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York Suites Toronto

3.0 star property

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Photo gallery for York Suites Toronto

Superior Apartment, Multiple Beds, Balcony, Lake View | View from room
Elite Apartment, 1 Bedroom, Kitchen, City View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu
Superior Apartment, Multiple Beds, Balcony, Lake View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu
Superior Apartment, Multiple Beds, Balcony, Lake View | View from room
Superior Apartment, Multiple Beds, Balcony, Lake View | Balcony

Reviews

7.0 out of 10
Good

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
14 York St, Toronto, ON, M5J 0B1
  • Place, Scotiabank Arena
    ‪2 min walk‬
  • Place, Rogers Centre
    ‪7 min walk‬
  • Place, CN Tower
    ‪7 min walk‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Kitchen, Partial Lake View

Deluxe Studio, 1 Queen Bed with Sofa bed, Kitchen, Partial Lake View | Individually decorated, individually furnished, desk, laptop workspace

Deluxe Studio, 1 Queen Bed with Sofa bed, Kitchen, Partial Lake View

  • Partial lake view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Studio, 1 Queen Bed with Sofa bed, Kitchen, Lake View

Luxury Studio, 1 Queen Bed with Sofa bed, Kitchen, Lake View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu

Luxury Studio, 1 Queen Bed with Sofa bed, Kitchen, Lake View

  • Lake view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Superior Studio, 1 Queen Bed with Sofa bed, Kitchen, Partial Lake View

Superior Studio, 1 Queen Bed with Sofa bed, Kitchen, Partial Lake View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu

Superior Studio, 1 Queen Bed with Sofa bed, Kitchen, Partial Lake View

  • Partial lake view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Panoramic Apartment, 1 Bedroom, Kitchen, City View

Panoramic Apartment, 1 Bedroom, Kitchen, City View | Individually decorated, individually furnished, desk, laptop workspace

Panoramic Apartment, 1 Bedroom, Kitchen, City View

  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 1 Bedroom, Kitchen, Lake View

Premium Apartment, 1 Bedroom, Kitchen, Lake View | Individually decorated, individually furnished, desk, laptop workspace

Premium Apartment, 1 Bedroom, Kitchen, Lake View

  • Lake view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premier Apartment, 1 Bedroom, Kitchen, City View

Premier Apartment, 1 Bedroom, Kitchen, City View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu

Premier Apartment, 1 Bedroom, Kitchen, City View

  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Design Apartment, 1 Bedroom, Balcony, City View

Design Apartment, 1 Bedroom, Balcony, City View | Individually decorated, individually furnished, desk, laptop workspace

Design Apartment, 1 Bedroom, Balcony, City View

  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Exclusive Apartment, 3 Bedrooms, Balcony, Lake View

Exclusive Apartment, 3 Bedrooms, Balcony, Lake View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu

Exclusive Apartment, 3 Bedrooms, Balcony, Lake View

  • Lake view
  • 904 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds
  • Free WiFi

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Lake View

Deluxe Apartment, 2 Bedrooms, Balcony, Lake View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu

Deluxe Apartment, 2 Bedrooms, Balcony, Lake View

  • Lake view
  • 915 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Grand Apartment, 3 Bedrooms, Balcony, Lake View

Grand Apartment, 3 Bedrooms, Balcony, Lake View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu

Grand Apartment, 3 Bedrooms, Balcony, Lake View

  • Lake view
  • 1184 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Elite Apartment, 2 Bedrooms, Balcony, City View

Elite Apartment, 2 Bedrooms, Balcony, City View | Individually decorated, individually furnished, desk, laptop workspace

Elite Apartment, 2 Bedrooms, Balcony, City View

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 915 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Apartment, Multiple Beds, Balcony, Lake View

Superior Apartment, Multiple Beds, Balcony, Lake View | Individually decorated, individually furnished, desk, laptop workspace

Superior Apartment, Multiple Beds, Balcony, Lake View

  • Lake view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Double Sofa Bed and 1 Twin Bed
  • Free WiFi

