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The Grand at Moon Palace - All Inclusive

Star Rating
5 out of 5
Photo gallery

Reviews

4.4 / 5Excellent
444 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • All inclusive

Map

What's nearby

  • Popular Location
    Moon Palace Golf Club
    19 min walk
  • Popular Location
    Ventura Park Cancun
    16 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    16 min drive
  • Popular Location
    Riviera Cancun Golf Resort
    19 min drive

Choose dates to view prices

Book online or call:

1-844-709-7928
  • Grand Room, Jetted Tub, Resort View

    Room Amenities

    • Resort view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Grand Room, Jetted Tub, Garden View

    Room Amenities

    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Family Room, 2 Bedrooms

    Room Amenities

    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More details

About this area

Cancun

The Grand at Moon Palace - All Inclusive is located on the beach and in an area with good shopping. El Rey Ruins and Parish of the Risen Christ are local landmarks, and some of the area's activities can be experienced at Cancun Country Club and Puerto Morelos Reef. Traveling with kids? Consider Aquaworld, or check out an event or a game at Andres Quintana Roo Stadium. Our guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Popular Location
    Moon Palace Golf Club - 19 min walk
  • Popular Location
    Ventura Park Cancun - 16 min drive
  • Popular Location
    Riviera Cancun Golf Resort - 19 min drive
  • Popular Location
    Delfines Beach - 22 min drive
  • Popular Location
    El Rey Ruins - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

About this property

The Grand at Moon Palace - All Inclusive

Upscale hotel on the beach, with 7 outdoor swimming pools
Spend the day relaxing at the beach or practicing your swing at The Grand at Moon Palace - All Inclusive's golf course. Then enjoy a meal at one of the hotel's 10 restaurants. All 1316 rooms boast jetted tubs and offer free WiFi and free minibar items. Furnished balconies and MP3 docks are standard, as are Smart TVs with cable channels.
The Grand at Moon Palace - All Inclusive offers 1316 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.
This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
The Grand at Moon Palace - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
The Grand at Moon Palace - All Inclusive features a golf course, a complimentary water park, and 7 outdoor swimming pools. Dining is available at one of the hotel's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 4 swim-up bars and 6 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.
A business center is on site at this 5-star property. Event facilities measuring 32630 square feet (3031 square meters) include conference space. This Art Deco hotel also offers a children's pool, a nightclub, and a fitness center. Onsite self parking and valet parking are complimentary.
The Grand at Moon Palace - All Inclusive has designated areas for smoking.
Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

Property payment types

Mastercard
American Express
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Property is also known as

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free valet parking

Food and drink

  • 10 restaurants and 1 coffee shop/café
  • 4 swim-up bars, 6 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 27 holes of golf
  • 7 outdoor pools
  • Children's pool
  • Fitness center
  • Free water park access
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Scuba diving
  • Shopping
  • Spa services

Family friendly

  • 7 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare/activities
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference space (32630 square feet)

Outdoors

  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower

Entertainment

  • 42-inch Smart TV
  • Cable channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service
4.4

Excellent

5 - Excellent
285
4 - Good
89
3 - Okay
34
2 - Mediocre
17
1 - Poor
19
4.6
Cleanliness
4.5
Service and Staff
4.7
Amenities
4.5
Property condition

3/5

Check in was slow, i had requested a room on the ground floor and near lobby. At first they said they couldn’t accommodate, went back an hour later they gave us a closer room and then later again were able to find us something better. Why not be able to accommodate right off the bat. I was very disappointed in the quality of food. I was violently sick at the JC steakhouse, the calamari was not fresh. The nightly entertainment was great

Stayed 7 nights in Aug 2019

5/5 Excellent

Family vacation with kids

Just amazing all inclusive resort. I stayed at many other resorts and undoubtedly this is the best. If you have kids, want activities during your stay, like to have multiple options with restaurants Moon Palace the Grand is the place to go for. We got a free upgrade with our room which is was private suite with two rooms with a ocean front view. They have multiple pools with organized sports in each pool. Food quality is better than any 5 star restaurant. We stayed for 5 days and we never had any reason to get bored or leave the resort for other entertainment.

Stayed 4 nights in Aug 2019

5/5 Excellent

Stayed 7 nights in Jul 2019

3/5

Stayed 6 nights in Jul 2019

5/5 Excellent

Excellent in every aspect, food, service, cleanness, entertainment. Shuttle cart does not go to main entrance of the hotel. Long wait for shuttle cart sometimes.

Stayed 6 nights in Jul 2019

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