4/10 Poor
Dora
Traveled with group
Sep 5, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived prior to check in time – 4 pm and we were asked to check in at/or after 4 pm as per check in time.
We went back after 4 pm, and at check in we were told that we have been upgraded to a Deluxe room (booked Standard room),with 2 queen beds. What were not told is that the room is across the reception desk. We walked in the room, and we noticed right away that it is a bit noisy. We asked the receptionist if we can switch the room because we found it nosy, and we were told that the hotel is sold out and there is nothing that can be done.
We opened the window to get some fresh air, in front of the window is a smoking bench, and the smoke from the cigarette was coming through the window, we could not open it any longer since the people were there for a long time.
Throughout the night there was constant traffic in and out, and the noise from people rolling their suitcases kept us awake. At 5:50 am a travel group of maybe 25 people were gathered in the lobby awaiting the restaurant to open speaking loudly. It felt like we were sleeping in the lobby surrounded by the group. After sharing the experience with the receptionists, they suggested that we could close the emergency door to avoid the noise, they apologized and said that they will note on the file. The room itself was ok, however, the upgrade was unfortunate for us, because all we got is a sleepless night, no fresh air,and no option to move or cancel the Res.even tough we knew it will be noisy.Stay away from # 131.
Dora
Stayed 1 night in Aug 2025