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Enigmatic Boutique Hotel

Property class: 4

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Photo gallery for Enigmatic Boutique Hotel

A pool with a waterfall, surrounded by tropical plants and a wooden deck.
A tropical garden with wicker furniture, a gravel path, and hanging baskets.
A modern residential building with multiple white structures, a central dome-shaped building, and surrounding lush greenery.
A bedroom with a bed, pillows, a macrame wall hanging, and two pendant lights.
A restaurant with large windows, outdoor seating, and tropical plants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Bar
The current price is $94
$73 nightly
$94 total
Total with taxes and fees
Sep 23 - Sep 24

Explore the area

View in a map
14 Calle Mero, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪3 min walk‬
  • Place, Las Palapas Park
    ‪6 min walk‬
  • Place, Plaza 28
    ‪17 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Room

A bedroom with a bed, a TV, a window, and a balcony.

Deluxe Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

A bedroom with a large bed, a window with curtains, a woven wall hanging, and a nightstand with a bottle.

Standard Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

A bed with a patterned bedspread, a potted plant, and a hanging macrame wall decoration.

Signature Double Room

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, desk, individually decorated, bed sheets

Deluxe Double Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite, City View

Superior Suite, City View | Minibar, desk, individually decorated, bed sheets

Superior Suite, City View

  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Total with taxes and fees
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About the neighborhood

Cancun

With a stay at Enigmatic Boutique Hotel, you'll be centrally located in Cancun, within a 5-minute drive of Plaza Las Americas and Puerto Cancun Marina Town Center. .This spa hotel is 8.6 mi (13.9 km) from La Isla Shopping Mall and 10.6 mi (17.1 km) from North Beach.

What's nearby

  • Benito Juarez Municipal Building - 3 min walk - 0.2 miles
  • Las Palapas Park - 6 min walk - 0.4 miles
  • Mercado 23 - 11 min walk - 0.6 miles
  • Plaza 28 - 17 min walk - 0.9 miles
  • Plaza Las Americas - 4 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Hunter Bar - ‬8 min walk
  • ‪El Expendio Café Kobá - ‬12 min walk
  • ‪Chila & Quil - ‬14 min walk
  • ‪La Parrilla - ‬12 min walk
  • ‪Subway - ‬8 min walk

About this property

Enigmatic Boutique Hotel

Enigmatic Boutique Hotel offers 13 air-conditioned accommodations with indoor private hot tubs and minibars. These individually decorated accommodations include desks. Cable television is provided. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is open daily.
Treat yourself to a stay in one of the 13 individually decorated guestrooms, featuring indoor private hot tubs. Cable television is provided for your entertainment. Conveniences include desks and minibars, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find an outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Enjoy seafood at Mero18 Seabar, one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Local cuisine breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and ATM/banking services.
Local cuisine breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Mero18 Seabar - Overlooking the pool, this seafood restaurant specializes in seafood and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Los Compadres - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Onda Cafe - This coffee shop specializes in pizza and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: USD 13.50 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Los Compadres
  • Mero18 Seabar
  • Onda Cafe

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages
  • Treatment room

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 1000 per stay
  • Service fee: USD 2 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 13.5 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Enigmatic Boutique Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 42 out of 59 reviews
Rating 8 - Good. 9 out of 59 reviews
Rating 6 - Okay. 4 out of 59 reviews
Rating 4 - Poor. 2 out of 59 reviews
Rating 2 - Terrible. 2 out of 59 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond expectations! Everyone was super friendly, the hotel and rooms are absolutely gorgeous. I will definitely be staying again.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Tuomas

Liked: Staff & service
Great staff, good hotel/hostel and good food at the restaurant
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities
Beautiful property, especially the pool.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and spacious. Staff were very helpful and friendly. Great stay!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Ambar Gissell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, very clean, everyone friendly, in my opinion the rooms are really pretty, my only complain is that there are mosquitoes so bring repellent, but definitely would go back, around the area tons of food places, coffee shops, supermarket like 10 mins walking, and the artisans market very close too, loved it.
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Andalib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Sean

Liked: Cleanliness, amenities
Great location downtown with amazing staff. Most of the amenities you could want are onsite including masseuse, bar, and restaurant. Anything else is a short walk, Uber, DiDi or taxi ride away. The rooms are super clean as well.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Viola

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Wonderful staff. Close to everything. Everything was exactly as pictured. Only con was the hot water was not as hot as I’d like and the WiFi gave out a few times. Other than that an 10 out of ten. My daughter and I enjoyed ourselves immensely. Super relaxing. Will definitely visit again.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Behailu

Liked: Cleanliness, amenities, property conditions & facilities
Authentically boutique hotel, great roomy room priced right decorated with locally sourced furnitures, pool, amazing service by the team not to mention within the courtyard of the hotel they an oyster & sushi bar, restaurant, coffee bar, cocktail lounge each with its own unique vibe- and a speak-easy smoke lounge. Located in Cancun down town, plenty of restaurants, cafe and bars within 5 minutes walk-in distance one will experience local vibes away from very touristy areas. And R1 & R2 bus ride away from the La Isla shopping mall, and more popular night life if one needs a change of pace
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Corrin

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Room is very simple but aesthetic. Wish there was a full length mirror. Our A/C wasn’t working and the hotel was full, we were ok but the staff tried so hard to make it work! Loved hanging out at the pool. Walking distance from the ADO bus station and lots of restaurants
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Ahlam

