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Best Western Hartford Hotel & Suites

Property class: 2.5

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Photo gallery for Best Western Hartford Hotel & Suites

A hotel room with a sofa, a coffee table, a desk with a chair, a TV, and a bed with a headboard.
A parking lot with multiple cars parked in front of a building with a modern architectural design.
A spacious dining area with multiple tables and chairs, a stone accent wall, and large windows providing natural light.
A hotel lobby with a reception desk, seating area, and a fireplace.
A hotel room with a sofa, a small table, a desk with a chair, and a painting on the wall.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $123
$107 nightly
$123 total
Total with taxes and fees
Sep 28 - Sep 29

Explore the area

View in a map
185 Brainard Rd, Hartford, CT, 06114
  • Place, Charter Oak Landing
    ‪2 min drive‬
  • Place, Connecticut River
    ‪3 min drive‬
  • Place, Connecticut Convention Center
    ‪4 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Accessible Queen Bed

A hotel room with a bed, two bedside tables with lamps, a sofa, a chair, and two framed pictures on the walls.

Standard Accessible Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for King Room

A hotel room with a bed, two bedside tables with lamps, a sofa, a chair, and two framed pictures on the walls.

King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible - 1 Queen, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

A hotel room with a large bed, a desk with a lamp, a chair, and a window with curtains.

Accessible - 1 Queen, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a bed, a desk with a chair, a television, a microwave, a refrigerator, and a window with curtains.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

A hotel room with a large bed, a nightstand with a phone, a chair, and a window with curtains.

Standard Room, 1 Queen Bed, Accessible, Bathtub

8.6 out of 10
Excellent
(4 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk with a TV, a lamp, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(47 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a large bed, a desk with a lamp, a television, and a dresser.

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a desk with a lamp, a television, and a dresser.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a bed, a sofa, a desk, a TV, and a painting on the wall.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a sofa, a coffee table, a desk with a chair, a TV, and a bed with a headboard.

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

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Exterior
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3.8 out of 5, Good, 1,002 reviews
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The price is $102
Sep 27 - Sep 28
Total with taxes and fees
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About the neighborhood

Hartford

With a stay at Best Western Hartford Hotel & Suites, you'll be centrally located in Hartford, within a 10-minute drive of The Meadows Music Theatre and East Hartford Shopping Center. .This hotel is 0.9 mi (1.4 km) from Connecticut River and 2 mi (3.3 km) from Webster Theater.

What's nearby

  • Wethersfield Cove Park - 2 min drive - 1.6 miles
  • Connecticut River - 3 min drive - 1.8 miles
  • Colt Park - 3 min drive - 1.6 miles
  • Connecticut Science Center - 4 min drive - 2.4 miles
  • Connecticut Convention Center - 4 min drive - 2.4 miles

Getting around

  • Hartford Union Station - 9 min drive
  • Bradley Intl. Airport (BDL) - 19 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Adriatic Restaurant - ‬3 min drive
  • ‪Wendy's - ‬14 min walk
  • ‪Joey B's - ‬3 min drive
  • ‪Soul Bowls - ‬2 min drive

About this property

Best Western Hartford Hotel & Suites

Best Western Hartford Hotel & Suites offers 129 accommodations with safes and coffee/tea makers. Accommodations are furnished with king sofa beds and day beds. Pillowtop beds feature premium bedding. 42-inch LED televisions come with premium cable channels and first-run movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 129 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding, and all rooms are furnished with king sofa beds. 42-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.
A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Hartford? This hotel has 920 square feet (85 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 920 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (35 inches high)
  • Lever door handles
  • Portable hoist available
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Free crib
  • Hypo-allergenic bedding
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • First-run movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to May 24:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 10.0 per night

Free cribs are available on request at the property

Property payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Holiday Inn Express Convention Center Hotel Hartford Area

Holiday Inn Express Hartford Convention Center Area

Best Western Hartford Hotel

Best Western Hartford

Holiday Inn Hartford

Holiday Inn Express Hotel Hartford

Hartford & Suites Hartford

Best Western Hartford Hotel & Suites Hotel

Best Western Hartford Hotel & Suites Hartford

Best Western Hartford Hotel & Suites Hotel Hartford

Best Western Hartford Hotel & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 505 out of 1101 reviews
Rating 8 - Good. 225 out of 1101 reviews
Rating 6 - Okay. 167 out of 1101 reviews
Rating 4 - Poor. 100 out of 1101 reviews
Rating 2 - Terrible. 104 out of 1101 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Maria m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room clean the staff friendly and the breakfast was ok.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, clean, free breakfast
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Oybek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay....very clean spacious and they supply breakfast
Stayed 5 nights in May 2026
Verified review

8/10 Good

Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where we need to be. Always clean, good beds, decent breakfast. We will stay again.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, comfortable bed. Average breakfast, adequate parking. Iffy location.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel. Good breakfast.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice convenient hotel. Always clean and safe. The breakfast is good and it is easily accessible from the interstate. We stay here whenever we are in the Hartford area.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Wilena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was clean and smelled great, staff was nice and polite, breakfast was excellent and it was plenty of parking all in all a great stay
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was fine, parking was close and easy, room and lobby area was very clean. Staff was friendly, helpful and had good attitudes. We have stayed at this hotel twice a year for the past several years and have always had good experiences.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a comfortable hotel for 1 night.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
hotel was clean. rooms were nice. Staff was friendly. some issue with getting Netflix activated but staff was responsive. food was typical.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was hot and fresh. Coffee was good. Plenty of parking
Stayed 1 night in Apr 2026
Verified review

8/10 Good

olive

Liked: Cleanliness, amenities, property conditions & facilities
room was clean and comfortable, staff was friendly and accomodating. would stay again :)
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Cristina

It was okay
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good! Lots of options, and stuff to make drinks is out even when breakfast hours close.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Amanda

Liked: Cleanliness
Disliked: Staff & service, amenities
Was not aware the pool was closed until we arrived. Even though it has been closed for weeks. This is the only reason we booked this hotel. Ran out of towels so had to dry off after our shower with a hand towel. My cousins has issues with water temp and thier bathroom smelled like sewage all night.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for an overnight stay. Folks at the desk were friendly. Room was clean and adequate. Breakfast was ok.
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Damion

Disliked: Amenities
Cons: Sketchy neighborhood. Sketchy people drinking in the parking lot at 3pm on a Tuesday. Poor breakfast. Dimly lit hallways. Pros: Room was reasonable, but nothing special. Good water pressure.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Brittany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked the hotel because it had a pool but the pool was closed. There was a smell in the room that I believe someone smoked no cigarettes in the room prior to us. There was false eyelashes in the closest and a used bar of soap in the shower. Mold like spots in the bathroom. The two things we enjoyed was the breakfast and how nice the staff was.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Ashante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Room was clean
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean and comfortable on 3rd floor. Entire ground floor and elevator had very strong marijuana smell
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities
Room was nice and clean. Staff very helpful.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean environment. Well respected staff. Would recommend
Stayed 2 nights in Mar 2026