Compare Hotels with Shopping in Palm Beach County

"Having stayed at many other Marriott properties over the years, I expected A+ treatment. That is NOT what I received. There was not the level of superior service I was accustomed to. When I asked, at the desk, for a Catholic Church in the area, I was met with "shrugs" and absolutely no attempt to help answer my question. There was a problem with "connections" in our room and we were unable to charge our phones/tablets. Finally, after a couple of days of complaining, an electrician was dispatched. The solution was: a power strip was left for us to enable us to charge our devices. Simple solution that could've been utilized the very first time we complained. Coffee supplies in our room were minimal. We had a keurig machine....but bare minimum coffee supplies. There was NO complimentary breakfast, which we always had received in previous stays at Marriott hotels. I was amazed at how our stay at Marriott, Boca Raton, was so different ( and far inferior ) to previous stays at other Marriott properties. This was a C+ experience at bestI Frank & Marilyn Lowery"

"I am writing to express my concern about the behavior of the night shift staff member. Unfortunately, the interaction was marked by rude and disrespectful conduct, which is not acceptable in a customer service environment. (For reference: night shift staff member, male with blonde hair.) I expect this matter to be taken seriously and addressed appropriatel"

"Nice"

"We paid $1200 and could not use the balcony. We had workers outside the balcony cleaning and doing construction with yellow tape - we were unable to go outside. The noise was so bad we couldn’t sleep. We were told there was no other rooms and yet someone else had only booked that night and got the 6th floor - we won’t be back."

"The staff was very nice and helpful. Hotel location was in a great spot. Lots of restaurants and shops nearby. Will definitely revisit."

"Stay was wonderful, rooms were clean and clean bathroom. Comfortable stay and a happy time. The location was amazing."