Liked: Cleanliness, staff & service, amenities
Clean and nice room .water bottle free.nice it's always hot in Cancun. Beautifull style.the bathroom, the room and the pool .all is designed with style and class The guy with black hair in the front desk is very helpfull and nice . Relaxing environment .I just spend 1 night.to cach the flight tomorrow. Close to las palpas .Soriana and 20 min to Mercado 28. Great location.10 min to Ado. Gracias relaxing hotel.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

KEQUAN

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I don't know how this hotel gets 9+ reviews and is rated as a 4-star hotel, then labeled as "luxury" by Expedia. It is sub-3 stars at best in my opinion. Yes, everything in their photos is physically there, then photoshopped to look much nicer. The rooms are aged, the bathroom is old and small, you can't get into the shower without closing the bathroom door kind of tiny. We don't find anything not clean, but because everything is kind of old, you don't feel clean or relaxed either. The staff is friendly and nice, the location is good, walking distance to the ADO bus station, and other tourist spots. If you are looking for a place to stay for utility, this place will do. If you are looking for an experience, this is not it.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities
Lovely spacious room, very clean and modern and the bed was comfy with high quality bedding. The staff at the bar and the Mexican restaurant were so lovely and even gave us a tour of the hotel when the main reception did not. Our experience with check in could have been more warm and friendly - we were not given any information about the facilities, the food or the pool when we arrived. We wwre told we had complimentary coffee in the room, but when we asked for pods for the machine we were told we had to pay! We also had to leave identification with reception during our stay (we were asked to give our passports!) which did not happen any any other hotel during our 3 weeks in Mexico!
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

DeLainey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t want to actually work.
Stayed 6 nights in Jun 2025
Verified review

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel boutique es un hallazgo maravilloso en el centro de la ciudad. Su ubicación es estratégica, con acceso facilísimo a todos los servicios locales. La habitación es simplemente hermosa, decorada con mucho gusto, y el área de la alberca es un rincón precioso para desconectar. ​Lo mejor de nuestra estancia fue el masaje relajante; salimos completamente renovados. Es el lugar perfecto para quienes buscan atención al detalle y tranquilidad. ¡Altamente recomendable!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta este lugar.La atencion fue de 10 todos en recepcion son muy amables,sobretodo la chica que estuvo siempre al pendiente de nosotros y con una sonrisa.Amplias habitaciones hermosamente decoradas y biwn limpias.El desayuno estuvo muy bien,con varias opciones y el trato fue excelente.Nos gustaría regresar
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estancia fue fantástica. La habitación es increíble, con un diseño y comodidad de diez. Durante la cena, probé el sushi y estaba simplemente delicioso; además, el personal del restaurante es sumamente amable y atento, lo que hizo la velada aún mejor. ​Quiero agradecer especialmente al equipo de recepción por su profesionalismo y excelente trato. Por último, una felicitación muy especial a la masajista; su trabajo es impecable y logré relajarme por completo
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
​Lo que más destaca de este hotel es su gente. Todo el personal es muy amable, pero quiero hacer una mención especial a Chavely y Gibran, quienes nos hicieron sentir como en casa con su atención de primera. ​La habitación estaba impecablemente limpia y decorada con mucho gusto; se nota el cuidado en cada detalle. En cuanto a la gastronomía, probamos los dos restaurantes y ambos ofrecen comida deliciosa. Es el lugar ideal si buscas confort y buen servicio. ¡Repetiremos sin duda!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
​¡Una experiencia increíble! ​El hotel es una maravilla. El check-in fue rapidísimo, lo cual se agradece mucho para empezar a disfrutar pronto. La habitación es muy bonita, está impecable y lo mejor de todo es que tiene bañera, ideal para desconectar. ​En cuanto a la comida, todo de 10: el sushi estaba delicioso y el desayuno en el restaurante mexicano fue de los mejores que he probado. El hotel también tiene una cafetería muy mona y el spa es fantástico; me dieron un masaje delicioso y súper relajante que me dejó como nuevo. ​¡Recomendado al 100%
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Asia

Liked: Cleanliness, amenities, property conditions & facilities
​"El hotel más bonito y céntrico" ​¡Nos encantó este hotel! Es precioso y las habitaciones son una joya. Lo que más disfrutamos fue la alberca, está increíble y muy bonita. Además, la ubicación es inmejorable, en pleno centro. ​La comida es deliciosa en sus dos restaurantes y la cafetería es súper cómoda. También aprovechamos el spa para relajarnos y nos pareció genial que tengan su propia smoke shop. ​Lo mejor de todo fue el trato del personal, especialmente Chavely, que fue súper amable y nos ayudó en todo. Hizo que nuestra estancia fuera mucho más especial. ¡Volveremos seguro!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
​"Excelente elección, un 10 rotundo. El hotel tiene una ubicación céntrica inmejorable, cerca de todo lo importante. Me sorprendió gratamente la limpieza, estaba todo impecable y muy cuidado. Mención especial para la chica de recepción, que fue un encanto y nos atendió con muchísima amabilidad. ¡Totalmente recomendable si buscas comodidad y buen trato!"
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
El hotel esta muy bien decorado y muy hermoso.Todos son muy amables sobretodo Chavely y Adrian en recepcion.La habitacion era realmente grande con una cama muy comoda y una decoracion preciosa.En fin...me encanta el lugar
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Angeline

Liked: Cleanliness, amenities, property conditions & facilities
Chambre très spacieuse et bien équipée, très bon petit déjeuner
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
El hotel es hermoso y muy tranquilo.La habitacion muy iluminada y espaciosa.A pesar de haber llegado antes de la hora de entrada fui amablemente recibida por Chavely y Gabriel en recepcion,fueron muy atentos.La verdad me encantaría volver en el futuro.
Stayed 1 night in Nov 2025