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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

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Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
Creator video
Sian Kaan Master Suite | Free minibar, in-room safe, blackout drapes, iron/ironing board
Lobby
20 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.2 out of 10
Good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
$418
$341 nightly
$418 total
Total with taxes and fees
Jan 20 - Jan 21

Explore the area

View in a map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Oasis Arena
    ‪1 min walk‬
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Pyramid Ocean Front Room

Shower, hair dryer, bathrobes

Pyramid Ocean Front Room

  • Sleeps 2

View all photos for Pyramid Ocean View King Room

Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Ocean View King Room

  • Sleeps 2

View all photos for Pyramid Sunset View King Room

Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Sunset View King Room

  • Sleeps 2

View all photos for Pyramid Standard

Pyramid Standard | Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Standard

7.0 out of 10
Good
(43 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

Pyramid Ocean Front | Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Ocean Front

7.0 out of 10
Good
(32 reviews)
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Pyramid Master

Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite Pyramid Master

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Pyramid Junior

Suite Pyramid Junior | Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite Pyramid Junior

7.6 out of 10
Good
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Free minibar, in-room safe, blackout drapes, iron/ironing board

Sian Kaan Master Suite

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Beach Front

Sian Kaan Beach Front | Free minibar, in-room safe, blackout drapes, iron/ironing board

Sian Kaan Beach Front

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Pyramid Junior Suite

Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Junior Suite

  • Sleeps 2

View all photos for Pyramid Standard Room

Shower, hair dryer, bathrobes

Pyramid Standard Room

  • Sleeps 3

Pyramid Master Suite

  • Sleeps 2

Sian Kaan Beach Front

  • Sleeps 2

Sian Kaan Master Suite

  • Sleeps 2

Similar properties

Exterior
The Grand Oasis Cancun - All Inclusive
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
3.0 out of 5, 1,739 reviews
$290 nightly
The price is $356
Jan 26 - Jan 27
Total with taxes and fees
The Grand Oasis Cancun - All Inclusive

About the neighborhood

Cancun

With a stay at The Pyramid Cancun By Oasis - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Iberostar Cancun Golf Course. .This all-inclusive property is 2.5 mi (4.1 km) from Delfines Beach and 12.9 mi (20.8 km) from Moon Palace Golf Club.

What's nearby

  • Oasis Arena - 1 min walk - 0.0 miles
  • Maya Museum of Cancun - 9 min walk - 0.5 miles
  • Aquaworld - 10 min walk - 0.5 miles
  • Iberostar Cancun Golf Course - 13 min walk - 0.7 miles
  • Delfines Beach - 3 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Tatish Restaurant - ‬4 min walk
  • ‪Bahia Rodizzio - ‬9 min walk
  • ‪Coyote Loco - ‬3 min walk
  • ‪Piña Colada - ‬10 min walk
  • ‪La Placita - ‬2 min walk

About this property

The Pyramid Cancun By Oasis - All Inclusive

Family fun on the beach, with outdoor pool, near Iberostar Cancun Golf Course
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, bathrobes, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

Make yourself at home in one of the 320 guestrooms featuring iPod docking stations and free minibar items. 50-inch flat-screen televisions can provide entertainment. Bathrooms feature showers, hair dryers, and bathrobes. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer an outdoor pool or an outdoor tennis court. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Benazuza Adults Only, one of the property's 20 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. When you are in need of a refreshing drink, visit the poolside bar or one of 15 bars/lounges, or 2 beach bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 6458 square feet (600 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Benazuza Adults Only - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Market Place and Bites - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The White Box Gastrobar - This bistro specializes in international cuisine and serves lunch only. Open daily.
TunKul Food Hall - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Careyes Adults Only - This fine-dining restaurant specializes in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 15 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafes
  • 20 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square feet of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,458 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Shower

