The room was clean, but the wifi would not work in the room. Also, at 3am, when the hotel day turns over, the message light started flashing brightly on the house phone next to the bed. Staff said it was because of a glitch in the system and the entire 3rd floor (we were in 335) was affected. There was no solution, so why put people on the 3rd floor to be awakened at 3am? "Just cover up the light," was the suggested solution. There was a limited but delicious menu of pub food in the bar/restaurant for dinner. No plane noises, but there are train whistles. I am put to sleep by train whistles, but others might not be. The free shuttle to and from the airport was great, a big plus. The welcome cookies are warm and good.