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Sivana Tulum

3.0 star property

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Photo gallery for Sivana Tulum

On the beach, white sand, sun loungers
Standard Double Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, in-room safe
Exterior
Standard Double Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, in-room safe
Design Room, Sea View | Beach/ocean view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
km 9.5 Carr Tulum-Cancún, Tulum, Q.R., 77780
  • Place, Tulum Beach
    ‪1 min walk‬
  • Place, Playa Paraiso
    ‪14 min drive‬
  • Place, Tulum Mayan Ruins
    ‪19 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Double Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Design Room, Sea View

Terrace/patio

Design Room, Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

Standard Triple Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Room Superior

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Superior

  • 592 sq ft
  • Sleeps 2

View all photos for Room Deluxe

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Deluxe

  • Sleeps 2

View all photos for Room Standard

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard

  • 269 sq ft
  • Sleeps 4

View all photos for Room Superior

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Superior

  • 322 sq ft
  • Sleeps 2

View all photos for Room Standard

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard

  • 355 sq ft
  • Sleeps 3

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About the neighborhood

Tulum

With a stay at Sivana Tulum in Tulum (Zona Hotelera), you'll be steps from Tulum Beach and 11 minutes by foot from Sian Ka'an Biosphere Reserve. .This beach hotel is 1.3 mi (2 km) from Ven a la Luz Sculpture and 3.8 mi (6.2 km) from Tulum National Park.

What's nearby

  • Tulum Beach - 1 min walk - 0.1 miles
  • Las Palmas Public Beach - 12 min drive - 6.0 miles
  • Playa Paraiso - 14 min drive - 6.4 miles
  • Tulum Mayan Ruins - 19 min drive - 10.3 miles
  • Playa Ruinas - 20 min drive - 7.3 miles

Getting around

  • Tulum Intl. Airport (TQO) - 66 min drive

Restaurants

  • ‪Ilios | Greek restaurant in Tulum - ‬18 min walk
  • ‪Rosa Negra Tulum - ‬2 min drive
  • ‪ARCA - ‬20 min walk
  • ‪La Popular - ‬1 min walk
  • ‪Casa Banana - ‬17 min walk

About this property

Sivana Tulum

Sivana Tulum offers 13 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Make yourself at home in one of the 13 individually decorated guestrooms. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Things to do

  • Free beach club

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach loungers
  • On the beach

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

More

  • Ceiling fan
  • Connecting rooms available
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sivana Tulum Hotel
Sivana Tulum Tulum
Hotel Sivana Tulum
Sivana Tulum Hotel Tulum

Sivana Tulum Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 59 out of 117 reviews
Rating 8 - Good. 23 out of 117 reviews
Rating 6 - Okay. 14 out of 117 reviews
Rating 4 - Poor. 7 out of 117 reviews
Rating 2 - Terrible. 14 out of 117 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is really cute and clean and the staff are super friendly and helpful! Had to book last minute because the hotel I originally booked was terrible they were there to check me in at 8pm less than an hour after I booked and it was an incredibly easy check in. They have a hotel dog that is incredibly sweet and loves attention but will leave you alone if you don’t.
Stayed 4 nights in Nov 2025

8/10 Good

Kristin

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not for everyone

Lovely rustic place. Beds are comfortable and rue beach is lovely. I noticed it was o e of few places that cleaned up their beach section daily. If you're only lookong for a place to sleep this is a good option, but if what to vacation and veg at the hotel, go somewhere else. I would not recommend this place for everyone. I loved it, but the hydro and water is shotty. One morning there was no water, we had to abide by "if its yellow let it mellow, if its brown flush it down", there was no hot water the first night but no issues the other nights. This is the quiet section of the hotel zone and no restaurant at the hotel. But some good food near by. Do be aware there is no fresh water at the hotel. If fact all fresh water must be trucked into the hotel zone. 1l of chlorinated water is provided daily with no meams to keep it cold.
Stayed 3 nights in Feb 2025

8/10 Good

tracey

Stayed 3 nights in Jan 2025

4/10 Poor

Pravesh

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No hot water in shower. Found 2 roaches. Woke up one morning with no light , no water, no electricity
Stayed 3 nights in Jan 2025

10/10 Excellent

Cesar

Stayed 3 nights in Jan 2025

10/10 Excellent

Jose

Stayed 3 nights in Jan 2025

6/10 Okay

Guillermo

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good option in the hotel zone
Stayed 6 nights in Jan 2025

2/10 Terrible

Eilon

Disliked: Staff & service, property conditions & facilities
One of the most terrible place ever seen. dirty,inconvenience, horrible customer Service. Not recommended at all!!!
Stayed 6 nights in Jan 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Water does not stay hot consistently and the shower didn't drain well. Besides that, no issues.
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel

Traveled with family
The most beautiful location period Staff were friendly and helpful
Stayed 7 nights in Dec 2024

6/10 Okay

Dina

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has salty water in the bathroom and shower. Made it very uncomfortable to shower and brush teeth. Rooms are super small. Staff is nice and helpful. Beach is small but cozy. Our room was facing the main road and we could hear everything. There is pharmacy right across from this hotel. For the price they charge per night, they should have fresh water in the bathroom. They do have convenient parking and few places to eat very close by.
Stayed 6 nights in Nov 2024

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid a Room with ac and i sure would think it has water , and has neither
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Falta de atencion al cliente

Llegamos a una habitacion y al regresar de cenar nos dijeron que siempre esa no era y nos tuvimos que mover, no era una buena fecha pero el agua olía feo, la luz se iba a cada rato.
Stayed 1 night in Jul 2024

8/10 Good

Sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated our baby moon at Sivana. Staff were very kind and sweet and we enjoyed seeing the dog & cats daily. This hotel is more rustic than others nearby. Water turned off one day for a few hours, AC is low and available only at night, and our room frequently got bugs. However, we are in the jungle and we appreciated how quiet and peaceful it was. We also love when breakfast is included.
Stayed 6 nights in Apr 2024

10/10 Excellent

Daniel

Stayed 3 nights in Feb 2024

8/10 Good

Reyes, Brooklyn

Stayed 3 nights in Jan 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden Oasis:) Awesome staff, quiet , priced right
Stayed 1 night in Dec 2023

10/10 Excellent

Katarzyna

Stayed 2 nights in Dec 2023

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Fadul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like at home very friendly and caring staff
Stayed 2 nights in Jul 2023

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms smell like mold !! Staff is rude ! And they will not refund u no matter what! Owner is aggressive and unprofessional ! Not recommened ! Better to camp on the beach
Stayed 3 nights in May 2023

10/10 Excellent

Jose luis Peralta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camila was such helpful person very attentive she was amazing .
Stayed 4 nights in Mar 2023

8/10 Good

Patricia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to famous “Matcha Mama” and “Follow the Dream” sign…breakfast was include which is a huge help to your pocket considering how expensive is Tulum. Special thank you to Camila at the front desk, she was always helpful and gave us great tips and recommendations as this was our first time in Tulum
Stayed 2 nights in Mar 2023