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Hotel Casa de Pinos

3.0 star property

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Photo gallery for Hotel Casa de Pinos

Hypo-allergenic bedding, desk, free WiFi, bed sheets
Restaurant
Spa
Exterior
Lobby

Reviews

6.2 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
41-22 Cra. 36, Bucaramanga, Santander, 680002
  • Place, San Pio Park
    ‪5 min walk‬
  • Place, Las Palmas Park
    ‪5 min walk‬
  • Place, Cabecera Shopping Mall
    ‪11 min walk‬
  • Airport, Bucaramanga (BGA-Palonegro Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Quadruple Room

Superior Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Superior Quadruple Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Economy Double Room

Economy Double Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Economy Double Room

  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Bucaramanga

With a stay at Hotel Casa de Pinos in Bucaramanga, you'll be a 4-minute walk from San Pio Park and 7 minutes by foot from Las Palmas Park. .This hotel is 0.7 mi (1.2 km) from Parque Mejoras Públicas and 0.8 mi (1.2 km) from Megamall Shopping Center.

What's nearby

  • San Pio Park - 5 min walk - 0.3 miles
  • Las Palmas Park - 5 min walk - 0.3 miles
  • Cabecera Shopping Mall - 11 min walk - 0.6 miles
  • Autonomous University of Bucaramanga - 11 min walk - 0.6 miles
  • Canaveral Mall - 18 min walk - 1.0 mile

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 49 min drive

Restaurants

  • ‪Donde Luigi - ‬1 min walk
  • ‪Wasabi Sushi House - ‬1 min walk
  • ‪Comics Pizza - ‬1 min walk
  • ‪Cure Cuisine - ‬2 min walk
  • ‪Pepper Gourmet - ‬3 min walk

About this property

Hotel Casa de Pinos

Hotel Casa de Pinos offers 8 accommodations with complimentary toiletries and fans. Cable television is provided.

Bathrooms include showers. This Bucaramanga hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 8 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include desks and fans, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a vending machine.
Grab a bite from the snack bar/deli serving guests of Hotel Casa de Pinos.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (COP 23,000 per night)

Food and drink

  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 21-inch TV with cable channels

More

  • Desk
  • Fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 45000 per pet, per stay (maximum COP 59000 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: COP 23000 per night (33 ft away)
  • Pet fee: COP 45000 per pet, per stay (maximum COP 59000 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Hotel Casa de Pinos Hotel
Hotel Casa de Pinos Bucaramanga
Hotel Casa de Pinos Hotel Bucaramanga
Hotel Ayenda Casa de Pinos Cabecera 1522

Hotel Casa de Pinos Reviews

Reviews

6.2
Rating 10 - Excellent. 3 out of 11 reviews
Rating 8 - Good. 1 out of 11 reviews
Rating 6 - Okay. 3 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 2 out of 11 reviews

6.6/10

Cleanliness

6.6/10

Staff & service

2.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

4/10 Poor

robert

Disliked: Cleanliness, property conditions & facilities, room comfort

Budget hotel, don't expect ccomfort or luxury

Stayed a night before in the single room and it was bad. The private room with an attached bathroom is much better. Bed is more comfortable but clearly the pillows are lumpy and the extra blanket is a blues clue's kids blanket. Floor is dusty and linens have lots of small stains. New ones? Old ones? Who knows. The bathroom only has a motion sensor light so expect some dark showers and oddly enough, it locks only from the outside? The wifi also deteriorates further from the front so it gets a little spotty by room #4. There are clearly things that could be improved, but expect a budget hotel at best.
Stayed 1 night in Feb 2024

2/10 Terrible

robert

Disliked: Cleanliness, property conditions & facilities, room comfort

Lots of surprises, not good ones

Single room with no private bathroom is pretty bad. The mattress is this rubbery hard kids mattress that doesn't hold the wrong size sheets so a few turns and i was on the waterproof pleather matress which is sticky and gross becuase the tiny room has no windows to outside. Yes, there is a fan that blows hot air and a window pointed straight into the kitchen so breakfast preparations will wake you up if an alarm doesnt. The bathroom is at the end of the hotel in the back next to a 3 bed dorm with the door half covered by a washing machine. The shower leaks water all over the floor and the walls are stained. Hotel has laundry facilities available listed as an amenity but i was told i can't use them unless i stay for 8 days. Guess it's not an amenity then is it? Besides the charges from hotels.com, they also asked for an additonal fee of 10k for the small room which they said was not tax, was not VAT, and was not covered by my prepayment. Expect a surprise additonal cash charge unlisted from the description. I tried to change my original reservation before i got there, but no one answered. The hours say 24 hours, but there is no staff on property for most of the day.
Stayed 1 night in Feb 2024

4/10 Poor

James

Disliked: Staff & service, amenities, property conditions & facilities
The Expedia listing is incorrect. There is no 24/7 front desk. Additionally the phone number provided is wrong. Some rooms have detached bathrooms that need to be accessed through the public area. My shower had no hot water.
Stayed 4 nights in Dec 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, room comfort

viejo pero limpio

La habitaciones son más vieja de lo que se muestra en la foto y se escucha mucho lo que los demás inquilinos están haciendo (ejemplo: en los baños).
Stayed 3 nights in Jul 2024

10/10 Excellent

omar

Business traveler
Stayed 1 night in Apr 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy mala experiencia

Habitación desaseada, cama dañada, el clóset de la habitación se usa para guardar elementos del hotel, el servicio de agua fallo y no tenían un tanque de almacenamiento de soporte. Las fotos publicadas no corresponden a la realidad de las habitaciones
Stayed 3 nights in Mar 2024

6/10 Okay

CARLOS

Traveled with family
Liked: Cleanliness, room comfort

falta servicio

En la reserva no advierten que el check in es hasta las 22:00 y por pocos minutos no tengo cómo ingresar, es muy despersonalizado, no hay a quién pedir ayuda, en el tel que aparace en la reserva no contestan, no me han enviado la factura
Stayed 1 night in Dec 2023

6/10 Okay

Carolina

Business traveler
Disliked: Property conditions & facilities
No era lo que espera y lo que muestran en la página.
Stayed 1 night in Jul 2023

10/10 Excellent

JAMES AMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Juan

Business traveler

ruidoso

Mucho ruido,
Stayed 2 nights in Dec 2022