2/10 Terrible
Sarah
Traveled with family and small children, Traveled with family
Nov 28, 2025
Disliked: Amenities, property conditions & facilities
Room: Small. Pillow quality low. Poor construction (edges of dry wall/tile). Lack of basic room amenities (eg. Robe, slippers, beach tote) and/or basic toiletries (eg. Shower cap, makeup remover single use wipe, ear swabs). Room service was uninspired, limited options, not served to temp and long wait times (60m-90m).
Amenities: Biggest issue was lack of transparency behind operating system of the hotel from time of booking to actual occupancy. Each rule had a caveat, fine print, and a sub rule to the fine print. Rules were not clearly nor consistently communicated. Chiefly, largest issue surrounds the overall capacity of the restaurants to the amount of guests. Hilton has a convoluted and short sided operating system whereupon hierarchy one is a status as an “enclave” guest. Special privileges apply, which is logical enough for an upgraded fee system (eg. A private pool space, a secluded access-limited lounge space etc). However, where logic ended was where restaurant quality, operations, and seating began. Restaurants do not have capacity to seat guests in the hotel. Enclave get to make reservations. Everyone else is a “first come first serve” (mandatory walk ins) situation. Multiple nights we as a family with two small children (2 and 5 years) had to simply surrender any hope of eating dinner as wait times were 2+ hours standard. The most mind boggling example of this Steak restaurant Flama, where the staff is setup for failure—queuing parties exit enraged not sat at all.
Sarah
Stayed 5 nights in Nov 2025
