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4.0 out of 5.0

Get an overview of this hotelIn Cancun Hotel Zone, beach property with a full-service spa

Popular property highlights

Free self parking
Free valet parking
Free WiFi
Business center
Laundry facilities

With a stay at The Westin Resort & Spa Cancun in Cancun (Avenida Kukulkan), you'll be convenient to El Rey Ruins and Delfines Beach.

This 4-star resort is within close proximity of Wet n' Wild Cancun and Maya Cancun Museum.

Make yourself at home in one of the 379 air-conditioned rooms featuring minibars and LED televisions. Your room comes with a pillowtop bed. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools, an outdoor tennis court, and a sauna. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort's 4 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this resort consist of conference space and meeting rooms. Free valet parking is available onsite.

The Westin Resort & Spa Cancun

Boulevard Kukulcan Km 20 QROO 77500

Renovations & Closures

This property is undergoing renovations from 17 April 2017 to 31 March 2018 (completion date subject to change).
The property will be renovating from 17 April 2017 to 31 August 2017 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Bar/lounge
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at The Westin Resort & Spa Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

  • Tennis

Lessons/classes/games

  • Aerobics
  • Pilates

Not included

  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Minibar
  • Room service
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Hotel Amenities

This property offers both all-inclusive and room-only rates. Meals and beverages at on-site dining establishments, taxes, and gratuities are included in all-inclusive rates.

The Heavenly Spa by Westin provides massage, body wraps and scrubs, and facials--as well as hair and nail care and waxing--and includes a Vichy shower, women's and men's saunas and steam rooms, and a relaxation lounge containing a 3.75-meter-diameter (13-foot) spa tub. The spa's fitness center (daily surcharge) contains free weights, weight machines, and cardio machines with televisions and headphones. A mirror-lined workout studio offers complimentary spinning, aerobics, and Pilates classes. A business center includes three computers with high-speed Internet connections (surcharge).

The Westin Kids Club, located on the lagoon side of the property, offers indoor and outdoor activities for guests (ages 4-12). A traditional Mayan sauna, known as a temazcal, on the lagoon beach features heated volcanic stones, aromatic scents, and soothing music (surcharge). The hotel purifies its water.

Opened in August 2006, the Westin Workout Powered by Reebok facility provides fitness opportunities for adult guests.

  • Poolside bar 
  • Children's pool 
  • Spa tub 
  • Steam room 
  • Sauna 
  • Full-service spa 
  • Free newspapers in lobby 
  • Babysitting or childcare (surcharge) 
  • Children's club (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Bar/lounge 
  • Conference space 
  • Business center 
  • Meeting rooms 13 
  • 24-hour front desk 
  • Porter/bellhop 
  • Express check-out 
  • Express check-in 
  • Multilingual staff 
  • Safe-deposit box at front desk 
  • Total number of rooms - 379 
  • Number of floors - 6 
  • Gift shops or newsstand 
  • Shopping on site 
  • Hair salon 
  • ATM/banking 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Tennis on site 
  • Wedding services 
  • Fitness facilities 
  • Free WiFi 
  • Number of outdoor pools - 6 
  • Luggage storage 
  • Children's club 
  • Concierge services 
  • Laundry facilities 
  • Free valet parking 
  • Garden 
  • Terrace 
  • Number of restaurants - 4 
  • Free self parking 
  • Outdoor tennis court 
  • Spa services on site 
  • Breakfast available (surcharge) 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Free Wi-Fi  
  • Outdoor tennis court  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking

Room Amenities

  • Room service (24 hours) 
  • In-room climate control (air conditioning) 
  • Air conditioning 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Turndown service 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • In-room childcare (surcharge) 
  • Desk 
  • Iron/ironing board 
  • Daily housekeeping 
  • Pillowtop mattress 
  • In-room safe (laptop compatible) 
  • Cable TV service 
  • Free WiFi 
  • In-room massage available 
  • LED TV 

Where to Eat

Sunrise Bar - Located above Caribbean Sea beach. Open late morning to early evening for burgers, pizza, sandwiches, seafood, and Mexican specialties, tropical drinks.

