banyan View)

A hotel room with a large bed, a desk with a TV, a chair, and a balcony with curtains.

Room, 1 King Bed, Non Smoking (Banyan View)

7.8 out of 10
Good
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Banyan View)

A hotel room with two beds, a large window with a view, a nightstand with a lamp, and a door with a view.

Room, 2 Double Beds, Non Smoking (Banyan View)

8.0 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

A hotel room with a bed, a desk, a chair, a balcony with a view of trees, and a painting on the wall.

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

A hotel room with a sofa, armchair, ottoman, dining table, and chairs. There is a TV, a lamp, and a window with curtains.

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

A hotel room with a large bed, a desk with a TV, a chair, and a balcony with curtains.

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

A hotel room with two beds, a large window with a view, a nightstand with a lamp, and a door with a view.

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 2 Double Beds

Similar properties

An aerial view of a resort with a pool surrounded by lounge chairs, a building with multiple floors, and a rocky shoreline.
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Keaukaha
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, 1,395 reviews
$210 nightly
The price is $249
Oct 28 - Oct 29
Total with taxes and fees
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About the neighborhood

Hilo

With a stay at Hilo Hawaiian Hotel, Trademark Collection by Wyndham in Hilo (Keaukaha), you'll be within a 10-minute drive of Port of Hilo and Naniloa Country Club. .This golf hotel is 0.1 mi (0.1 km) from Hamakua Heritage Corridor and 0.2 mi (0.4 km) from Coconut Island Park.

What's nearby

  • Naniloa Country Club - 1 min walk - 0.0 miles
  • Liliuokalani Park and Gardens - 7 min walk - 0.4 miles
  • Wailoa River State Park Hawaii - 14 min walk - 0.8 miles
  • Bayfront Park - 17 min walk - 0.9 miles
  • Port of Hilo - 3 min drive - 1.5 miles

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive

Restaurants

  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ken's House of Pancakes - ‬12 min walk
  • ‪Verna's Drive In - ‬11 min walk
  • ‪Hale Inu Sports Bar - ‬4 min drive

About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 286 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include concierge services, gift shops/newsstands, and a hair salon.
Satisfy your appetite at WSW The Steakhouse, a steakhouse which features a bar/lounge. Dining is also available at the coffee shop/cafe. Full breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
WSW The Steakhouse - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 8 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.61 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 30 per person
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 599 out of 1328 reviews
Rating 8 - Good. 363 out of 1328 reviews
Rating 6 - Okay. 212 out of 1328 reviews
Rating 4 - Poor. 86 out of 1328 reviews
Rating 2 - Terrible. 68 out of 1328 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Hilo Hawaiian because it is conveniently located minutes from the Airport, family and restaurants.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect and beautiful views.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, especially the ladies at the front desk, were extremely kind and helpful.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything and the early check in made it much more enjoyable
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mary, front desk clerk was amazing!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
We were pleasantly surprised by the comfy beds, cool air conditioner, soft bedding and towels. The food in the restaurant was good. The staff was above and beyond. Great location and great value.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evrything is great
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view room with a balcony was amazing! It was so relaxing to sit out on the balcony and eat dinner!!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff were amazing, quick and easy check in. Will stay again
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
The property appeared dated, but clean. The staff were wonderful!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, big parking lot, staff are friendly.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Very nice place to stay, clean rooms
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Staff & service
Nice view on the ocean side. Furnishings need to be upgraded.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect view of the ocean moku Ola but patio could use a touch on the floor
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and staff were professional and friendly
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Had a good time at the hotel
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, restaurant seafood buffet was excellent. We enjoyed our stay
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness
The location was great for getting to sites, restaurants near by and taking walks around the bay. The beds were very comfortable and hotel was well maintained.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Staff was very helpful.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, location is in Banyan Drive and an excellent place, close to the park, our room has the ocean front and Mauna Kea view
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is so helpful
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was fantastic location, great trip!
Stayed 7 nights in Nov 2025