Compare Hotels with Suites in West Des Moines

"Very good"

"Great hotel!!"

"I was not happy with noise beyond there scheduled quite time. Requested a refund within a week stay due to the after hours noise and was told by the hotel and hotel.com they give no refund. I was offerd a different room but i just didnt want it. So i stayed till the 27th instead of the 28th. Hardly got any sleep the entire stay. "

"The location was good. The price was good. The room itself was only okay. There was wallpaper/plaster coming off the ceiling. There was rust in the bathroom. There was no ice machine and the elevator was out of order."

"We arrived shortly after check-in, and the front desk guy was rude and stayed on the phone the entire time while “helping” us. Check-in took about 10 minutes with almost no communication. He only mentioned a damage hold, then handed us the key without telling us our room number, where to go, checkout time, or any hotel info (breakfast, pool, etc.). The hallways and elevator were filthy and smelled like smoke. When we entered our room, it smelled terrible. Turning on the AC helped slightly, but there was a constant loud whistling/creaking metal noise coming from outside the room that NEVER stopped the entire stay (3:15pm–11am). The walls are paper thin, you can hear everything. Even footsteps and coughing. The pool was disgusting: foam on top, debris and paper at the bottom, and even nicotine pouches floating. The hot tub was yellow and looked slimy. We didn’t use it. The shower was also unacceptable, dirty showerhead, odd-smelling water, and it barely got lukewarm. The sheets did not stay on the bed and didn’t feel clean. Nothing in the room smelled fresh, including towels and pillows. Breakfast was decent (waffles and potatoes okay, eggs not great), but we had to figure out the time ourselves. Avoid the apple juice. We had to play something overnight to sleep because of the loud metal noise. Overall, this hotel is extremely unclean, poorly maintained, and the service was terrible. I’ve traveled a lot, and this was by far the worst experience. Do NOT waste your money."

"Handicap room... bathtub?"