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CheapTickets Verified Reviews
Excellent!
4.4 of 5 guest rating
Room type Options Nightly price Book
Grand Room Garden View
828 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Other room types
Family Room, 2 Bedrooms
958 square feet
1 King Bed and 2 Double Beds
(Extra beds available: Crib)
Room sleeps 6 guests
(up to 5 children)
Select dates to see price
Grand Room Resort View
828 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Family Room, 2 Bedrooms PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE
958 square feet
1 King Bed and 2 Double Beds
(Extra beds available: Crib)
Room sleeps 6 guests
(up to 5 children)
Select dates to see price
Grand Swim Up Suite
850 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Grand Room Garden View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE
828 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Presidential Suite, 2 Bedrooms
2459 square feet
1 King Bed and 2 Double Beds
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 4 children)
Select dates to see price

Get an overview of this hotel
Upscale property on the beach, with 7 outdoor swimming pools

Popular property highlights

Free valet parking
Free WiFi
Business center
Laundry facilities
Babysitting or childcare (surcharge)

When you stay at The Grand at Moon Palace - All Inclusive in Cancun, you'll be on the beach and 6 minutes by foot from Costa Occidental de Isla Mujeres National Park. This 5-star property is 12.2 mi (19.6 km) from Delfines Beach and 8 mi (12.8 km) from Ventura Park Cancun.

Make yourself at home in one of the 1316 air-conditioned rooms featuring MP3 docking stations and Smart televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Practice your swing on the golf course or dip into one of the 7 outdoor swimming pools. Additional features at this Art Deco property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the poolside bar or one of 6 bars/lounges, or 4 swim-up bars.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has facilities measuring 32630 square feet (3031 square meters), including conference space. Free valet parking is available onsite.

Languages Spoken

  • English

Show all languages

The Grand at Moon Palace - All Inclusive

Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 77500

Hotel Amenities

All-Inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Not included

  • Airport transfers

  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included

Hotel Amenities

The Grand at Moon Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Grand at Moon Palace - All Inclusive features a golf course, a complimentary water park, and 7 outdoor swimming pools. Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 swim-up bars and 6 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a business center. Event facilities measuring 32630 square feet (3031 square meters) include conference space. This Art Deco property also offers a children's pool, a nightclub, and a fitness center. Onsite self parking and valet parking are complimentary.

The Grand at Moon Palace - All Inclusive has designated areas for smoking.

  • Lazy river
  • Waterslide
  • Number of outdoor pools - 7
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Porter/bellhop
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Computer station
  • Conference space size (meters) - 3031
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Snack bar/deli
  • Designated smoking areas
  • Shopping on site
  • Outdoor tennis court
  • Pool umbrellas
  • Total number of rooms - 1316
  • Number of floors - 3
  • Golf course on site
  • Coffee/tea in common areas
  • Designated smoking areas (fines apply)
  • Number of bars/lounges - 6
  • Number of swim-up bars - 4
  • Free water park access
  • Conference space
  • Tours/ticket assistance
  • Meeting rooms
  • Year Built - 2017
  • Coffee shop or café
  • Free WiFi
  • Pool sun loungers
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Nightclub
  • Supervised childcare/activities (free)
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Number of restaurants - 10
  • Conference space size (feet) - 32630
  • Ballroom
  • Banquet hall
  • Reception hall
  • Laundry facilities
  • Wedding services
  • Garden

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 7
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking

Room Amenities

The Grand at Moon Palace - All Inclusive offers 1316 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Furnished balcony
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Turndown service
  • Free bottled water
  • Free local calls
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Smart TV
  • Free long-distance calls
  • Number of bathrooms - 1
  • Free international calls
  • Jetted bathtub
  • In-room safe (laptop compatible)
  • Free cribs/infant beds
  • Cable TV service
  • Room service (24 hours)
  • Premium TV channels
  • Free WiFi
  • Designer toiletries
  • Desk
  • Premium bedding
  • Slippers
  • MP3 docking station
  • Separate bathtub and shower
  • Minibar (stocked, free items)

Where to Eat

The Grand at Moon Palace - All Inclusive has 10 restaurants on site.

24-hour room service is available.

Nearby Things to Do

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Scuba diving on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer

Contactless check-out is available

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Debit cards not accepted

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

No gap period between guest stays

Hotel Names

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We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • EarthCheck
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