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Hotel Faustino Gran - Relais & Chateaux

5.0 star property

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2 indoor pools, 2 outdoor pools, pool umbrellas, sun loungers
Double Room, Patio | Living area | Flat-screen TV, iPod dock, books
Breakfast, lunch, dinner served; Mediterranean cuisine, garden views
Reception
2 indoor pools, 2 outdoor pools, pool umbrellas, sun loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Calle Sa Muradeta 22, Ciutadella de Menorca, Menorca, 7760
  • Place, Cathedral of Menorca
    ‪2 min walk‬
  • Place, Fornells Tower
    ‪3 min walk‬
  • Place, Puerto de Ciutadella de Menorca
    ‪6 min walk‬
  • Airport, Mahon (MAH-Minorca)
    ‪45 min drive‬

Room options

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About the neighborhood

Ciutadella de Menorca

With a stay at Hotel Faustino Gran - Relais & Chateaux, you'll be centrally located in Ciutadella de Menorca, steps from Cathedral of Menorca and within a 10-minute walk of Puerto de Ciutadella de Menorca. .This luxury hotel is 6.3 mi (10.2 km) from Cap d'Artrutx Lighthouse and 6.5 mi (10.5 km) from Aquarock Waterpark.

What's nearby

  • Cathedral of Menorca - 2 min walk - 0.1 miles
  • Fornells Tower - 3 min walk - 0.2 miles
  • Ciudadela City Hall - 3 min walk - 0.2 miles
  • Puerto de Ciutadella de Menorca - 6 min walk - 0.4 miles
  • Ciutadella Lighthouse - 5 min drive - 0.9 miles

Getting around

  • Mahon (MAH-Minorca) - 56 min drive

Restaurants

  • ‪S'amarador - ‬2 min walk
  • ‪Ses Voltes Espai Gastronomic - ‬2 min walk
  • ‪Cercle Artístic - ‬2 min walk
  • ‪margot locanda - ‬4 min walk
  • ‪Cafeteria El Arco - ‬3 min walk

About this property

Hotel Faustino Gran - Relais & Chateaux

Luxury hotel with 2 outdoor pools, steps from Cathedral of Menorca
Hotel Faustino Gran - Relais & Chateaux offers 56 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Ciutadella de Menorca hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools and 2 indoor swimming pools are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Faustino Gran has 4 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 56 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor and 2 outdoor swimming pools and a sauna. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy Mediterranean cuisine at Faustino, a fine-dining restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the 24-hour room service.
Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Faustino - Overlooking the garden, this fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Late night fare is available from 24-hour room service.

Awards and affiliations

The property is a member of Relais & Chateaux.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Uncovered valet parking on site (EUR 60 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Private picnics

Restaurants on site

  • Faustino

Things to do

  • 2 indoor pools
  • 2 outdoor pools
  • Archery
  • Boat tours
  • Books
  • Full-service spa
  • Gym
  • Indoor/outdoor pool
  • Kayaking
  • Library
  • Motor boating
  • Piano
  • Sauna
  • Steam room
  • Stereo

Family friendly

  • 2 indoor pools
  • 2 outdoor pools
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (55 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between October 30 and March 27.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 100.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night, up to 8 nights. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter, up to 8 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 145 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 145 (one-way), (up to 18 years old)
  • Uncovered valet parking fee: EUR 60 per day
  • Rollaway bed fee: EUR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Can Faustino Ciutadella de Menorca
Hotel Can Faustino
Can Faustino Ciutadella de Menorca
Can Faustino

Hotel Faustino Gran - Relais & Chateaux Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 133 out of 164 reviews
Rating 8 - Good. 22 out of 164 reviews
Rating 6 - Okay. 5 out of 164 reviews
Rating 4 - Poor. 3 out of 164 reviews
Rating 2 - Terrible. 1 out of 164 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jane Elizabeth

Stayed 3 nights in Oct 2025

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a restored Palau, well positioned in the centre of old Ciutadella. Lovely facilities including a gorgeous underground pool and spa, and with several small unheated outdoor pools. The outside dining area was magical.
Stayed 5 nights in Sep 2025

8/10 Good

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We thought the staff were friendly and approachable. Our room was lovely but frustrating there were no hooks anywhere to hang towels etc expect in the shower where they got wet. The room was so dark, the lighting so poor that we asked for a lamp but when we pulled it out of the plug to use it the wire came loose. This is a 5 star hotel , no tote bag for the beach awful hairdryer nothing to play music on and a totally different building to where breakfast was. Such simple things to make a difference. We enjoyed our stay but don’t think it’s 5 star
Stayed 5 nights in Sep 2025

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a true oasis. Beautifully renovated and decorated throughout, in the midst of the city, yet tucked in old city villas. The pool area is gorgeous, especially in the second palazzo - with the cathedral towering above you. Breakfast is generous and fresh, making for a perfect start to the day. If you need a place to find peace and quiet, you can’t ask for more.
Stayed 1 night in Aug 2025

10/10 Excellent

Carla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to stay in Ciudadela
Stayed 3 nights in Jul 2025

10/10 Excellent

Abrahim

Stayed 4 nights in Jul 2025

10/10 Excellent

Jas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about my stay at Faustino Gran was incredible, the staff & service were exceptiona,l and the facilities were top tier. I can't wait to come back
Stayed 3 nights in Jun 2025

10/10 Excellent

John, Calistoga

Liked: Cleanliness, property conditions & facilities
Great location, super staff, value for money.
Stayed 4 nights in Jun 2025

