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Sandos Cancún All Inclusive - Adults Only

4.5 star property

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Caribe Suite | Pillowtop beds, free minibar, in-room safe, desk
3 outdoor pools, pool umbrellas, sun loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Cancun, QROO
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪13 min walk‬
  • Place, La Isla Shopping Mall
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Balcony Deluxe Room

Balcony Deluxe Room | Pillowtop beds, free minibar, in-room safe, desk

Balcony Deluxe Room

8.0 out of 10
Very good
(118 reviews)
  • 450 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | Pillowtop beds, free minibar, in-room safe, desk

Sandos Suite

9.4 out of 10
Exceptional
(8 reviews)
  • 797 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Laguna suite

Laguna suite | Pillowtop beds, free minibar, in-room safe, desk

Laguna suite

9.4 out of 10
Exceptional
(9 reviews)
  • 900 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Caribe Suite

Caribe Suite | Pillowtop beds, free minibar, in-room safe, desk

Caribe Suite

7.0 out of 10
Good
(4 reviews)
  • 1160 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe room

Deluxe room | Pillowtop beds, free minibar, in-room safe, desk

Deluxe room

8.2 out of 10
Very good
(117 reviews)
  • 450 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Cancun

Located in Cancun (Zona Hotelera), Sandos Cancún All Inclusive - Adults Only is within a 5-minute drive of La Isla Shopping Mall and El Rey Ruins. .This all-inclusive property is 3.1 mi (5 km) from Delfines Beach and 3.5 mi (5.6 km) from Cancun Convention Center.

What's nearby

  • Ballenas Beach - 3 min walk - 0.2 miles
  • Aquaworld - 13 min walk - 0.7 miles
  • Kukulcan Plaza Shopping Mall - 15 min walk - 0.8 miles
  • Hotel Zone Beaches - 2 min drive - 0.9 miles
  • La Isla Shopping Mall - 4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Nebbiolo - ‬2 min walk
  • ‪Club 91 Lounge - ‬9 min walk
  • ‪La Madalena - ‬7 min walk
  • ‪JW Marriott Lobby Bar - ‬8 min walk
  • ‪Porfirio's Cancún - ‬8 min walk

About this property

Sandos Cancún All Inclusive - Adults Only

Adults-only beachfront property with 3 outdoor pools
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 213 guestrooms featuring iPod docking stations and Smart televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and a sauna. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy international cuisine at Zango Restaurant, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 6254 square feet (581 square meters) of space consisting of a conference center and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,254 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.
Property Registration Number 005-007-006265/2025

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1043 out of 2198 reviews
Rating 8 - Good. 517 out of 2198 reviews
Rating 6 - Okay. 363 out of 2198 reviews
Rating 4 - Poor. 148 out of 2198 reviews
Rating 2 - Terrible. 127 out of 2198 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent and the staff are very helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Akelia C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing hotel.
Stayed 3 nights in Sep 2025

10/10 Excellent

Wade Allen

Liked: Cleanliness, amenities, property conditions & facilities
I rated this excellent…. It had its downfalls. Areas to improve: Communication between staff…. I reserved at Seasons on my birthday. When I got there they didn’t have me on the list. I went back to the front desk and they also had me down for there. One afternoon I went to La Trop alone where I was the first to be seated. They seated four couples and they all got drinks and appetizers and 20 minutes before I was acknowledged. Nothing like feeling unseen when you are already making the step to go somewhere alone. False advertising…. With their room service I was going to order something since I had an early morning excursion. The menu showed an omelet before 7 am but when I called to order they said their early morning menu was only toast and fruit. That’s okay but don’t put it on the menu if you won’t serve it. Safety… the lifeguard on duty never watched the ocean when guests were in the ocean. I have pics of him facing the opposite direction watching the construction workers. Things liked: 2 staff made a positive impression by remembering my name and always saying hi with a smile: Ingrid, hostess at Zangos, and Sebastian, bar tender. Cleaning staff did amazing cleaning my room. Loved extra things like drinks in room being restocked daily, bed being prepared in early evening, friendly staff always smiling and saying hello, and champagne and cheese cake brought to my room for my birthday. I went to Alberto twice for a massage. He was amazing and professional.
Stayed 8 nights in Sep 2025

