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Waldorf Astoria Riviera Maya

Property class: 5 and above

Choose dates to view prices

Photo gallery for Waldorf Astoria Riviera Maya

Exterior
Creator video - submitted by The VonBKs
2 outdoor pools
Beach/ocean view
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
$609
$512 nightly
$609 total
Total with taxes and fees
May 17 - May 18

Explore the area

View in a map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Place, Puerto Morelos Beach
    ‪20 min drive‬
  • Place, Puerto Morelos Town Square
    ‪24 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Oceanfront

  • Partial ocean view
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ocean View

Deluxe Suite, 1 King Bed, Ocean View | View from room

Deluxe Suite, 1 King Bed, Ocean View

  • Ocean view
  • 1680 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View, Corner

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Ocean View, Corner

  • Ocean view
  • 1680 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

In-room safe, blackout drapes, iron/ironing board

Presidential Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 1680 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Oceanfront

10.0 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

In-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, (Master Suite, Swim up)

55-inch flat-screen TV with satellite channels

Suite, (Master Suite, Swim up)

  • Partial ocean view
  • 1680 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, (Swim up)

View from room

Room, 1 King Bed, (Swim up)

10.0 out of 10
Exceptional
(1 review)
  • 675 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, (Swim up)

View from room

Room, 2 Queen Beds, (Swim up)

10.0 out of 10
Exceptional
(2 reviews)
  • 675 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront | View from room

Suite, 1 King Bed, Oceanfront

  • Sea view
  • 1035 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll In Shower)

  • Sea view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

Shower, towels

Room, 2 Queen Beds, Accessible (Roll In Shower)

  • Sea view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Connecting Room)

In-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Connecting Room)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

View all photos for 2 Bedroom Ocean Front (Connecting Room)

2 Bedroom Ocean Front (Connecting Room) | Minibar

2 Bedroom Ocean Front (Connecting Room)

10.0 out of 10
Exceptional
(8 reviews)
  • Sea view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed and Two Double Beds (Amai)

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed and Two Double Beds (Amai)

  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed and 2 Two Double Bed rooms (Riviera)

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed and 2 Two Double Bed rooms (Riviera)

  • Ocean view
  • Sleeps 10
  • 1 King Bed

View all photos for Deluxe Room 2 Queen Beds-Ocean Front

In-room safe, blackout drapes, iron/ironing board

Deluxe Room 2 Queen Beds-Ocean Front

  • Sleeps 4

View all photos for Deluxe King Room-Oceanfront

In-room safe, blackout drapes, iron/ironing board

Deluxe King Room-Oceanfront

  • Sleeps 3

View all photos for Deluxe Ocean Front King Suite

In-room safe, blackout drapes, iron/ironing board

Deluxe Ocean Front King Suite

  • Sleeps 3

View all photos for Ocean Front 2 Queen Beds Guestroom

In-room safe, blackout drapes, iron/ironing board

Ocean Front 2 Queen Beds Guestroom

  • Sleeps 4

View all photos for Ocean Front Master Corner Suite with King Bed

In-room safe, blackout drapes, iron/ironing board

Ocean Front Master Corner Suite with King Bed

  • Sleeps 3

View all photos for Oceanfront King Suite

In-room safe, blackout drapes, iron/ironing board

Oceanfront King Suite

  • Sleeps 3

View all photos for Swim up Pool 2 Queen Bed Guestroom

In-room safe, blackout drapes, iron/ironing board

Swim up Pool 2 Queen Bed Guestroom

  • Sleeps 4

View all photos for King Room with Swim up Pool

In-room safe, blackout drapes, iron/ironing board

King Room with Swim up Pool

  • Sleeps 3

View all photos for King Room With Ocean Front View

In-room safe, blackout drapes, iron/ironing board

King Room With Ocean Front View

  • Sleeps 3

View all photos for Mobility Access King Room with Roll in Shower

In-room safe, blackout drapes, iron/ironing board

Mobility Access King Room with Roll in Shower

  • Sleeps 3

View all photos for Mobility Access Two Queen Room with Roll in Shower

In-room safe, blackout drapes, iron/ironing board

Mobility Access Two Queen Room with Roll in Shower

  • Sleeps 4

Family Connecting Suite 1 King / 2 Queens

  • Sleeps 6

Family Connecting Rooms 1 King / 2 Queens

  • Sleeps 6

2 Bedroom Ocean Front (Connecting Room)

  • Sleeps 6

One-Bedroom Presidential Suite

  • Sleeps 6

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About the neighborhood

Cancun

When you stay at Waldorf Astoria Riviera Maya in Cancun, you'll be on the beach, within a 15-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This beach resort is 14.1 mi (22.7 km) from Delfines Beach and 18.4 mi (29.6 km) from La Isla Shopping Mall.
View more Resorts in CancunOpens in a new window

