I recently stayed at this hotel with my grandsons and had a very disappointing experience. When we went into the bathroom, we found a roach — definitely not something you expect or want to see in any hotel room, especially when traveling with a children.
When I reported it to the front desk, the clerk brushed it off and said they were “just water bugs,” as if that made the situation acceptable. Whether roach or “water bug,” it was still an insect crawling in the bathroom, and the dismissive attitude from staff made the situation even worse.
Cleanliness and customer service are basic expectations, and unfortunately, this hotel failed on both. I will not be staying here again and cannot recommend it to others.