Compare Historic Hotels in Hillcrest

"nice all around quick stay "

"The hotel has balconies for each room BUT don't bother it is so LOUD you cannot even open the door to the balcony. Very disappointing"

"Room was great but a little stuffy. A/C was limited and so was ventilation."

"Nice areas, nice staff but the parking lot at the property is kinda hard to handle. Especially the one under round "

"I booked a premium king bedroom. I was given the worst room in the worst building. I did not have a car, so I booked Uber for my commute. Every time I needed to get into my Uber or receive a package, I had to walk 2 minutes. Not even a single staff member helped me carry my luggage, even though I saw others receiving such treatment. After requesting and changing my room 2 times, I finally got a good one. During this entire time, the hotel did not provide any support to carry my belongings from one room to another. Only after asking did they provide support. There were unnecessary charges for parking vehicles and laundry that were not mentioned anywhere on the website. At the end of my stay, when I went to do the laundry, the machines were not even working. I had to wait 30 minutes and move from one building to another just to finish my laundry. These things are highly unprofessional. Later, I expected some apologies from the hotel manager. I did not even get that. I came to your hotel for a business purpose, but you guys gave me unnecessary headaches throughout my stay. Initially, there was no water in the room. When I called room service to order, there was no response. No one even followed up with me. How will you compensate for these things?"

"The manager, Zoe, when out of her way to make our stay amazing. Excellent customer service across the board… and a great location too!"