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Waldorf Astoria Riviera Maya, an All-Inclusive Experience

Property class: 5 and above

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Photo gallery for Waldorf Astoria Riviera Maya, an All-Inclusive Experience

An aerial view of a resort with a large pool, beach access, and multiple dining areas.
Creator video - submitted by The VonBKs
A modern lounge area with a curved ceiling, a large abstract painting, and a seating arrangement with sofas and chairs.
A beachfront hotel with multiple buildings, a pool area, and a view of the ocean.
A balcony with wicker chairs, a glass balustrade, and a view of the sea and beach.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
The current price is $900
$740 nightly
$900 total
Total with taxes and fees
Oct 31 - Nov 1

Explore the area

View in a map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min drive‬
  • Place, Xoximilco
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony, Oceanfront

Living area

Room, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Oceanfront

View from room

Deluxe Room, 1 King Bed, Balcony, Oceanfront

9.4 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Balcony, Oceanfront

A modern living room with a large sofa, a chair, and a coffee table. There is a view of the ocean through a glass door.

Deluxe Suite, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 1680 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Corner

Living area

Suite, 1 King Bed, Balcony, Corner

  • Ocean view
  • 1680 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Double Beds, Balcony, Oceanfront

View from room

Presidential Suite, 2 Double Beds, Balcony, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1680 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Balcony, Oceanfront

Room

Room, 2 Queen Beds, Balcony, Oceanfront

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Oceanfront

View from room

Deluxe Room, 2 Queen Beds, Balcony, Oceanfront

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Double Bed, Balcony, Corner (Master Suite, Swim up)

View from room

Suite, 1 Double Bed, Balcony, Corner (Master Suite, Swim up)

  • Ocean view
  • 1680 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed, (Swim up)

Living area

Room, 1 King Bed, (Swim up)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, (Swim up)

Room

Room, 2 Queen Beds, (Swim up)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony, Oceanfront

A modern hotel room with a large bed, a seating area with a view of the sea, and a wooden accent wall.

Suite, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 1035 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Balcony (Roll In Shower)

A modern hotel room with a large bed, a TV, a balcony with a view of the sea, and a dining area.

Room, 1 King Bed, Mobility Accessible, Balcony (Roll In Shower)

  • Sea view
  • 678 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mobility Accessible, Balcony (Roll In Shower)

Bathroom

Room, 2 Queen Beds, Mobility Accessible, Balcony (Roll In Shower)

  • Sea view
  • 678 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Balcony (Connecting Room)

A hotel room with a bed, a nightstand, a wooden wardrobe with multiple compartments, and a minibar with bottles and glasses.

Suite, Multiple Beds, Balcony (Connecting Room)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Room, Multiple Beds, Balcony (Connecting Room)

Minibar

Room, Multiple Beds, Balcony (Connecting Room)

10.0 out of 10
Exceptional
(8 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed and Two Double Beds (Amai)

Room

Suite, 1 King Bed and Two Double Beds (Amai)

  • Ocean view
  • Sleeps 7
  • 2 Double Beds

View all photos for Suite, 1 King Bed and 2 Two Double Bed rooms (Riviera)

Living area

Suite, 1 King Bed and 2 Two Double Bed rooms (Riviera)

  • Ocean view
  • Sleeps 7
  • 2 Double Beds

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About the neighborhood

Cancun

When you stay at Waldorf Astoria Riviera Maya, an All-Inclusive Experience in Cancun, you'll be by the ocean, within a 15-minute drive of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. .This luxury resort is 6.7 mi (10.7 km) from Moon Palace Golf Club and 14.1 mi (22.7 km) from Delfines Beach.
View more Resorts in CancunOpens in a new window

What's nearby

  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.2 miles
  • Arrecife de Puerto Morelos National Park - 1 min drive - 0.2 miles
  • Grand Outlet Riviera Maya - 10 min drive - 4.2 miles
  • Xoximilco - 11 min drive - 4.9 miles
  • Moon Palace Golf Club - 12 min drive - 5.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Lobby Bar - ‬16 min drive
  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪the cave - ‬17 min drive
  • ‪Diamond Club Lounge - ‬17 min drive
  • ‪Boulangerie - ‬15 min drive

