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Enigmatic Boutique Hotel

Property class: 4

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Photo gallery for Enigmatic Boutique Hotel

A pool area with a stone wall, tropical plants, and a wicker chair.
A modern interior with a sofa, a coffee table, a window with a view of greenery, and a reception desk.
A modern residential building with multiple white structures, a central dome-shaped building, and surrounding lush greenery.
A tropical garden with wicker furniture, a gravel path, and hanging baskets.
A restaurant with wooden chairs, tables, and a view of greenery through large windows.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Bar
The current price is $88
$69 nightly
$88 total
Total with taxes and fees
Oct 26 - Oct 27

Explore the area

View in a map
14 Calle Mero, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪3 min walk‬
  • Place, Las Palapas Park
    ‪6 min walk‬
  • Place, Plaza 28
    ‪17 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Room

A bedroom with a bed, a wooden door, a window with curtains, and a wicker chair.

Deluxe Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

A bedroom with a bed, a TV, a wooden dresser, a chair, and a window with curtains.

Standard Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

A bedroom with a bed, a desk, a chair, and a television on the wall.

Signature Double Room

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

A bedroom with a bed, a wooden dresser, a television, a ceiling fan, and a woven chair.

Deluxe Double Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite, City View

A bedroom with a large bed, two wall-mounted lights, a decorative macrame wall hanging, and a clock on the wall.

Superior Suite, City View

  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Cancun

With a stay at Enigmatic Boutique Hotel, you'll be centrally located in Cancun, a 3-minute drive from Plaza Las Americas and 5 minutes from Ultramar Ferry Puerto Juárez. .This spa hotel is 10.6 mi (17.1 km) from North Beach and 3.5 mi (5.6 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Benito Juarez Municipal Building - 3 min walk - 0.2 miles
  • Las Palapas Park - 6 min walk - 0.4 miles
  • Mercado Ki Huic - 6 min walk - 0.4 miles
  • Mercado 23 - 11 min walk - 0.6 miles
  • Plaza 28 - 17 min walk - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪The Healthy Place - ‬2 min walk
  • ‪Siete Cielos - ‬4 min walk
  • ‪La Fonda Del Zancudo - ‬4 min walk
  • ‪Amarula - ‬4 min walk
  • ‪Rooster Mero - ‬1 min walk

About this property

Enigmatic Boutique Hotel

Enigmatic Boutique Hotel offers 13 air-conditioned accommodations with indoor private hot tubs and minibars. These individually decorated accommodations include desks. Cable television is provided. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is open daily.
Treat yourself to a stay in one of the 13 individually decorated guestrooms, featuring indoor private hot tubs. Cable television is provided for your entertainment. Conveniences include desks and minibars, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find an outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Enjoy seafood at Mero18 Seabar, one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Local cuisine breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and ATM/banking services.
Local cuisine breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Mero18 Seabar - Overlooking the pool, this seafood restaurant specializes in seafood and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Los Compadres - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Onda Cafe - This coffee shop specializes in pizza and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: USD 13.50 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Los Compadres
  • Mero18 Seabar
  • Onda Cafe