Entertainment

  • 50-inch flat-screen TV with cable/satellite channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.80 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Free WiFi in public areas has a 4-device limit
Guests under 2 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 614 out of 1619 reviews
Rating 8 - Good. 337 out of 1619 reviews
Rating 6 - Okay. 261 out of 1619 reviews
Rating 4 - Poor. 167 out of 1619 reviews
Rating 2 - Terrible. 240 out of 1619 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ramy

Stayed 5 nights in Oct 2025

10/10 Excellent

Baldemar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful and great
Stayed 5 nights in Oct 2025

6/10 Okay

Elia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not family friendly, my kids ages 9&12 where not allowed to play any games (volleyball, connect 4 etc). People smoking everywhere, cigarette butts every where. Our room had a leak on the ceiling when it rained. There are only a few chairs/loungers on the beach. Will not be going back.
Stayed 6 nights in Oct 2025

4/10 Poor

Anthony Roberto

Traveled with group
Disliked: Staff & service
Plenty to say!!! For starters, You get hounded just like at the airport with people trying to book you for an upgrade(similar to timeshare). Food from restaurants can’t be taken back to room because they don’t have to go paper plates and they won’t let you take the plates they have in the restaurant. Room service is $15. We asked for room to be filled with water 3 times and was never brought. We had to go get it ourselves. They say there’s a full service bar in the room. Only water,coke,and beer. Good luck refilling them. No hard alcohol like other hotels. The hotel is a maze after a few days we got used to the layout. I know there’s more I want to say but I’ll leave it with this. This hotel is about 6.5/7 star.
Stayed 5 nights in Oct 2025

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best option ever
Stayed 8 nights in Oct 2025

10/10 Excellent

Viral

Liked: Cleanliness, staff & service, property conditions & facilities
The food is awesome. Service is perfect.
Stayed 5 nights in Oct 2025

10/10 Excellent

Saeid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean room and area and delicious foods
Stayed 7 nights in Oct 2025

6/10 Okay

Sean Paul

Stayed 4 nights in Oct 2025

10/10 Excellent

Kdaing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 7 nights in Oct 2025

2/10 Terrible

Bushra

Disliked: Cleanliness, staff & service, property conditions & facilities
Was very unclean bed sheets were not changed. Bugs in the room.
Stayed 4 nights in Oct 2025

6/10 Okay

Nichole Renee

Traveled with partner
Liked: Cleanliness, amenities
Nice property
Stayed 3 nights in Sep 2025

8/10 Good

Kai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall solid recommendation for the pricing
Stayed 4 nights in Oct 2025

2/10 Terrible

Leticia

Disliked: Cleanliness, staff & service, property conditions & facilities
Place is very dirty and they didn't change the bed sheets the whole time we were there. They don't clean the room or change the towels. They don't have enough food or it was very old or dried. We asked for help from the reception área and they had us do their job. I would not recomend yoir hotel to any of my family or friends,,ever.
Stayed 3 nights in Oct 2025

10/10 Excellent

salysha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing time here. Will recommend this place to all of my family and friends. The restaurants were great and the pyramid and sian kaan options were top tier.
Stayed 5 nights in Oct 2025

10/10 Excellent

Hal

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the experience and the staff served us well. It took some time to figure out the show-program schedule. The food was excellent except the steak in the steakhouse was very tough. I would not recommend that restaurant. All of the others were good, especially the Italian restaurant. My wife fell and scrapped her elbow. The staff was very responsive to provide first aide.
Stayed 7 nights in Sep 2025

8/10 Good

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
2
Stayed 4 nights in Aug 2025

10/10 Excellent

Alexia

Stayed 3 nights in Jul 2025

6/10 Okay

Geraldine

Traveled with group
Poor customer service from some staff. Limiting dinning and as well as food.
Stayed 5 nights in Oct 2025