10/10 Excellent

Kimberly

Traveled with partner
Liked: Staff & service, property conditions & facilities
Cleanliness was pretty well. Not a very big resort but overall fun for eating and drinking and just being poolside
Stayed 5 nights in Jun 2025

6/10 Okay

William

Traveled with family
Liked: Cleanliness, staff & service
Door wouldn’t shut unless you slammed it. Was construction under are window and solicitor tips while you were eating.
Stayed 5 nights in Sep 2025

2/10 Terrible

yasset

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The buffet was terrible
Stayed 3 nights in Sep 2025

10/10 Excellent

Ines

Stayed 6 nights in Sep 2025

8/10 Good

Hasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good I would revisit
Stayed 3 nights in Aug 2025

8/10 Good

Charon

Stayed 5 nights in Sep 2025

10/10 Excellent

Anna, canyon country

Liked: Cleanliness
Stayed 5 nights in Sep 2025

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their response time is very quick. I appreciate ALL the staff, from the restaurants (lizbeth, enrique, ivan, abril), to the Spa (teresa, monse, abraham, mily), martin who welcomed us at the door, the ones who made sure our room was always clean, those who served us drinks at the pool! There are so many amazing staff members that made sure we were taken care of, some I’m forgetting their names, but I appreciate you all! I would also like to thank the lady who sold us the Chichen Itza tour package. That was my favourite day in Cancun! I love the Mayan culture and i learnt soo much that day. I could write a whole chapter on my beautiful experience, so thank you Sandos!
Stayed 4 nights in Sep 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 6 nights in Sep 2025

8/10 Good

Clint

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller than other resorts.
Stayed 5 nights in Sep 2025

10/10 Excellent

Yanethzy Alexandra Duran

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it
Stayed 4 nights in Aug 2025

10/10 Excellent

Philippe, Garden Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great restaurants on site with many dining options. great room amenities.
Stayed 4 nights in Aug 2025

4/10 Poor

ronisha

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I sent a complaint to this property, as we left early and no one followed up with me. The property was nice, customer service horrible!
Stayed 4 nights in Jun 2025

10/10 Excellent

joanna carina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Giselle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with extra friendly anf pleasant staff. Would not exactly rate it luxury as I've traveled a lot but it's definitely what we needed. Athe entertainment was exciting and it was the oerfect mix of adult friendly entertainment, jazz, kareoke, poolside parties and relaxation. I almost didnt book it because of some of the reviews but it was absolutely perfect for a wrekend getaway for hubby and I! We stayed in beautiful suite with beautiful views and received many perks! The food was fresh and delightful! Well done!
Stayed 4 nights in Aug 2025

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and friendly atmosphere the beachfront view wonderful
Stayed 5 nights in Aug 2025

10/10 Excellent

BAVANPREET KAUR BAVANPREET

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room, beach, dining and the staff were amazing.
Stayed 3 nights in Aug 2025

10/10 Excellent

Hindarin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was amazing, especially served by Enrique. He's the best front desk Sandos hired. He was eager to help us with any question.
Stayed 7 nights in Aug 2025

10/10 Excellent

Yolanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandos Cancun was clean. Staff was friendly and everything was easy to get to. The Restaurants were really good. This was our 3rd time at this property. We will be back.
Stayed 5 nights in Aug 2025

6/10 Okay

Iulian

Traveled with family
Disliked: Amenities, property conditions & facilities
All together ok, but they are very very cheap on food options. You can tell they are trying to keep the food cost down. I mean we were by the ocean and they’ve served tilapia on the buffet, that’s all they had, sporadically some salmon. Also, beef I’ve only seen it maybe two times on the buffet. Mostly pork and chicken. Hot water was no available around 7:00 pm till about 8:00 pm, I guess over use, so we had to wait before taking a shower. Resort is in need of a big renovation, as everything is very outdated. There’s also a lot of seaweed in the water, but that is not their fault. They had a couple guys trying to clean up the shore everyday. Not that many activities on the property either, and the a la carte restaurants, they are just ok. Staff is friendly in general and they do try to make you feel welcomed there, so we’ve tipped them every time. All together not a bad experience but I’m sure there’s better choices for the money. We’ll definitely coming back to Cancun but at different resort.
Stayed 6 nights in Aug 2025