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Downtown Tulum Hotel

Property class: 4

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Photo gallery for Downtown Tulum Hotel

A woman in a white dress and brown jacket standing by a round table with chairs, surrounded by lush tropical plants and a stone wall.
A woman descending a staircase in a modern building with a minimalist design, featuring a metal railing and a wooden door.
A bar area with two wooden chairs, a counter with various bottles, and a person serving a drink.
A group of people dining at an outdoor table with a view of the city skyline.
A dimly lit bedroom with a bed, bedside table, and a lamp.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
CENTRO, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪14 min walk‬
  • Place, Jaguar Park
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Deluxe Double Room

A bedroom with a large bed, bedside lamps, a mirror, and a window with curtains.

Deluxe Double Room

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Room

A bedroom with a bed, bedside tables, an air conditioner, and a black object on the floor.

Comfort Room

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room

A bedroom with a bed, a ceiling fan, a nightstand, and a view of a patio with a table and chairs.

Standard Room

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Comfort Quadruple Room

A hotel room with two beds, a built-in wardrobe, and wall-mounted lighting.

Comfort Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Tulum

With a stay at Downtown Tulum Hotel, you'll be centrally located in Tulum, within a 15-minute drive of Tulum Mayan Ruins and Xel-Há Park. .This hotel is 3.6 mi (5.8 km) from Tulum Beach and 3.7 mi (5.9 km) from Playa Paraiso.

What's nearby

  • Dos Aguas Park - 8 min walk - 0.5 miles
  • Hospital de Tulum - 14 min walk - 0.8 miles
  • Jaguar Park - 19 min walk - 1.0 mile
  • Hunab Lifestyle Center - 19 min walk - 1.0 mile
  • Cenote Calavera - 4 min drive - 1.4 miles

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Taqueria Honorio - ‬2 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪La Chiapaneca - ‬1 min walk
  • ‪La Guarida - ‬5 min walk
  • ‪Mestixa - ‬2 min walk

About this property

Downtown Tulum Hotel

Downtown Tulum Hotel offers 24 air-conditioned accommodations with safes. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.
Make yourself at home in one of the 24 air-conditioned guestrooms. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.
Dip into one of the 2 outdoor pools or enjoy other recreational amenities, which include bicycles to rent.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. Continental breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. A ferry terminal shuttle is available for a surcharge.
Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Rooftop - Onsite rooftop bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 to 300 for adults and MXN 150 to 300 for children
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Private picnics

Restaurants on site

  • Rooftop

Things to do

  • 2 outdoor pools
  • Bicycle rentals

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Elevator (67 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 435 per pet, per night
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 to 300 for adults, and MXN 150 to 300 for children
  • Pet fee: MXN 435 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Downtown Tulum Hotel Hotel
Downtown Tulum Hotel Tulum
Downtown Tulum Hotel Hotel Tulum

Downtown Tulum Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 19 out of 30 reviews
Rating 8 - Good. 5 out of 30 reviews
Rating 6 - Okay. 4 out of 30 reviews
Rating 4 - Poor. 0 out of 30 reviews
Rating 2 - Terrible. 2 out of 30 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Porsche

Liked: Cleanliness, staff & service, amenities
The staff was amazing and rooms were cleanLuis was amazing! We were a party of 8 and he took GOOD care of us. Provided us with the best local spots and places to stay clear from. Food and drinks were good as well. I’d definitely stay here again.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Sergiu

Liked: Cleanliness, amenities, property conditions & facilities
Staff: 5* Room: 5* Noise: 3* Noisy however, you are in the party area of the city, so tjis should be expected
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
We only spent
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 excellent Walking distance to ADO station Walking distance to super AKI taxi station
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Ehsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, with very helpful staff. A rooftop bar and restaurant is a plus and very convenient. The room was small, but I enjoyed staying for a couple of nights. A bit getting noisy in the night because of the rooftop, but I was okay with that. I had an issue with the balcony door lock, which was not completely locked, even though you tried hard, and it could open with a push from outside. The balcony is a nice setup shared with other rooms. It was okay with me, but I am not sure everyone can accept that, especially if they have personal belongings in the room while they are out.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, room comfort
Be aware that this hotel blasts music until 2am. Might be fun for some, but when the music is so loud you cant have a conversation inside your room, it wasnt great for us. we tried to politely ask for a cancellation 5 min after we checked in, but they denied us.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Elvira

Liked: Cleanliness, staff & service
Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor. It’s very hard to sleep before this music club closes.
Stayed 6 nights in Mar 2025
Verified review

6/10 Okay

YuChieh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is pretty good—the room is clean and has basically everything you need. However, the music from the rooftop is VERY loud and goes on until midnight, making it impossible to sleep. The hotel does provide earplugs, but with that volume, they’re basically useless. If you’re a light sleeper, I would not recommend this place. Also, I think the owner should consider including this information in the hotel description.
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Nicola

Disliked: Cleanliness, amenities
During my stay at Downtown Tulum Hotel (31/12/25–03/01/26), I experienced multiple serious issues. The booked Comfort Room had no hot water, towels provided were dirty, and no hairdryer was available. After repeated complaints, I was involuntarily downgraded to a Standard Room, where the water was only lukewarm. Very loud rooftop music at night made it impossible to rest, and the staff showed little willingness to effectively resolve the problems. A security deposit was also requested at check-in without prior disclosure. Due to the lack of essential services and overall discomfort for the entire stay, I have formally requested a full refund through Expedia.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

jorge arturo

Liked: Cleanliness, staff & service, amenities
La atención y el personal un diferencial
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Ronald

Liked: Cleanliness
Solo pasé una noche, pero No había agua para ducharse en nuestra estadía, no había TV, nos cobran un 500 pesos de depósito que lo reembolsan al final cuando hacemos en check out, hay bastante ruido por que en la tercera planta hay como un bar, es muy centro de Tulum queda todo cerca, pero No fue la mejor experiencia.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Evelyn G

Liked: Cleanliness, staff & service, amenities
Lugar perfecto para descansar, limpio y ordenado
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service, amenities
Magnífico
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities
Si estaba limpia .
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Juan

Excelente lugar y servicio
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, amenities
Jesús y el equipo nos atendieron muy bien El lugar está muy bonito y tiene muy buena calidad los alimentos
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

RENE JAIME

Liked: Cleanliness, staff & service, property conditions & facilities
no parking. no estacionamiento. faltan basurero en el cuarto.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se encuentra en el Centro de Tulum, no cuenta con estacionamiento
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Alfonso

Stayed 1 night in Apr 2026
Verified review

8/10 Good

Bridgette

Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

MAYRA

Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Ricardo

Stayed 1 night in Dec 2025
Verified review

8/10 Good

Aldo

Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Ozer

Stayed 1 night in Nov 2025