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Dreams Tulum Resort & Spa - All Inclusive

4.5 star property

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Photo gallery for Dreams Tulum Resort & Spa - All Inclusive

Exterior
Property video
Couples treatment rooms, sauna, hot tub, body treatments, hydrotherapy
Outdoor banquet area
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Parking included
$392
$321 nightly
$392 total
Total with taxes and fees
Apr 5 - Apr 6

Explore the area

View in a map
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780
  • Place, Tulum National Park
    ‪1 min walk‬
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Tulum Mayan Ruins
    ‪13 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪56 min drive‬

Room options

View all photos for Deluxe Garden View King

Down comforters, in-room safe, individually decorated

Deluxe Garden View King

9.0 out of 10
Wonderful
(19 reviews)
  • Garden view
  • 451 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Adult Garden View Double

Down comforters, in-room safe, individually decorated

Deluxe Adult Garden View Double

  • Garden view
  • 451 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Ocean View Double

Preferred Club Ocean View Double | Down comforters, in-room safe, individually decorated

Preferred Club Ocean View Double

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 451 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Adult Garden View King

Down comforters, in-room safe, individually decorated

Deluxe Adult Garden View King

  • Garden view
  • 451 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean View King

Preferred Club Ocean View King | Down comforters, in-room safe, individually decorated

Preferred Club Ocean View King

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 451 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Hacienda Presidencial Suite

Preferred Club Hacienda Presidencial Suite | Down comforters, in-room safe, individually decorated

Preferred Club Hacienda Presidencial Suite

  • Ocean view
  • 1948 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda Preferred Club Suite

Hacienda Preferred Club Suite | Down comforters, in-room safe, individually decorated

Hacienda Preferred Club Suite

  • Ocean view
  • 623 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Deluxe Swimout Garden Double

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden Double

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 451 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Garden King

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden King

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 451 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean Front King

Preferred Club Honeymoon Suite Ocean Front King | Down comforters, in-room safe, individually decorated

Preferred Club Honeymoon Suite Ocean Front King

  • Ocean view
  • 627 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Preferred Club Junior Suite Ocean Front Double | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Double

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 547 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 547 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Swimout Adult Garden Double

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden Double

  • Garden view
  • 451 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Adult Garden King

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden King

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 451 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View Double

Down comforters, in-room safe, individually decorated

Junior Suite Garden View Double

8.4 out of 10
Very good
(10 reviews)
  • Garden view
  • 547 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

Preferred Club Junior Suite Ocean View Double | View from room

Preferred Club Junior Suite Ocean View Double

  • Ocean view
  • 547 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Garden View King

Down comforters, in-room safe, individually decorated

Junior Suite Garden View King

8.4 out of 10
Very good
(9 reviews)
  • Garden view
  • 547 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 547 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View Double

Down comforters, in-room safe, individually decorated

Deluxe Garden View Double

9.0 out of 10
Wonderful
(13 reviews)
  • Garden view
  • 451 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Garden View King

Deluxe Junior Garden View King | Down comforters, in-room safe, individually decorated

Deluxe Junior Garden View King

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 515 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View King

Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Garden View King

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 547 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View Double

Preferred Club Junior Suite Garden View Double | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Garden View Double

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 547 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, Garden View (Deluxe)

Down comforters, in-room safe, individually decorated

Family Suite, Garden View (Deluxe)

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Tulum

Located in Tulum, Dreams Tulum Resort & Spa - All Inclusive is by the ocean, a 4-minute drive from LabnaHa Ecopark Adventures and 5 minutes from Tulum National Park. .This all-inclusive property is 5.8 mi (9.3 km) from Tulum Mayan Ruins and 6.1 mi (9.9 km) from Xel-Há Park.

What's nearby

  • Tulum National Park - 1 min walk - 0.0 miles
  • Jaguar Park - 1 min walk - 0.0 miles
  • Tulum Mayan Ruins - 13 min drive - 4.8 miles
  • Xel-Há Park - 18 min drive - 7.5 miles
  • Gran Cenote - 19 min drive - 9.4 miles

Getting around

  • Tulum Intl. Airport (TQO) - 54 min drive

Restaurants

  • ‪World Cafe - ‬2 min walk
  • ‪Coco Cafe - ‬2 min walk
  • ‪Seaside Grill - ‬2 min walk
  • ‪El Patio Restaurant - ‬2 min walk
  • ‪Playa Pescadores - ‬17 min drive

About this property

Dreams Tulum Resort & Spa - All Inclusive

Dreams Tulum Resort & Spa - All Inclusive offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Tulum property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a health club are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 432 air-conditioned rooms featuring flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy French cuisine at Bordeaux, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tulum? This property has 5460 square feet (507 square meters) of space consisting of a conference center and a meeting room. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.
Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 7 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Gohan
  • Himitsu
  • Portofino

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Library
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Tennis lessons
  • TV in common areas
  • Winery

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (5,460 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dreams Tulum Resort All Inclusive
Dreams Tulum
Dreams Tulum All Inclusive
Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort All Inclusive
Dreams Tulum All Inclusive
Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
Hotel Dreams Tulum Resort & Spa - All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Resort All Inclusive
Dreams All Inclusive
Dreams Tulum & Inclusive Tulum

Dreams Tulum Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 460 out of 1006 reviews
Rating 8 - Good. 202 out of 1006 reviews
Rating 6 - Okay. 169 out of 1006 reviews
Rating 4 - Poor. 83 out of 1006 reviews
Rating 2 - Terrible. 92 out of 1006 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Sherma, Broolyn

Stayed 3 nights in Nov 2025

10/10 Excellent

Shavonte, Indianapolis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had an amazing stay! The staff was very pleasant, friendly and showed you a great time. 100000/10 highly recommend. Very beautiful, private beach, nice, clean, spacious rooms. Food was delicious:)
Stayed 3 nights in Nov 2025