Sunset Bar - Caribbean and lagoon views. Open late morning to early evening for tropical drinks.

Lobby Bar - Specializes in tequilas. Pool table. Television. Open late afternoon to late night.

El Palmar - Multi-level restaurant featuring recessed ceilings, plants, and small trees. Terrace seating. Mexican/Continental menu.

Arrecifes Ristorante - Intimate dinner restaurant featuring Italian cuisine, seafood. Pianist nightly. Dress code: no shorts, athletic shoes.

Sunset Grill - Open-air terrace with Caribbean Sea view. Lunch menu including ceviche bar, salads, sandwiches, burgers, pizza, pasta, steak, Mexican specialties. Dinner menu including ceviche bar, seafood stew, grilled steaks and fish.

Sea & Stones - Located beside the beach under a traditional palapa, this restaurant offers unmatched views of Cancun and the ocean. Its unique concept allows guests to cook items to their desire on hot stones. Beverage specialties include sangrias and local cocktails. Open from midday until late evening.

Brisa/Breeze - Located by the main pool. A wide variety of cocktails and snacks are available at this pool bar. Open from mid-morning until early evening.

Nearby Things to Do

This Cancun Westin features two beaches, one extending 400 meters (437 yards) along the Caribbean Sea and providing morning sun, and the other for afternoon sun extending 100 meters (109 yards) along Nichupte Lagoon, a large body of placid water fringed by mangrove forests lying between Cancún Island and the mainland.

Fresh-water swimming options comprise a 14-meter-square (45-ft) main pool and four triangular pools, two for children, arrayed along a 55-meter (180-ft) terrace. On the lagoon side, the resort features a terrace with a 21-by-5.25-meter (70-by-17-ft) pool cascading into a 7.5-by-6-meter (25-by-20-ft) pool; a sundeck; a deck shaded by trees; and five interlocking cool-water spa tubs on the beach.

Although swimming is not permitted in the lagoon, independent operators on the beach offer personal watercraft and parasailing. Other water sports are available at AquaWorld Marina on the lagoon 4 km (2.5 mi) away. Guests have complimentary use of two rooftop artificial-grass tennis courts during the day, with a surcharge for night play.

The recreational activities listed below are available either on site or near The Westin Resort & Spa Cancun; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Sailing nearby 
  • Scuba diving nearby 
  • Water skiing nearby 
  • Windsurfing nearby 
  • Parasailing nearby 
  • Yoga classes/instruction on site 
  • Fitness classes on site 
  • Basketball on site 
  • Pilates classes on site 
  • Playground on site 
  • Surfing/boogie boarding on site 

Spa Services

The Westin Resort & Spa Cancun has a full-service spa featuring beauty services.

  • Hot stone massage 
  • Prenatal massage 
  • Reflexology 
  • Couples treatment rooms 
  • Body wraps 
  • Aromatherapy treatments 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 21

Special check-in instructions:

This property is undergoing renovations from April 17, 2017 - December 31, 2018. Guests should expect a higher level of noise from 6 AM-9 PM. Select guestrooms will be under renovation from April 17 - December 31, 2017. Select dining venues will be under renovation from August 1 - December 31, 2017. The oceanfront pool, pool deck, and beach bar will be under renovation from September 1, 2017 - March 31, 2018 (the lagoon pool will be available). The lobby and lagoon pool will be under renovation from April 17 - August 31, 2017 (oceanfront pool will be available). For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets stay free

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No cribs (infant beds) available

Pets allowed (no fees)

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between MXN 346 and MXN 390 for adults, MXN 176 and MXN 346 for children (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Cancun Westin Resort
  • Westin Cancun
  • Westin Resort Cancun
  • Cancun Westin
  • The Westin Resort Spa Cancun
  • Westin Hotel Cancun
  • Westin Resort & Spa Cancun Hotel Cancun
  • Westin Resort And Spa Cancun

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