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages
  • Treatment room

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Individually decorated

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 1000 per stay
  • Service fee: USD 2 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 13.5 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Enigmatic Boutique Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 43 out of 60 reviews
Rating 8 - Good. 9 out of 60 reviews
Rating 6 - Okay. 4 out of 60 reviews
Rating 4 - Poor. 2 out of 60 reviews
Rating 2 - Terrible. 2 out of 60 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boho vibes! Friendly staff and great restaurant.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with an incredible pool, several dining options, and very helpful staff. The rooms are fully equipped and highly comfortable. We would love to come back!"
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly, always wearing a smile, especially at the front desk. The breakfast options are highly varied and delicious. Also, the massage was fantastic and truly relaxing."
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Staff & service
Great staff, good hotel/hostel and good food at the restaurant
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond expectations! Everyone was super friendly, the hotel and rooms are absolutely gorgeous. I will definitely be staying again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chavely and Santiago at the front desk were EXCEPTIONAL and went out of their way to help me, especially since Im disabled.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Beautiful property, especially the pool.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and spacious. Staff were very helpful and friendly. Great stay!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, very clean, everyone friendly, in my opinion the rooms are really pretty, my only complain is that there are mosquitoes so bring repellent, but definitely would go back, around the area tons of food places, coffee shops, supermarket like 10 mins walking, and the artisans market very close too, loved it.
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Great location downtown with amazing staff. Most of the amenities you could want are onsite including masseuse, bar, and restaurant. Anything else is a short walk, Uber, DiDi or taxi ride away. The rooms are super clean as well.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Wonderful staff. Close to everything. Everything was exactly as pictured. Only con was the hot water was not as hot as I’d like and the WiFi gave out a few times. Other than that an 10 out of ten. My daughter and I enjoyed ourselves immensely. Super relaxing. Will definitely visit again.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Authentically boutique hotel, great roomy room priced right decorated with locally sourced furnitures, pool, amazing service by the team not to mention within the courtyard of the hotel they an oyster & sushi bar, restaurant, coffee bar, cocktail lounge each with its own unique vibe- and a speak-easy smoke lounge. Located in Cancun down town, plenty of restaurants, cafe and bars within 5 minutes walk-in distance one will experience local vibes away from very touristy areas. And R1 & R2 bus ride away from the La Isla shopping mall, and more popular night life if one needs a change of pace
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Room is very simple but aesthetic. Wish there was a full length mirror. Our A/C wasn’t working and the hotel was full, we were ok but the staff tried so hard to make it work! Loved hanging out at the pool. Walking distance from the ADO bus station and lots of restaurants
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean and nice room .water bottle free.nice it's always hot in Cancun. Beautifull style.the bathroom, the room and the pool .all is designed with style and class The guy with black hair in the front desk is very helpfull and nice . Relaxing environment .I just spend 1 night.to cach the flight tomorrow. Close to las palpas .Soriana and 20 min to Mercado 28. Great location.10 min to Ado. Gracias relaxing hotel.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Lovely spacious room, very clean and modern and the bed was comfy with high quality bedding. The staff at the bar and the Mexican restaurant were so lovely and even gave us a tour of the hotel when the main reception did not. Our experience with check in could have been more warm and friendly - we were not given any information about the facilities, the food or the pool when we arrived. We wwre told we had complimentary coffee in the room, but when we asked for pods for the machine we were told we had to pay! We also had to leave identification with reception during our stay (we were asked to give our passports!) which did not happen any any other hotel during our 3 weeks in Mexico!
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t want to actually work.
Stayed 6 nights in Jun 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I don't know how this hotel gets 9+ reviews and is rated as a 4-star hotel, then labeled as "luxury" by Expedia. It is sub-3 stars at best in my opinion. Yes, everything in their photos is physically there, then photoshopped to look much nicer. The rooms are aged, the bathroom is old and small, you can't get into the shower without closing the bathroom door kind of tiny. We don't find anything not clean, but because everything is kind of old, you don't feel clean or relaxed either. The staff is friendly and nice, the location is good, walking distance to the ADO bus station, and other tourist spots. If you are looking for a place to stay for utility, this place will do. If you are looking for an experience, this is not it.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Manglet vann i et døgn. Ingen kompensasjon. 36 grader uten vann i dusj, spring eller do er ikke helt ok..
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming hotel right in the heart of Cancun, close to everything, so if you want to explore other areas, it's the perfect place. The staff is very friendly and the rooms are large and well-equipped. I'll be back...
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo el lugar, pudimos estar muy agusto, la atención del personal muy amable
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien más de lo que esperaba.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel à l’accueil très accueillant, merci au monsieur qui nous a reçu ce jour là. L’hôtel est très charmant et très bien décoré on s’y sent très bien, gros plus pour la petite piscine lagon végétalisée, un plaisir. La literie c’est ok juste ce qu’il faut.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel boutique es un hallazgo maravilloso en el centro de la ciudad. Su ubicación es estratégica, con acceso facilísimo a todos los servicios locales. La habitación es simplemente hermosa, decorada con mucho gusto, y el área de la alberca es un rincón precioso para desconectar. ​Lo mejor de nuestra estancia fue el masaje relajante; salimos completamente renovados. Es el lugar perfecto para quienes buscan atención al detalle y tranquilidad. ¡Altamente recomendable!
Stayed 1 night in Apr 2026