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Aparthotel

Otonomus Tulum

2.5 star property

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Reception
Reception
Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View | Individually decorated, free WiFi, bed sheets
Terrace/patio
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle 71 sur mz 699 L1 004, Tulum, QROO, 77765
  • Place, Tulum Beach
    ‪9 min walk‬
  • Place, SFER IK
    ‪3 min drive‬
  • Place, Tulum Mayan Ruins
    ‪15 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪51 min drive‬

Room options

View all photos for Studio, 1 King Bed, Private Pool, Ground Floor

Studio, 1 King Bed, Private Pool, Ground Floor | Individually decorated, free WiFi, bed sheets

Studio, 1 King Bed, Private Pool, Ground Floor

  • 506 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment, 1 Bedroom, Private Pool, Pool View

Comfort Apartment, 1 Bedroom, Private Pool, Pool View | Individually decorated, free WiFi, bed sheets

Comfort Apartment, 1 Bedroom, Private Pool, Pool View

  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View

Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View | Living area | 55-inch Smart TV with digital channels, tablet

Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View

  • 958 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Comfort Studio, Balcony

Individually decorated, free WiFi, bed sheets

Comfort Studio, Balcony

  • 506 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment, 1 Bedroom, Balcony

Comfort Apartment, 1 Bedroom, Balcony | Individually decorated, free WiFi, bed sheets

Comfort Apartment, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View | Individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

  • 958 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Studio, Valley View

Individually decorated, free WiFi, bed sheets

Deluxe Studio, Valley View

  • Valley view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio, Private Pool, Sea View

Individually decorated, free WiFi, bed sheets

Deluxe Studio, Private Pool, Sea View

  • Sea view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom, Private Pool, Valley View

55-inch Smart TV with digital channels, tablet

Deluxe Apartment, 1 Bedroom, Private Pool, Valley View

  • Valley view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom, Private Pool, Sea View

Fridge, stovetop, cookware/dishes/utensils, freezer

Deluxe Apartment, 1 Bedroom, Private Pool, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View

55-inch Smart TV with digital channels, tablet

Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View

  • Valley view
  • 958 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Sea View

Individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Private Pool, Sea View

  • Sea view
  • 958 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Exclusive Apartment, 1 King Bed, Private Pool

Exclusive Apartment, 1 King Bed, Private Pool | Individually decorated, free WiFi, bed sheets

Exclusive Apartment, 1 King Bed, Private Pool

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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$84 nightly
The price is $105
Apr 1 - Apr 2
Total with taxes and fees
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About the neighborhood

Tulum

With a stay at Otonomus Tulum in Tulum, you'll be within a 5-minute drive of Tulum Beach and Tulum National Park. .This aparthotel is 5.6 mi (9 km) from Tulum Mayan Ruins and 3.5 mi (5.7 km) from Playa Paraiso.
View more Aparthotels in TulumOpens in a new window

What's nearby

  • Tulum Beach - 9 min walk - 0.5 miles
  • SFER IK - 3 min drive - 1.4 miles
  • Playa Paraiso - 9 min drive - 3.8 miles
  • Tulum Mayan Ruins - 15 min drive - 7.7 miles
  • Xel-Há Park - 23 min drive - 17.8 miles

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬3 min drive
  • ‪Maya Tulum - ‬11 min walk
  • ‪Mateos - ‬16 min walk
  • ‪Khyra Tulum - ‬18 min walk
  • ‪La Eufemia - ‬11 min walk

About this property

Otonomus Tulum

Otonomus Tulum offers 48 air-conditioned accommodations with tablet computers and washers/dryers. These individually decorated accommodations include kitchen islands. Kitchens offer refrigerators, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 55-inch Smart televisions come with digital channels. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 48 individually decorated guestrooms, featuring kitchens with refrigerators and stovetops. 55-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include washers/dryers and in-room massages, and housekeeping is provided on request.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This aparthotel also features complimentary wireless internet access and concierge services.
The front desk is staffed during limited hours.

