See all properties

Downtown Tulum Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Downtown Tulum Hotel

2 outdoor pools
Food court
Deluxe Double Room | Premium bedding, down comforters, in-room safe, free WiFi
Reception
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Pool
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Spa

Explore the area

View in a map
CENTRO, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪14 min walk‬
  • Place, Cenote Calavera
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Bathroom | Shower, towels, soap, shampoo

Deluxe Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

Comfort Room | Premium bedding, down comforters, in-room safe, free WiFi

Comfort Room

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | Premium bedding, down comforters, in-room safe, free WiFi

Standard Room

  • 172 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | Premium bedding, down comforters, in-room safe, free WiFi

Comfort Quadruple Room

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Outdoor pool, sun loungers
Elements Tulum Boutique Hotel
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 924 reviews
Elements Tulum Boutique Hotel

About the neighborhood

Tulum

With a stay at Downtown Tulum Hotel, you'll be centrally located in Tulum, within a 5-minute drive of Tulum Mayan Ruins and Tulum National Park. .This hotel is 3.6 mi (5.8 km) from Tulum Beach and 3.7 mi (5.9 km) from Playa Paraiso.

What's nearby

  • Dos Aguas Park - 8 min walk - 0.5 miles
  • Hospital de Tulum - 14 min walk - 0.8 miles
  • Jaguar Park - 19 min walk - 1.0 mile
  • Hunab Lifestyle Center - 19 min walk - 1.0 mile
  • Cenote Calavera - 4 min drive - 1.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Taqueria Honorio - ‬2 min walk
  • ‪Mestixa - ‬2 min walk
  • ‪Del Cielo - ‬1 min walk
  • ‪Tacos y tortas el tio - ‬1 min walk
  • ‪Sa’za - ‬2 min walk

About this property

Downtown Tulum Hotel

Hotel with 2 outdoor swimming pools, near Tulum National Park
Downtown Tulum Hotel offers 24 air-conditioned accommodations with safes. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.
Make yourself at home in one of the 24 air-conditioned guestrooms. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include bicycles to rent.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. Continental breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. A ferry terminal shuttle is available for a surcharge.
Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Rooftop - Onsite rooftop bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 to 300 for adults and MXN 150 to 300 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Private picnics

Restaurants on site

  • Rooftop

Things to do

  • 2 outdoor pools
  • Bicycle rentals

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Elevator (67 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 435 per pet, per night
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 to 300 for adults, and MXN 150 to 300 for children
  • Pet fee: MXN 435 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Downtown Tulum Hotel Hotel
Downtown Tulum Hotel Tulum
Downtown Tulum Hotel Hotel Tulum

Downtown Tulum Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 10 out of 14 reviews
Rating 8 - Good. 2 out of 14 reviews
Rating 6 - Okay. 2 out of 14 reviews
Rating 4 - Poor. 0 out of 14 reviews
Rating 2 - Terrible. 0 out of 14 reviews

9.2/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

YuChieh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is pretty good—the room is clean and has basically everything you need. However, the music from the rooftop is VERY loud and goes on until midnight, making it impossible to sleep. The hotel does provide earplugs, but with that volume, they’re basically useless. If you’re a light sleeper, I would not recommend this place. Also, I think the owner should consider including this information in the hotel description.
Stayed 1 night in Sep 2025

10/10 Excellent

CECILIA

Stayed 1 night in Aug 2025

10/10 Excellent

irene, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 excellent Walking distance to ADO station Walking distance to super AKI taxi station
Stayed 4 nights in Aug 2025

10/10 Excellent

Juan

Excelente lugar y servicio
Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, amenities
Jesús y el equipo nos atendieron muy bien El lugar está muy bonito y tiene muy buena calidad los alimentos
Stayed 2 nights in Jul 2025

8/10 Good

RENE JAIME

Liked: Cleanliness, staff & service, property conditions & facilities
no parking. no estacionamiento. faltan basurero en el cuarto.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción
Stayed 1 night in Apr 2025

10/10 Excellent

SU LIN MIGDAL ET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Elvira

Liked: Cleanliness, staff & service
Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor. It’s very hard to sleep before this music club closes.
Stayed 6 nights in Mar 2025

10/10 Excellent

Diego

Stayed 3 nights in Jan 2025

8/10 Good

Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se encuentra en el Centro de Tulum, no cuenta con estacionamiento
Stayed 3 nights in Jan 2025