10/10 Excellent
Darren, London
Traveled with partner
Apr 18, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently spent five nights at the Fairmont Pacific Rim and had a wonderful experience from start to finish. The highlight of our stay was the exceptional staff—everyone we interacted with was warm, professional, and eager to help, which made us feel truly welcomed.
Our room was spotless, modern, and very comfortable. We especially appreciated the pool and hot tub area, which provided a great space to relax after our daily outings. Parking was also very convenient, with in-and-out privileges that made exploring the city easy.
We did ask the concierge about breakfast options one morning and were directed to the in-room tablet for information. Based on what we saw there, it appeared that breakfast was only available via room service during the week and in Botanist on weekends. That may or may not have been the full picture, but we ended up enjoying some great breakfast spots nearby instead. On that note, we visited Giovane Caffè several times and it was excellent—definitely a highlight!
Although we didn’t spend time in the lounge or restaurants during our stay (which is unusual for us at a Fairmont), for some reason they felt a bit less approachable than what we've experienced at other locations. Perhaps that’s more about us than the hotel, though.
Overall, a fantastic stay, and we wouldn’t hesitate to return.
Darren
Stayed 5 nights in Apr 2025