Property amenities

Pool/Spa

  • In-room massages
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Wheelchair-accessible parking and van parking available

Kitchen

  • Cookware, dishware, and utensils
  • Freezer
  • Kitchen island
  • Refrigerator
  • Stovetop

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • 55-inch smart TV with digital channels
  • Tablet computer

Outdoor areas

  • Deck/patio
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Smoking not allowed

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Guidebooks
  • Housekeeping (on request)
  • Limited-hour front desk
  • Meal delivery service
  • Tour and ticket assistance

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 48 units
  • Bed sheets changed on request
  • Housekeeping (on request)
  • Individual decor
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 7:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Turn off the lights and lock the doors

Access methods

Access code, front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Otonomus Tulum Tulum
Otonomus Tulum Aparthotel
Otonomus Tulum Aparthotel Tulum

Otonomus Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 146 out of 230 reviews
Rating 8 - Good. 45 out of 230 reviews
Rating 6 - Okay. 15 out of 230 reviews
Rating 4 - Poor. 8 out of 230 reviews
Rating 2 - Terrible. 16 out of 230 reviews

9.0/10

Cleanliness

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Elie

Liked: Cleanliness, amenities, property conditions & facilities
It was a Wonderful stay , the hotel is clean and the service was amazing!
Stayed 1 night in Dec 2025

4/10 Poor

Garry

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The sea view is horrible The floors are really dirty The power has went out 5 times, at least once per day. Leaving you in complete dark for 30 minutes sometimes The pictures we seen about our room showed the pool attached but when we got here it wasn’t There are connecting doors to other rooms inside the room we rented and the both rooms echo, you’ll hear everything This morning we woke up to no water The area around the hotel is very, very dirty. Literal garbage beside the parking lot Construction starts at 8am it’s like an alarm. I’m only half way into a week stay lol, if you can find something else. Pretty sure the good comments are bots this place is hell
Stayed 1 night in Nov 2025

6/10 Okay

Victoria

Stayed 5 nights in Nov 2025

10/10 Excellent

Michelle, norco

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean, modern and we had an amazing 2-day stay. Kurt the front desk manager was super helpful and we would definitely stay here again next time we’re in Tulum. It’s near the beach and all the restaurants plus shopping. We knew Tulum would be expensive, but honestly, I’m not sure if it’s worth it and I thought California was expensive.
Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best stay ever.
Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 6 nights in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent. All of the staff were courteous and Kurt was really friendly and helpful. The hotel is between the beach and town. It is not walkable. It we rented a car and took advantage of all Tulum has to offer! We are already planning our return trip!
Stayed 10 nights in Nov 2025

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was courteous. On the last day we had a short tour in the morning and needed a late check out. Nobody was on the front desk at 7am to arrange for late check out, so we left. While on our tour I called and let them know about late check out. A few minutes later I received a text message stating that they needed to empty and clean the room for the next guest and that our belongings would be moved out even though the hotel was fairly empty. When we got back to the hotel, fortunately our belongings where still in the room. We where charged $30 for late check out.
Stayed 3 nights in Oct 2025

6/10 Okay

June, Pendleton

Traveled with group
Liked: Property conditions & facilities
Disliked: Amenities
I wish I could rate Otonomus Tulum higher but there were too many things that made our stay less than ideal. Pros- staff were attentive and helpful. Private terrace was great! Views from our room were great and we were so thankful for Uber Eats as this hotel is not near restaurants or grocery stores. Cons: multiple plumbing issues in bathrooms, on demand hot water did not work at all so lots of cold showers, curtains in bedrooms did not fully cover windows so lacked privacy and due to the time difference it was difficult to sleep with sunlight shining in. No wash cloths or dish towels. Living room and dining room seating was very uncomfortable. When I travel back I will be finding a place either in Tulum centro or the hotel zone. TIP: use the Indrive app for car service! We got the best deals on rides this way.
Stayed 7 nights in Nov 2025

