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The Westin Resort & Spa, Cancun

4.0 star property

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Photo gallery for The Westin Resort & Spa, Cancun

4 outdoor pools, free cabanas, pool umbrellas
1 bedroom, pillowtop beds, in-room safe, desk
Reception
Exterior
Junior Suite, 1 Bedroom, Non Smoking, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪3 min drive‬
  • El Rey Ruins
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Living area | LED TV

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 3487 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

7.8 out of 10
Good
(11 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

10.0 out of 10
Exceptional
(6 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

9.0 out of 10
Wonderful
(2 reviews)
  • 617 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(56 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

8.2 out of 10
Very good
(11 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

8.8 out of 10
Excellent
(27 reviews)
  • 582 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(52 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Lagoon View

8.4 out of 10
Very good
(75 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(40 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very Good, (1790)
$209 nightly
The price was $405
The price is $257 total
Total with taxes and fees
Emporio Cancun Optional All Inclusive

About the neighborhood

Cancun

With a stay at The Westin Resort & Spa, Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and Delfines Beach. .This beach hotel is 2.8 mi (4.4 km) from El Rey Ruins and 3.9 mi (6.2 km) from Aquaworld.

What's nearby

  • Iberostar Cancun Golf Course - 3 min drive - 1.8 miles
  • El Rey Ruins - 4 min drive - 2.0 miles
  • Delfines Beach - 4 min drive - 2.2 miles
  • Aquaworld - 8 min drive - 4.8 miles
  • La Isla Shopping Mall - 12 min drive - 7.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬1 min walk
  • ‪Sun Palace - ‬7 min walk
  • ‪La Hacienda Restaurant - ‬5 min drive
  • ‪Soluna Bar - ‬5 min drive
  • ‪Taco Arte Restaurant - ‬4 min drive

About this property

The Westin Resort & Spa, Cancun

On beach with 4 outdoor pools, near El Rey Ruins
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Stay in one of 379 guestrooms featuring LED televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, outdoor tennis courts, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Sea & Stones Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a computer station, express check-in, and express check-out. This hotel has 11 meeting rooms available for events. Free self parking is available onsite.
Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1107 out of 2012 reviews
Rating 8 - Good. 491 out of 2012 reviews
Rating 6 - Okay. 217 out of 2012 reviews
Rating 4 - Poor. 89 out of 2012 reviews
Rating 2 - Terrible. 108 out of 2012 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Erika Vanessa, South Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Westin was amazing, property is beautiful and relaxing, breakfast delicious. Also I have to shout out to the restaurant at the beach Celso the manager, Pedro, the host girl and Giovanni. They went above and beyond with service. Everyone was super nice. 😊
Stayed 4 nights in Apr 2025

2/10 Terrible

Maria Ilian

Stayed 2 nights in Apr 2025

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

sumeet, EDMONTON

Stayed 4 nights in Mar 2025

10/10 Excellent

Yvonne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive. It was clean with good vibes
Stayed 4 nights in Mar 2025

4/10 Poor

Salvador

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Disappointing
Stayed 2 nights in Apr 2025

8/10 Good

Umesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 4 nights at The Westin Resort & Spa in Cancun, Mexico and had a great vacation. The resort is all-inclusive and the room and facilities were one of the best. The staff was very friendly and responsive in fulfilling all our requests for food, drinks, and room service. We got an amazing room with an ocean view, where it was calm and peaceful and the beach was easily accessible. The resort has a lot of activities during the day to keep the guests entertained. Overall, we had a very positive experience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back

The hotel staff is super-helpful. We were not happy with our lagoon-view room since the view at the balcony was blocked by trees. The hotel staff immediately showed us another room with ocean view available at early check-in. We did not like that room either. Then the hotel staff asked us to wait until the check-in time to get another room with good view. It came out the room had a very nice ocean view, and the upgrade charge was reasonable. The hotel has lot of amenities, leisure spaces, well-maintained and nice landscape. The breakfast buffet was excellent with lot of choices and delicious food, especially the green juice. We love the beach area outside the building of our room. It's relatively quiet, the umbrellas are well-spaced, and a big swimming pool behind it.
View from our balcony
Stayed 5 nights in Mar 2025

2/10 Terrible

CHINYERE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing combination of beach and resort.
Stayed 1 night in Mar 2025

8/10 Good

Maria

Stayed 5 nights in Mar 2025

4/10 Poor

Iris

Disliked: Staff & service
Staff took personal items from our room. Staff was also rude
Stayed 2 nights in Apr 2025

2/10 Terrible

Priscila

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Marcelle

Liked: Staff & service
Stayed 5 nights in Mar 2025

10/10 Excellent

Alison Dora

Stayed 7 nights in Mar 2025

10/10 Excellent

daniel

Stayed 3 nights in Mar 2025

8/10 Good

Bruce Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and helpful. I arrived before check in and I was using a knee scooter because of a broken leg and when my room weas ready the porter found me by the pool to give me my key and to let me know my bags were in my room. The service was fantastic. The prices in the restaurants were Westin prices and the quality was Westin quality. I would definitely return . It was worth the cost. That part of the Hotel zone is nice and quiet with great sunrises.
Stayed 7 nights in Mar 2025

8/10 Good

Jaemahn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice view but some staffs seems unhelpful.
Stayed 3 nights in Mar 2025

4/10 Poor

Danielle

Liked: Room comfort
Disliked: Property conditions & facilities
The property is nice not luxurious. We were put at the end of a hallway where the renovations weren't even finished yet. Smelled like fresh paint and old carpet. The location is good with the beach so close. But I booked through hotels.com and paid through them and it clearly states on the website no resort fee and free parking. But upon arrival I was charged an extra 98.70USD for resort/tourist fees. Definitely disappointing when the website says different. Had they just charged me upfront it would have still been worth the trip. Cool but but idk if I'd go back it just felt shady
Stayed 1 night in Mar 2025

10/10 Excellent

Linda, Albuquerque

Stayed 3 nights in Feb 2025

8/10 Good

Haley Michelle

Stayed 7 nights in Mar 2025

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely come back. So many pools to chose from, right infront of beach. The staff is so friendly, loved them all. They have all sorts of activities. Pool work out with Ana was fun as well. I would recommend this resort to friends and family. Thank you Westin Resort and Spa for a much needed vacation, you treated us like family!!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Soraya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was bery nice, staff was excellent and accommodating. Highly recommended 👌
Stayed 3 nights in Mar 2025