10/10 Excellent

Bryan

Stayed 3 nights in Jun 2025

4/10 Poor

Angela

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The location is fantastic in good proximity of Citudella. Hotel decor is of a good standard however the experience is certainly not a 5 star experience and I believe we are leaving a fair review of this hotel. We stayed in the main / largest building. There was an issue when we checked in as we had paid a premium room with a harbour view however we were given a room close proximity of a jazz bar with a view of the side of the courtyard which is uninspiring. The reception team attempted to allocate a different room however a downgrade to a superior room which appeared to be in the eaves of the building with no harbour view , considering the air conditioning in the rooms in our opinion are of a weak standard we declined as we did not wish compromise 4 nights of interrupted sleep as the rooms in hotel are quite humid. Rooms were of a good size , however the bed was uncomfortable and pillows a very poor standard offering no neck support, bedding not changed during the 4 night stay even though it was evident there was a stain . Housekeeping was of a good standard however I do feel that the guest experience is poor as housekeeping had not tided the room until after 3pm on an occasion , reception were extremely unhelpful as I explained to receptionist that my husband needsed to rest as the 3rd night of our stay (room 16) we were woken by loud music from the jazz bar that continued until 5am in the morning and we had an extremely sleepless night. I was informed I need
Stayed 4 nights in Apr 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very relaxing five-night stay at Gran Faustino. The hotel is elegant, the staff are very friendly and the location in the quiet back streets is perfect for exploring Ciutadella on foot. Highly recommended.
Stayed 5 nights in Oct 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!! Thoroughly deserves 5* From the moment I arrived the staff were friendly and helpful. The hotel is situated in a very convenient position for exploring the city and all it has to offer. Ciutadella is very safe, historically interesting, clean and pretty with good transport links to the rest of the island. There are a good variety of restaurants within close proximity as well as the excellent one at the Faustino. Breakfasts can be eaten on the terrace which is a joy! There is a lovely continental style cold buffet as well as an excellent selection of hot choices, the staff are only too happy to try and accommodate your needs. The hotel is split over 3 buildings which are all within about 100 meters of the main building. Each has its own character, they are quiet and beautifully designed. There is a lovely pool and terrace area in the gardens of the main hotel and also, a smaller beautifully secluded one in Can Llorenc . Both were a peaceful haven after a busy mornings sightseeing. I will definitely be returning to the Faustino Gran and all it has to offer.
Stayed 7 nights in Sep 2024

10/10 Excellent

Hai

Stayed 4 nights in Jun 2024

4/10 Poor

RACHEL

Stayed 2 nights in Jun 2024

10/10 Excellent

Mohannad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Gillian Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location. Location Within a few hundred yards of the harbour , the cathedral, the shops , in the old city This former royal palace is excellent in all areas Highlights include the private booking of the steam room sauna and indoor pool in an underground cave and a day out in their country estate with a lavish picnic in peaceful grounds Highly recommend this hotel
Stayed 7 nights in May 2024

10/10 Excellent

David and Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

My husband and I cannot say enough about this hotel. Beautiful location and surroundings, the staff and the Manager make you feel so welcomed and special. Breakfast was great, we chose to eat dinner at the hotel restaurant one evening which was also very good. So many details taken care of at this place - we will be back!
Stayed 2 nights in Apr 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The Faustino Gran is a beautiful property, with lovely staff. But it was let down by a consistently chaotic breakfast service, and a food a beverage offering that generally did not live up to the price-point or what you would generally expect from a R&C hotel. The breakfast service was understaffed for the number of guests, making it consistently hard to get seated and order a coffee, and on more than one occasion hard to get a table prepared with cutlery or a menu. This was consistently the case over a five night stay - we decided to skip breakfast on the last morning because (despite our lovely waitresses) it just took too long every day previously. We had high expectations of dinner, which we booked on our first night, but despite the lovely staff and setting we were very disappointed by the standard of food - far from good enough for the price and out of sync with the generally excellent standard in Ciutadela. Rice was seriously undercooked, burrata salad way too cold, as if pre-prepared and taken from the fridge. Similarly, it was sometimes hard to get drinks from the cocktail bar due to staffing, no pool-side service, and the same classic cocktails varied depending on who made them. There are noise issues in the rooms facing the port, where we stayed. While the port nightlife is out of the hotel’s control, investment in better sound proofing would help. Despite these issues, the hotel is beautiful, well located, with helpful and friendly staff who did their best.
Stayed 5 nights in Sep 2023

8/10 Good

Margot

Stayed 1 night in Aug 2023

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Fabulous Experience.

A beautiful hotel in the heart of old town, walking distance from the harbour, main square and laberinth of streets for shops, bars and restaurants. Although well occupied, we never felt crowded, with a sizeable team on hand for anything we needed, guided by a very attentive general manager. The main entrance is on a very narrow road to the front so it would have been be wise to call reception just before arrival - they would probably have greeted us to assist with the luggage before driving off to park. In truth however, we didn’t need the car during our stay, so if we had only been saying here during our week, a taxi or airport transfer would have made more sense. Overall, a fabulous experience and highly recommended - we hope to be lucky enough to return in the future.
Shady pool
Our harbour view
Stayed 2 nights in Jul 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and the staff were very attentive.
Stayed 3 nights in Jul 2023

10/10 Excellent

sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in the middle of Ciutadella. Staff wonderful and welcoming.
Stayed 3 nights in Apr 2023

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities, room comfort

Ideal location.

Very nice location and ideal for strolling around the old town and harbour. Staff very friendly although breakfast service was slightly erratic. Please advise future customers that the deluxe premier room with views do not all have a balcony as inferred by the photos of the room. This led to initial disappointment that could have been avoided. Rooms overlooking the harbour are noisy from nightclubs opposite until the early hours, even with windows closed.
Stayed 7 nights in Apr 2022