8/10 Good

Paula Monica, Miami

Liked: Cleanliness, amenities, property conditions & facilities
The resort in general is great. The only negative issue I noticed is that for those who smoke there are only two places no very convenient. One is next to the lobby and the second one is behind the buffet restaurant and the security personnel are always asking guests to only smoke in those places. For people who smoke would be very nice to have more places close to the beach and close to the bars. Smokers are heavily discriminated. That is my opinion
Stayed 2 nights in Oct 2025

8/10 Good

Carlos, Miami

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beach is great and the hotel is wonderful, Staff and amenities are high end
Stayed 7 nights in Oct 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The options for dining and entertainment were excellent. The staff are very friendly and ready to help with anything. There are good options for excursions but you don’t need to leave the resort to have a great time.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ivone

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was great, spacious and clean, bed very comfortable! All the staff was very friendly and helpful. The resort in general was amazing!
Stayed 3 nights in Nov 2025

6/10 Okay

brack alan

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Dated, food can use work, our bed in 3119 needs to be replaced
Stayed 8 nights in Nov 2025

10/10 Excellent

Alexandria

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff Clean resort Good food
Stayed 3 nights in Nov 2025

10/10 Excellent

Griselda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless staff were ALL friendly and eager to help in any way. All very welcoming and super polite. Good was amazing and delicious. Loved our stay
Stayed 4 nights in Nov 2025

6/10 Okay

Sandra

Liked: Cleanliness, amenities
The place is beautiful, the staff is great but the rooms need work. Bathroom and shower doors don’t close properly. At night I can hear my neighbors entire conversation. And I don’t know what would posses a company to reuse old chips at a Buffett but it really ruined breakfast for me. I really like chilaquiles, tried a couple times in case it was a one off. Nope. Gross tasting chips that have been clearly reused day after day. I am all for not wasting food if it’s still good. The food was over all mediocre. In a place like Mexico where food is so delicious and affordable I would not do an all inclusive again. The best food we had the whole trip was on our day trip to Chichen Itza and the Senote. Then at the airport when we were leaving. Although a truly beautiful location as a Mexican/American I would not go back. This place gave slight cruise vibes where they are often trying to upsell you. Not a fan.
Stayed 3 nights in Nov 2025

4/10 Poor

Lindsay

Traveled with partner
Liked: Property conditions & facilities
We upgraded to a room with a swim out pool and our whole room smelled like milldew and all our belongings smell as well. We were disappointed in the food. The best meal we had was the club sandwich from room service.
Stayed 3 nights in Nov 2025

4/10 Poor

Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The thing i didn't like the most was they put me in a room with a dysfunctional jacuzzi, why would you put someone in a room that pays good money for something that doesn't work and try to downgrade me to something smaller??? That doesn't even make sense, before you put someone in any of these rooms, you have to make sure everything is functional...But that wasn't professional in my book
Stayed 3 nights in Nov 2025

8/10 Good

Valentina, Toronto

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff is great, friendly! Amenities are nice, food is good and coffee but most of the specialty restaurants are closed. There are few wedding a day so if you are not a part of a Wedding party it could be overwhelming.
Stayed 4 nights in Nov 2025

8/10 Good

NIKIA

Liked: Cleanliness, amenities, property conditions & facilities
The room service and the spa were absolutely wonderful.
Stayed 5 nights in Nov 2025

6/10 Okay

Petar

Traveled with family and small children
Liked: Cleanliness
The hotel and rooms were dated, you can tell it's an older resort. The pool tiles and concrete were either breaking off or peeling. The main pool was also a little dirty. The resort could use a refresh. The food at the Buffet for Breakfast, lunch and dinner was repetitive every day, and would probably give it a 6.5/10 for the selection and quality. Staff were nice overall, but some try to take advantage and sell you overpriced premium liquor.. But I guess that's Mexico overall..
Stayed 4 nights in Nov 2025

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first visit to Tulum and we will definitely be back! The service at this resort was 5 star (especially Alfonzo at the preferred beach), rooms beautiful and well cared for, the food/drinks were fantastic along with prompt room service on any request. We loved how secluded this resort was with miles of beaches to explore. We look forward to bringing our kids with us next trip!!!
View from our room
Stayed 7 nights in Nov 2025

10/10 Excellent

Valentina, Toronto

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff is extremely nice, gardens are beautifully maintained. Cocktails are great, food is very good.
Stayed 1 night in Nov 2025

10/10 Excellent

Esther

Stayed 3 nights in Oct 2025

10/10 Excellent

Sharlonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything about my trip
Stayed 5 nights in Oct 2025

10/10 Excellent

Arturo

Liked: Property conditions & facilities
Todo muy bien gracias
Stayed 4 nights in Oct 2025

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
very beautiful resort. Our room was great and I really enjoyed the jet tub in the evening. It was a smaller size resort then i have stayed in before but it was perfect for what we were needing on our trip. Very calm and relaxing atmosphere.
Stayed 2 nights in Oct 2025

10/10 Excellent

Catherine, Fairfax

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time! Recommend!
Stayed 4 nights in Oct 2025

10/10 Excellent

Calvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so nice and professional
Stayed 1 night in Oct 2025

10/10 Excellent

Paul Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2025

8/10 Good

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful! Specially Edgar and Alejandro from the restaurant side, they made my birthday celebrations amazing, helping my mother and sister create a great surprise for me! Also the animation team was always fun and awesome, Gonzalo, Erick, Rony and Ricky helped us have so much fun! And our waiter Antonio and Salvador from the cabanas gave us some premium service!
Stayed 5 nights in Oct 2025