I am writing to express my profound dissatisfaction with my recent two-hour stay at your establishment. The room presented an aged and smoky odor, the refrigerator was unhygienic, and the bathroom sink had hair on its surface. Furthermore, the provided towels appeared soiled. Additionally, the elevator was non-operational, and cable television service was unavailable. I have yet to receive a response regarding my refund request. Consequently, I departed the premises with my children and returned to my residence, which, regrettably, was without electricity due to a storm that evening.