About this property

Waldorf Astoria Riviera Maya, an All-Inclusive Experience

Waldorf Astoria Riviera Maya, an All-Inclusive Experience offers 173 accommodations with private plunge pools and espresso makers. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Treat yourself to a stay in one of the 173 guestrooms, featuring private plunge pools and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a steam room, and a 24-hour fitness center. Additional amenities at this resort include complimentary wireless internet access, concierge services, and a picnic area.
Grab a bite at one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services. Event facilities at this resort consist of a conference center and 5 meeting rooms. Free valet parking is available onsite.
Waldorf Astoria Riviera Maya, an All-Inclusive Experience has 3 restaurants on site.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Waldorf Astoria Riviera Maya, an All-Inclusive Experience are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Pilates
Yoga

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2022
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 51 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: MXN 1500 per accommodation, per day plus MXN 1000 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 005-007-006502/2025

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Waldorf Astoria Cancun
Waldorf Astoria Riviera Maya Resort
Waldorf Astoria Riviera Maya Cancun
Waldorf Astoria Riviera Maya Resort Cancun

Waldorf Astoria Riviera Maya, an All-Inclusive Experience Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 179 out of 217 reviews
Rating 8 - Good. 15 out of 217 reviews
Rating 6 - Okay. 11 out of 217 reviews
Rating 4 - Poor. 6 out of 217 reviews
Rating 2 - Terrible. 6 out of 217 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscaled! Clean and great staff!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waldorf Astoria Riviera Maya in Cancun surpassed all my expectations! The entire staff was welcoming and accommodating right from the moment we checked in. The beautiful hotel scream luxury as soon as you walk in The rooms were extremely clean, and the view of the ediface is spectacular , quite and peaceful. The breakfast at Chaya restaurant was so good, My family loved it. I highly recommend this hotel ,its worth every penny and more. A very big Thank you from the FRIMPONG family to the entire staff for this amazing experience . Y'all Rock!!!!!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent food
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, relaxing stay l.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Pool side food was really good
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
We had a wonderful stay at the Waldorf. The hotel was very clean and serene, the staff was attentive and the restaurants were very good. We wished we could stay longer but we will be back!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Rooms nice and clean Great people!
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Excellent accommodations. Wonderful restaurants
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, fresh Riviera Maya property. Great ocean views, although little if any beach to enjoy and except for a handful of unpromoted kayaks, no watersports. If you are visiting Cancun for warm weather and great hospitality this is your spot. If you are looking for authentic Mexican culture, a sprawling resort style pool, big palapa and some lively music this may not be your fit...this is Orlando south.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This experience was absolutely amazing. From the moment you entered the lobby to the moment I left, I was pleasantly surprised by the staff and their attentiveness to details. They were friendly, helpful and knowledgeable. The rooms were also very spacious and had a ton of upgrades including a stunning view overlooking their pool and the beach. Everything was incredibly clean. I would definitely return back to this hotel next time!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! Very clean. Beautiful views. Incredible food. Exceptional service. Perfect place for my family to relax.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Room was amazing, service outstanding
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Absolutely amazing
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the calm and quite of this property.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Everything was great! The pool the rooms and restaurants. The only thing we
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Such an amazing experience. Fantastic staff and perfect property. Highly recommend.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent spot. Highly recommend. Food was outstanding and the yoga classes with Veronica were devine. Beautiful pool area.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

All 💯👊
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property. Absolutely spotless, attentive staff, beautiful pool and facilities. Ocean view rooms with balcony soaking tubs. Daily yoga with Veronica was amazing!
Stayed 6 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The amenities and the room are great, but the food and drinks are drastically overpriced, it would cost you around $2,500 USD for 3/4 days.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Service amazing
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The resort is lovely, rooms are spacious and beautiful and beds very comfortable. The only place this resort needs to improve, is service at the restaurants - it is just too slow - this was at every restaurant, which is disappointing as the food is top notch.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
All excellent
Stayed 3 nights in Jan 2026