2/10 Terrible
Kari
Oct 29, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I've had to abbreviate this review to keep it under 1500 characters, so there is much more to our experience I'm unable to share.
On our first morning, I realized that I hadn't packed toothbrushes for my kids. My husband was taking them down for breakfast anyway, so I asked him to ask the front desk for two toothbrushes.
He returned to the room with two unwrapped and mismatched toothbrushes. It struck me as a bit odd, but I was preoccupied with getting the family ready for a wedding that three of us were in, so I didn't pause to look closer.
It wasn't until my husband went to give the toothbrushes to the kids that he noticed they also looked used. And then, when he looked at the handles, saw that one had "Toilet" written on it in black marker.
We were absolutely horrified and disgusted.
We were extremely tight on time due to the wedding, so I didn't go to the front desk right away, thinking I'd go down later in the day. However, by the end of the day, we were exhausted and I couldn't handle the thought of another night in this hotel, so we threw our things in the vehicle and just drove the 3.5 hours home to our own clean beds, floors, and toiletries (the floors were also very dirty in our rooms).
I fully realize this is something I should have immediately gone to the front desk about. However, due to being overwhelmed by extremely busy day, I didn't. I have attempted to communicate and given opportunity for the hotel to respond, and have heard nothing back for 9 days.
Kari
Stayed 1 night in Oct 2025