What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min walk - 0.1 miles
  • Moon Palace Golf Club - 12 min drive - 5.3 miles
  • Puerto Morelos Beach - 20 min drive - 12.4 miles
  • Ojo de Agua Beach - 23 min drive - 13.9 miles
  • Puerto Morelos Town Square - 24 min drive - 14.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪the cave - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪Diamond Club Lounge - ‬17 min drive
  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪The Grill - ‬16 min drive

About this property

Waldorf Astoria Riviera Maya

Waldorf Astoria Riviera Maya offers 173 accommodations with private plunge pools and espresso makers. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Treat yourself to a stay in one of the 173 guestrooms, featuring private plunge pools and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a steam room, and a 24-hour fitness center. Additional amenities at this resort include complimentary wireless internet access, concierge services, and a picnic area.
Grab a bite at one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services. Event facilities at this resort consist of a conference center and 5 meeting rooms. Free valet parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Waldorf Astoria Riviera Maya has 3 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 700 to 1,400 for adults and MXN 350 to 1,400 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Firepit
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2022
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable/satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 51 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
  • Pet fee: MXN 1500 per accommodation, per day plus MXN 1000 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Waldorf Astoria Cancun
Waldorf Astoria Riviera Maya Resort
Waldorf Astoria Riviera Maya Cancun
Waldorf Astoria Riviera Maya Resort Cancun

Waldorf Astoria Riviera Maya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 160 out of 196 reviews
Rating 8 - Good. 14 out of 196 reviews
Rating 6 - Okay. 10 out of 196 reviews
Rating 4 - Poor. 6 out of 196 reviews
Rating 2 - Terrible. 6 out of 196 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ambareen

Stayed 3 nights in Dec 2025

8/10 Good

Aisling

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is lovely, rooms are spacious and beautiful and beds very comfortable. The only place this resort needs to improve, is service at the restaurants - it is just too slow - this was at every restaurant, which is disappointing as the food is top notch.
Stayed 4 nights in Jan 2026

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent food
Stayed 5 nights in Dec 2025

10/10 Excellent

Lucia

Stayed 1 night in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a 10 service the same. Food 8.5 would highly recommend
Stayed 5 nights in Dec 2025

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Next level. Best service from entry to exit.
Stayed 1 night in Dec 2025

10/10 Excellent

Dawid

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Rooms nice and clean Great people!
Stayed 6 nights in Dec 2025

10/10 Excellent

Gloria

Stayed 4 nights in Dec 2025

8/10 Good

Dana

Stayed 5 nights in Dec 2025

10/10 Excellent

Benjamin

Stayed 3 nights in Dec 2025

10/10 Excellent

Martin Anthony

Traveled with family and small children
Liked: Cleanliness, amenities
Room was amazing, service outstanding
Stayed 4 nights in Nov 2025

10/10 Excellent

Radu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, relaxing stay l.
Stayed 3 nights in Dec 2025

10/10 Excellent

PETER

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Excellent accommodations. Wonderful restaurants
Stayed 5 nights in Nov 2025

10/10 Excellent

Alaa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 4 nights in Nov 2025

6/10 Okay

Ernesto Dominguez

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, to expensive and very limited
Stayed 3 nights in Nov 2025

10/10 Excellent

Breonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sharhonda

Stayed 3 nights in Oct 2025

6/10 Okay

Joy

Stayed 4 nights in Oct 2025

10/10 Excellent

Guillermo

Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond amazing
Stayed 2 nights in Aug 2025

10/10 Excellent

Siba

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waldorf Astoria riviera maya one of the cleanest hotel I have been in ,,very lovely staff and helpful ..I highly recommend and sure will be back soon
Stayed 5 nights in Sep 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and property are outstanding!! Loved the large rooms and very comfortable bedding and amenities.
Stayed 3 nights in Aug 2025

10/10 Excellent

Cesar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s there to say it’s the Waldorf Astoria, enough said. Beautiful property and rooms. Exceptional service.
Stayed 1 night in Jul 2025

10/10 Excellent

Susan, Hoboken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from the personal concierge to the bell service to all waiters and bartenders we encountered were the most friendly and professional as one want. The property is gorgeous and our room was spectacular, as was all the meals
Stayed 4 nights in Aug 2025

10/10 Excellent

brenda Lynn, Wauwatosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to give this resort a 10 out of 10 staff was phenomenal. Cleanliness housekeeping was great dining options. We’re great to choose from even in room service pools were clean. The only downside was we couldn’t go into the ocean just because there was the water alert for seaweed When we arrive to the hotel we were welcomed with a drink and smiling staff. I definitely will come back later in the future.
Stayed 4 nights in Aug 2025