8/10 Good

Amanda

Traveled with group, Traveled with partner
Liked: Cleanliness
The hotel has the potential to be amazing. It's a work on progress. As each unit is independently owned there are differences between units. Was disappointed there was no microwave in either of the units we used. There was also no grill on the swim deck. The view from the top floor was great. Towered over the jungle below. The bed was firm but comfortable. There is adjoining room doors and we could hear our neighbors conversation and I felt soundproofing should be better. Note we had 2 studio with rooftop pool rooms. The pool and rooftop are on top of the unit but you have to leave the unit in common hallway to get to the roof and pool. It's not secured to your room. Even though it's for your exclusive use others could easily go into the rooftop. The roof pool is sun heated and it was not warm. A car is a must to fully enjoy the area the road to walk to the beach is sketchy! It has little to no shoulder and I would not ride a bike on it either. But that could just be my preference. Overall I would stay here again. I am not sure it warrants 4 stars but. Solid 3 for sure. There was an empty pepper shaker and one salt shaker in our room. They provide one towel if u want a pool towel you can ask for one.
Stayed 7 nights in Oct 2025

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Honestly, my stay at Otonomus Tulum was way better than I expected. From the moment I walked in, everything just felt calm and well taken care of. The room was spotless, smelled fresh, and actually looked exactly like the photos, and that's rare. The staff were super friendly without being annoying just the right balance. What really stood out for me was how peaceful the whole place felt. No noise, no chaos, just good vibes. The amenities were simple but thoughtful, and everything worked the way it should. Overall, it’s the kind of stay where you check out thinking, Yeah… I’d definitely come back.
Stayed 1 night in Nov 2025

10/10 Excellent

Guillaume

Traveled with group
Liked: Cleanliness, room comfort
Kert is the best
Stayed 7 nights in Nov 2025

6/10 Okay

Samantha

Traveled with group
Liked: Property conditions & facilities
Room should have basic refreshments like water and ice in the fridge. Not charge guests for “makeup” on pillows. Noises from other units are very loud. No access to security after hours.
Stayed 5 nights in Nov 2025

10/10 Excellent

blair albert

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
The room was good, pool was great and Kurt at the front desk was the highlight, he was always helpful and full of information on Tulum.
Stayed 14 nights in Nov 2025

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, room comfort
It was all great
Stayed 3 nights in Nov 2025

10/10 Excellent

roy

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Otonomus Hotel is absolutely amazing. The entire experience is fully automated, smooth, and hassle-free. From check-in to room access, everything works perfectly. The hotel is modern, clean, and truly delivers an excellent stay. Highly recommended!
Stayed 1 night in Nov 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed one night at Otonomus and really liked it! The place is clean, modern, and fully automated super easy check-in and access. Perfect for a quick, quiet stay!!
Stayed 1 night in Nov 2025

4/10 Poor

Diana

Liked: Cleanliness
The hotel was very beautiful. Only issue was that never in my life have i not received my deposit back. The hotel manager said he couldn't give it back to me because i got somw make up ob the towels. I was thinking like seriously towels get washed. Yall use bleach. My make up is not waterproof. It does wash out. No i didnt use the towel to take my make up off i used it to dry my face after a shower and i got some residue of make up on there. It wasnt much, plus like i said it will take off. Its not waterproof. I travel a lot and never have i ever had an issue like this with towels. Manager said each towel is $25 lol like honesty seemed like a scam to me to not give my deposit back based on towels being a bit dirty. I know for a fact that washed off. It washes off at my house like come on now.
Stayed 3 nights in Oct 2025

10/10 Excellent

DESIREE

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful, place was clean in room and public areas, quiet for the most part (little construction work next door)
Stayed 3 nights in Oct 2025

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and staff was very helpful however the room did not have microwave nor a safe.
Stayed 4 nights in Oct 2025

10/10 Excellent

Anne

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Claudine

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

6/10 Okay

Leigh

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was nothing provided as far as hotel accessories go, for an extra towel you had to pay. There is nothing in walking distance and you need transportation any where you go. Staff was receptive but amenities suck.
Stayed 6 nights in Sep 2025

10/10 Excellent

Khalil

Liked: Cleanliness, property conditions & facilities
Clean rooms and amazing staff , I highly recommend this place , so peaceful and quiet.
Stayed 1 night in Sep 2025