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Hard Rock Hotel Cancun - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Creator video - submitted by Livin Mivida Travels
Table tennis
Outdoor pool, pool umbrellas, sun loungers
Rock Royalty Ocean View King | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
$448
$366 nightly
$448 total
Total with taxes and fees
May 4 - May 5

Explore the area

View in a map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪6 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • Ocean view
  • 1066 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Diamond)

Premium bedding, down comforters, free minibar, in-room safe

Room, 1 King Bed, Ocean View (Diamond)

8.8 out of 10
Excellent
(20 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

Premium bedding, down comforters, free minibar, in-room safe

Suite, 1 Bedroom (Rock)

  • Ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Rock Royalty Ocean View King

Rock Royalty Ocean View King | Premium bedding, down comforters, free minibar, in-room safe

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

8.4 out of 10
Very good
(19 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

Deluxe Lagoon view king | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view king

8.4 out of 10
Very good
(31 reviews)
  • Lagoon view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View Double

8.6 out of 10
Excellent
(36 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Lagoon view double

Deluxe Lagoon view double | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view double

8.2 out of 10
Very good
(20 reviews)
  • Lagoon view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(22 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • Ocean view
  • 861 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 861 sq ft
  • Sleeps 6
  • 4 Double Beds

View all photos for Classic Room, Accessible, Lagoon View

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, Accessible, Lagoon View

  • Lagoon view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • Lagoon view
  • 861 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 850 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

  • Ocean view
  • 850 sq ft
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Double Room, Lagoon View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room, Lagoon View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • Lagoon view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Ocean View (Classic)

Deluxe Double Room, Ocean View (Classic) | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room (Classic)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed (Classic)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View (Diamond)

Classic Room, 1 King Bed, Ocean View (Diamond) | Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 1 King Bed, Ocean View (Diamond)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

Located in Cancun (Zona Hotelera), Hard Rock Hotel Cancun - All Inclusive is within a 5-minute drive of Aquaworld and Iberostar Cancun Golf Course. .This all-inclusive property is 2.2 mi (3.6 km) from La Isla Shopping Mall and 2.5 mi (4.1 km) from El Rey Ruins.

What's nearby

  • Ballenas Beach - 6 min walk - 0.4 miles
  • Aquaworld - 11 min walk - 0.6 miles
  • Kukulcan Plaza Shopping Mall - 3 min drive - 0.9 miles
  • Oasis Arena - 3 min drive - 1.1 miles
  • Iberostar Cancun Golf Course - 5 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Nebbiolo - ‬5 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬6 min walk
  • Cafetto
  • ‪The Great Room - ‬9 min walk
  • ‪Casa Madre - ‬9 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. This Cancun property provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Treat yourself to a stay in one of the 600 guestrooms, featuring indoor private hot tubs. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a waterslide. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy pizza at Pizzeto, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has 16404 square feet (1524 square meters) of space consisting of a conference center and 14 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference center (16,404 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from August 3 2026 to December 15 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
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Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 842 out of 1594 reviews
Rating 8 - Good. 287 out of 1594 reviews
Rating 6 - Okay. 203 out of 1594 reviews
Rating 4 - Poor. 109 out of 1594 reviews
Rating 2 - Terrible. 153 out of 1594 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Makayla

Stayed 4 nights in Jan 2026

10/10 Excellent

Anand Anmol

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 4 nights in Oct 2025

2/10 Terrible

Norm

Traveled with family
We were part of a wedding party and booked many rooms. We spent a lot of money while we there. We needed to cancel one night of one of out rooms and The Hard Rock refused to refund or adjust. Will jot being staying at their properties anymore. Could add a few more things that could be improved at the resort, but we will leave it with this. Disappointed.
Stayed 4 nights in Jan 2026

10/10 Excellent

Yolanda

Stayed 2 nights in Jan 2026

10/10 Excellent

ADRIAN, CDAD DE BUENOS AIRES

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 5 nights in Jan 2026

10/10 Excellent

Eusebiu G

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really great family vacation at this hotel. The staff was super friendly and made us feel at home. Our room was always spotless, and we especially want to thank Michael at the Asian restaurant for making my birthday special, and Patricia, the vacation planner, for being so helpful. Overall, it was a lovely experience and we’d happily come back!
Stayed 6 nights in Jan 2026

8/10 Good

Marvin Wilfredo

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
hospitality. great staff
Stayed 4 nights in Jan 2026

8/10 Good

Kristofer

Stayed 2 nights in Jan 2026

10/10 Excellent

Paola

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

10/10 Excellent

Nikolas

Traveled with family
Liked: Cleanliness, staff & service, amenities
Muy buen servicio por parte del personal, amables y atentos ademas recalco la limpueza que se maneja en todas las areas del hotel y la comida es deliciosa.
Stayed 6 nights in Jan 2026

10/10 Excellent

Truc

Liked: Cleanliness, amenities, property conditions & facilities
I had the best time of my life here at hard rock from the entire staff to the room. The experience was amazing. It was our first time there, and we will definitely will be coming back.
Stayed 2 nights in Jan 2026

10/10 Excellent

Carl

Stayed 4 nights in Jan 2026

10/10 Excellent

Elizabeth Karen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing room staff were all friendly and super helpful. Food was also very delicious.
Stayed 6 nights in Dec 2025

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good service. Hotel not as luxurious as in the past. Good pool. Great beach in front of the hotel.
Stayed 4 nights in Dec 2025

10/10 Excellent

JANICE

Stayed 4 nights in Jan 2026

10/10 Excellent

NOEL

Stayed 2 nights in Jan 2026

10/10 Excellent

Edward, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Great room, great staff, great service, great food, great pool, great beach, great vibes.
Stayed 7 nights in Dec 2025

8/10 Good

Kathleen

Stayed 5 nights in Dec 2025

6/10 Okay

Nadine

Stayed 3 nights in Jan 2026

10/10 Excellent

Brent Alan

Stayed 4 nights in Jan 2026

2/10 Terrible

David, Toronto

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a scam - fraudulent advertising for their so called 2 bedroom family suite - which all the employees call a suite at the hotel, including multiple managers. Its 2 basic connecting hotel rooms?? Never stay here. The service is poor, the rooms and water smell, the food is average. I want a refund BC Expedia is partially to blame for the false advertising as well.
Stayed 5 nights in Dec 2025

10/10 Excellent

Humberto

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
All good with check in
Stayed 1 night in Jan 2026

10/10 Excellent

Leslee

Stayed 6 nights in Dec 2025

10/10 Excellent

Jonathan

Stayed 4 nights in Dec 2025

8/10 Good

Hari MK

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was moist and wet. Compare to Puntacana not many activities in the hotel. Theater performancea were good
Stayed 5 nights in Dec 2025