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Canopy by Hilton Cancun La Isla

Property class: 4.5

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Photo gallery for Canopy by Hilton Cancun La Isla

A swimming pool with a Ferris wheel in the background.
A modern living room with a large window, a sofa, a coffee table, and a mirror reflecting the room.
A restaurant setting with a dining table, chairs, and a variety of dishes and drinks.
Two people seated at a table with a view of a Ferris wheel and the ocean.
A bar area with a large screen displaying a news broadcast, shelves with bottles, and a seating area with a person holding a drink.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
The current price is $205
$173 nightly
$205 total
Total with taxes and fees
Oct 26 - Oct 27

Explore the area

View in a map
Boulevard Kukulcan S N Km 12 5, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪1 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪2 min walk‬
  • Place, Hotel Zone Beaches
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Panoramic Suite, 1 King Bed, Corner (Panoramic View)

Room

Panoramic Suite, 1 King Bed, Corner (Panoramic View)

  • Ocean view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Bay View (Sunset Bay View)

A modern hotel room with a large bed, a desk, a chair, a sofa, a TV, and a view of the sunset over the water.

Room, 1 King Bed, Bay View (Sunset Bay View)

8.8 out of 10
Excellent
(13 reviews)
  • Ocean view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Bay View (Nichupte Bay View)

A modern hotel room with a large bed, a seating area with a view, and a patterned wall.

Suite, 1 King Bed, Bay View (Nichupte Bay View)

  • Ocean view
  • 1010 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (La Isla)

A hotel room with two beds, a desk, a chair, a TV, and a bathroom visible through an open door.

Room, 2 Queen Beds (La Isla)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Bay View

A hotel room with two beds, a desk, a chair, a TV, and a view of the sunset over the water.

Room, 2 Queen Beds, Bay View

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Sunrise View)

A hotel room with two beds, a large window with a view of the ocean, and a decorative wall with a leaf pattern.

Room, 2 Queen Beds (Sunrise View)

9.4 out of 10
Exceptional
(19 reviews)
  • Ocean view
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Sunrise View)

A modern hotel room with a bed, desk, chair, and a TV on the wall.

Room, 1 King Bed (Sunrise View)

9.2 out of 10
Wonderful
(14 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (La Isla Room)

A modern hotel room with a large bed, a sofa, a desk with a computer, and a view of the city through the window.

Room, 1 King Bed (La Isla Room)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

A modern hotel room with a large bed, a desk, and a view of the city.

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • City view
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Sunrise View)

A hotel room with two beds, a large window with a view of the ocean, and a decorative wall with a leaf pattern.

Premium Room, 2 Queen Beds (Sunrise View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Sunset View)

A hotel room with two beds, a desk, a chair, a TV, and a view of the sunset over the water.

Premium Room, 2 Queen Beds (Sunset View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Sunset View)

A hotel room with a large bed, a desk, a chair, a TV, and a view of the sunset over the water.

Premium Room, 1 King Bed (Sunset View)

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

With a stay at Canopy by Hilton Cancun La Isla in Cancun (Zona Hotelera), you'll be steps from La Isla Shopping Mall and a 3-minute drive from Aquaworld. .This luxury hotel is 2.8 mi (4.5 km) from Iberostar Cancun Golf Course and 3.8 mi (6.2 km) from El Rey Archaeological Zone.

What's nearby

  • La Isla Shopping Mall - 1 min walk - 0.0 miles
  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Cancun Interactive Aquarium - 2 min walk - 0.1 miles
  • Isla Dorada - 3 min walk - 0.2 miles
  • Hotel Zone Beaches - 10 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Park Royal Cancun - ‬5 min walk
  • ‪Capuchino Bar - ‬6 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪El Fish Fritanga - ‬7 min walk
  • ‪Don Julio Restaurant - ‬8 min walk

About this property

Canopy by Hilton Cancun La Isla

Canopy by Hilton Cancun La Isla offers 174 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Make yourself at home in one of the 174 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages and body treatments. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. This Art Deco hotel also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Azulinda Cafe & Bar, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 3 meeting rooms available for events. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Azulinda Cafe & Bar - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Wander Rooftop - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free valet parking on site
  • Self parking on site (USD 8 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 31 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Azulinda Cafe & Bar
  • Wander Rooftop

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms

Outdoors

  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Body treatments
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Built in 2020
  • Communal living room
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 31 per person
  • Self parking fee: USD 8 per day
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 005-007-001188/2025

We should mention

Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Canopy By Hilton Cancun Isla
Canopy by Hilton Cancun La Isla Hotel
Canopy by Hilton Cancun La Isla Cancun
Canopy by Hilton Cancun La Isla Hotel Cancun

Canopy by Hilton Cancun La Isla Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 556 out of 805 reviews
Rating 8 - Good. 137 out of 805 reviews
Rating 6 - Okay. 51 out of 805 reviews
Rating 4 - Poor. 27 out of 805 reviews
Rating 2 - Terrible. 34 out of 805 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Amenities
Wonderful place to stay.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, super friendly staff and wonderful location
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Disliked: Staff & service, amenities
Its an OK place but not the best in the area. The rooftop is extrmeely expensive I want to assume is because day pass users get credit for what they pay and guest have to pay the price as well
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and the service was excellent.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Good location, and clean
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was very expensive for what was offered. More selections would have made the experience better but to access to food while staying on vacation is a convenience.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. Great location,clean and updated. Met our needs for a 1 night transfer stay. Very quiet rooms.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay!
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and super friendly staff
Stayed 3 nights in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
Very expensive for vwry little better option to stay on beach side
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. I was able to have a massage and go to the pool. As a solo traveler it made it easier to go shopping and to the pool without going outside the resort
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, very friendly staff who are accommodating. Would stay again!
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and I’d definitely go back there.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bre
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place stayed for one night have no complaints. Food was great, location was great.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Loved the rooftop pool and hot tub, disliked the loud club music at all hours of the day, and thoroughly enjoyed the the breakfast.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

It was okay, a tad expensive though
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to shopping and dining options
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
nice place to relax
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Canopy by Hilton is a great place to stay in Cancun!
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel to anyone
Stayed 1 night in Nov 2024