2/10 Terrible

Allen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely do not stay here — health and service concerns, especially for families and pregnant guests. We stayed at this hotel from Saturday to Friday, and I can confidently say this was one of the worst experiences I’ve ever had at any property. I would strongly advise anyone — especially families, young couples, or expectant mothers — to stay far away. From the moment we checked in, the service was dismissive and unwelcoming. It was immediately clear that if you look young or don’t “fit the profile” of their ideal guest, you’re treated as if your presence is an inconvenience. Requests were ignored, questions were met with attitude, and basic hospitality was nonexistent. The situation became even more unacceptable when we noticed an overwhelming musty odor in the room. It wasn’t just unpleasant — it was concerning. We soon discovered mold growing on the towel racks, which had also transferred that foul, moldy smell onto the towels themselves. Imagine trying to dry off with something that smells like it’s been rotting in a damp basement. It's not just gross — it's a serious health hazard, especially for those with allergies, respiratory issues, or in our case, a pregnant guest. Speaking of which, the treatment of my pregnant wife was especially upsetting. On multiple occasions, we requested water or a basic drink service, and we were blatantly ignored — while staff tended to other tables around us. It was dehumanizing to see her sit there, visibly pregnant,
Stayed 6 nights in Oct 2025

8/10 Good

Shaun

Traveled with family
Liked: Cleanliness, staff & service, amenities
While I feel some things need updating over a nice place to stay, the food was okay we found the specialty restaurant were better than the Buffets
Stayed 4 nights in Oct 2025

10/10 Excellent

bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Wonderful staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Aug 2025

6/10 Okay

Raquel M

Traveled with family and small children, Traveled with partner
Disliked: Staff & service, property conditions & facilities
********I went for a wedding, MY WEDDING. I liked the atmosphere and entertainment but I did not like how we were not able to properly dine not one night because it was impossible to set a reservation with more than 2 guests. I did not like that my whole wedding day was ruined because we did not go for plan B because they only gave us until 11 am that day to choose, even though at that time it was sunny and Didn’t appear that we were going to get a tropical storm! I was upset that the hotel could not figure out where to place us and we were all out in the rain with thunder and lightning (because it was an outside wedding) . They finally gave us a meeting room and did not refund anything that wasn’t used because of the storm including DJ for the first few hours , lit up dance floor and they did not extend our time for atleast another hour due to the inconvenience, they cut us off right at the time they gave us with Dj basically playing for one hour! They refused to refund us and actually tried to make us pay for a chair that broken because of the rain. So they couldn’t refund us but want us to refund a chair that was already probably damaged prior to even getting to us ! I am very dissatisfied with hotel and will never be staying there again! It is beautiful when you go in due to vines and greenery but DEFINITELY NOT WORTH IT! They also give you a hard time with certain wrist bands $$ . We are frequent Cancun visitors but this is one is definitely out of our hotel picks now!
Stayed 3 nights in Oct 2025

2/10 Terrible

Yazan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
😒
Stayed 3 nights in Oct 2025

2/10 Terrible

sharlette

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

VERY Bad Sian Ka'an Master Suite experience

The first night, the ocean was NOT visible; it was a view of a roof and a distant lagoon. We didn't have a spa/jacuzzi on balcony as we paid for. We were only there for 2 nights for a special anniversary celebration. I wanted my partner to experience the Sian Kaan Master suite to it's fullest. But it didn't work as a first impression. The HVAC had a really bad leak in our bedroom so we had towels all over the floor which saturated the beautiful rose petals I thew down that led to the bed. There was no jacuzzi on the balcony and it was a very small balcony. Lastly our tub did NOT drain so we showered with our feet/ankles remaining in the dirty water that would not drain away. Lastly, there was a male urinal in one bathroom that reeked of urine and I gagged every time I went to that restroom. So I had to resort to using the one in the living room at all times. :( Also, ALL the Si'an Kaan inclusive restraurants were booked and we didn't get the ANY of the ones that we wanted to experience until the last night, they booked us for Careyes, but we were no longer in the positive energy after the aweful first night stay. They finally exchanged our room and we were able to experience what we booked for only 5hrs of daylight. VERY sad.
Stayed 2 nights in Oct 2025