Moon Palace The Grand Cancun - All-inclusive

5.0 star property

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Room options

View all photos for Grand Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

8.6 out of 10
Excellent
(101 reviews)
  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

  • 850 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Presidential Suite

Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

  • 2497 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 1658 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • 829 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 1625 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view
Moon Palace Cancun - All-Inclusive
  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very Good, 2,976 reviews
$357 nightly
The price is $436
Dec 14 - Dec 15
Total with taxes and fees
Moon Palace Cancun - All-Inclusive

About the neighborhood

Cancun

With a stay at Moon Palace The Grand Cancun - All-inclusive in Cancun, you'll be within a 5-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This all-inclusive property is 11.8 mi (19.1 km) from Delfines Beach and 15.5 mi (24.9 km) from La Isla Shopping Mall.

What's nearby

  • Arrecife de Puerto Morelos National Park - 8 min walk - 0.5 miles
  • Moon Palace Golf Club - 3 min drive - 1.6 miles
  • Riviera Cancun Golf Resort - 9 min drive - 2.7 miles
  • Delfines Beach - 24 min drive - 10.7 miles
  • La Isla Shopping Mall - 32 min drive - 15.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • Grand Lobby Bar
  • ‪Lobby Bar - ‬19 min walk
  • ‪Boulangerie - ‬10 min walk
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools
Moon Palace The Grand Cancun - All-inclusive offers 1304 accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Treat yourself to a stay in one of the 1304 guestrooms, featuring indoor private hot tubs and Smart televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and desks, as well as phones with free international calls.
Pamper yourself with onsite massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at JC Steakhouse, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 9 bars/lounges, or 5 swim-up bars. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 32630 square feet (3031 square meters) of space consisting of conference space and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
JC Steakhouse - This steakhouse serves dinner only. Reservations are required.
Tavola - This family restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia - This diner specializes in Mexican cuisine and serves dinner only. Open daily.
Habibi - Lebanese Cuisine - This family restaurant serves breakfast, lunch, and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-001007/2025

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1126 out of 1835 reviews
Rating 8 - Good. 332 out of 1835 reviews
Rating 6 - Okay. 180 out of 1835 reviews
Rating 4 - Poor. 85 out of 1835 reviews
Rating 2 - Terrible. 112 out of 1835 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Manmeet Singh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Karthic

Traveled with family
Liked: Cleanliness
Property is aging and distance between the rooms and the lobby area where all the restaurants are located can be 3/4 of a mile( depending on your building). This would mean you are able to hail golf carts quickly or order room service. The wait times on room service can be 45mims to an hour and transportation is an about 10 min wait.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kebron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how friendly the staff were. They made us feel very welcome and helped us with any thing we needed. We also really enjoyed the food. Many all inclusive hotels don’t have great dining options but this place did! Would definitely come back!
Stayed 5 nights in Sep 2025

6/10 Okay

Magdelyn Elena, union city

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of dinning options. Family friendly had a great time but needs more night entertainment. I travel to other counties to explore culture. This resort lack nightly cultural entertainment
Stayed 5 nights in Sep 2025

4/10 Poor

Eleonora

Stayed 5 nights in Aug 2025

2/10 Terrible

Grace

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The all-inclusive hotel is OK, but we do not feel it is worth it.
Stayed 4 nights in Aug 2025

6/10 Okay

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Islam

Stayed 3 nights in Sep 2025

6/10 Okay

Winnie

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic 5 day experience. The place is amazing, the service is outstanding, the food is unforgetable, the entertaiment continued day and night. Beautiful arae, pools, bars and restaurants. The food begining with the Buffet all the way to the top quality Gourment restaurants surprised us each and every time. I woild Recomend JADE restaurant with amazing asian cuisene and ask for Jesus, our waiter friendly, knowlegable, big smiles making our experience amazing. Also, Casa Mia Mexican cuisine with wonderful traditional out of this world taste. Lookfor the man with the Margarita cart, he makes the best Margaritas in the whole complex, with love and care individually. Oh. try to go when the Mariachis play for that extra treat! All other food places and restaurants are great. Thank you Expedia, for the special welcome and the Expedia Consierge to greet us as a VIP member.
Stayed 5 nights in Aug 2025

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

4/10 Poor

Yang

Traveled with family
Disliked: Staff & service, property conditions & facilities
Staff service not good, and some are not friendly
Stayed 7 nights in Aug 2025

6/10 Okay

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and staff was attentive and polite. I didn’t like some of the restaurant services and some of the food was disappointing. The convenience store prices were overpriced.
Stayed 5 nights in Sep 2025

10/10 Excellent

christopher

Stayed 5 nights in Aug 2025

8/10 Good

ankit

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good kid friendly
Stayed 2 nights in Aug 2025

10/10 Excellent

Christopher v, Paradise

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Expedia for an amazing vacation. You made our trip with the surprise upgrade, we loved it!!!
Stayed 1 night in Sep 2025

8/10 Good

Miguel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some TLC in some areas
Stayed 5 nights in Aug 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons passé de superbes vacances dans cet hôtel à Cancun ! 🌴☀️ Ce qu’on a adoré : • L’emplacement idéal, à seulement quelques minutes de l’aéroport. • L’hôtel est magnifique et offre une vraie ambiance de luxe. • Un grand choix de restaurants avec beaucoup de variété, on ne s’ennuie jamais côté gastronomie. • Les activités aquatiques sont nombreuses et amusantes, parfaites pour petits et grands. • L’ambiance familiale rend le séjour très agréable. • Le personnel est vraiment attentionné, toujours souriant et prêt à aider, ce qui fait toute la différence. 5⭐️ Petit bémol : • L’hôtel est immense, donc on doit souvent prendre les voiturettes de golf pour se déplacer (elles passent heureusement très régulièrement). • Notre ascenseur était en panne quelques jours, ce qui n’était pas très pratique avec une poussette. Malgré ces petits détails, nous avons eu un séjour formidable et nous garderons de très beaux souvenirs. Je recommande sans hésiter pour des vacances en famille à Cancun !
Stayed 6 nights in Aug 2025

10/10 Excellent

Yogesh

Stayed 3 nights in Aug 2025

6/10 Okay

Connie

Traveled with family and small children, Traveled with group
Liked: Staff & service
Disliked: Cleanliness
The rooms were a bit dated. When we checked in, the elevators didn’t work and none of the amenities we had requested in advance were in the room, so we had to switch buildings. They were able to upgrade us due to Expedia. The restaurants and food was good, but a few of us ended up catching the stomach bug afterwards. Don’t think we’ll be coming back here.
Stayed 4 nights in Aug 2025

10/10 Excellent

Trena

Stayed 3 nights in Aug 2025

6/10 Okay

Padmnabh

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Aug 2025

10/10 Excellent

OREN, BROOKLYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely wonderful experience from start to finish. The resort is beautiful, very well-maintained, and offers everything you need for a relaxing stay. The rooms are comfortable and spotless, the food is excellent with plenty of variety, and the staff is attentive and professional. The atmosphere is calm and welcoming, making it easy to unwind and enjoy every moment. Highly recommend this resort for anyone looking for comfort, quality, and great service.
Stayed 7 nights in Aug 2025

8/10 Good

Shuyi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
水太臭了
Stayed 4 nights in Aug 2025

10/10 Excellent

Briah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025