View all photos for Exclusive Apartment, 1 Bedroom, Balcony, Lake View

Exclusive Apartment, 1 Bedroom, Balcony, Lake View | Individually decorated, individually furnished, desk, laptop workspace

Exclusive Apartment, 1 Bedroom, Balcony, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Design Studio, 1 Queen Bed, Kitchen, Lake View

Design Studio, 1 Queen Bed, Kitchen, Lake View | Individually decorated, individually furnished, desk, laptop workspace

Design Studio, 1 Queen Bed, Kitchen, Lake View

  • Lake view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms, Balcony, Lake View

Premium Apartment, 2 Bedrooms, Balcony, Lake View | Individually decorated, individually furnished, desk, laptop workspace

Premium Apartment, 2 Bedrooms, Balcony, Lake View

  • Lake view
  • 915 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premier Apartment, 2 Bedrooms, Balcony, City View

Premier Apartment, 2 Bedrooms, Balcony, City View | Individually decorated, individually furnished, desk, laptop workspace

Premier Apartment, 2 Bedrooms, Balcony, City View

  • City view
  • 915 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Apartment, 2 Bedrooms, Balcony, Lake View

Junior Apartment, 2 Bedrooms, Balcony, Lake View | Individually decorated, individually furnished, desk, laptop workspace

Junior Apartment, 2 Bedrooms, Balcony, Lake View

  • Lake view
  • 915 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Classic Apartment, 1 Bedroom, City View

Classic Apartment, 1 Bedroom, City View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu

Classic Apartment, 1 Bedroom, City View

  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Apartment, 1 Bedroom, Kitchen, City View

Executive Apartment, 1 Bedroom, Kitchen, City View | Individually decorated, individually furnished, desk, laptop workspace

Executive Apartment, 1 Bedroom, Kitchen, City View

  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Club Apartment, 1 Bedroom, Balcony, City View

Club Apartment, 1 Bedroom, Balcony, City View | Individually decorated, individually furnished, desk, laptop workspace

Club Apartment, 1 Bedroom, Balcony, City View

  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Elite Apartment, 1 Bedroom, Kitchen, City View

Elite Apartment, 1 Bedroom, Kitchen, City View | Individually decorated, individually furnished, desk, laptop workspace

Elite Apartment, 1 Bedroom, Kitchen, City View

  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Executive Apartment, 2 Bedrooms, Balcony, Lake View

Executive Apartment, 2 Bedrooms, Balcony, Lake View | Living area | 43-inch flat-screen TV with satellite channels, Netflix, Hulu

Executive Apartment, 2 Bedrooms, Balcony, Lake View

  • Lake view
  • 840 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

Similar properties

Executive Suite, 1 Queen Bed with Sofa bed, City View | Living area | 50-inch flat-screen TV with digital channels
Palmerston Luxe Hotel
Old Toronto
  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
3.0 out of 5, 2 reviews
$168 nightly
The price is $206
Jun 17 - Jun 18
Total with taxes and fees
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About the neighborhood

Toronto

With a stay at York Suites Toronto in Toronto (Downtown Toronto), you'll be a 4-minute walk from Scotiabank Arena and 6 minutes by foot from Ripley's Aquarium of Canada. .This apartment is 0.4 mi (0.6 km) from Rogers Centre and 0.4 mi (0.6 km) from CN Tower.
View more Apartments in TorontoOpens in a new window

What's nearby

  • Scotiabank Arena - 2 min walk - 0.1 miles
  • Rogers Centre - 7 min walk - 0.4 miles
  • Ripley's Aquarium of Canada - 7 min walk - 0.4 miles
  • Metro Toronto Convention Centre - 7 min walk - 0.4 miles
  • CN Tower - 7 min walk - 0.4 miles

Getting around

  • Queens Quay West at Harbourfront Centre Stop - 5 min walk
  • Union Station - 6 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 23 min drive

Restaurants

  • ‪Real Sports Bar & Grill - ‬3 min walk
  • ‪Aroma Espresso Bar - ‬3 min walk
  • ‪Shanghai 360 - ‬4 min walk
  • ‪Air Canada Signature Club - ‬4 min walk
  • ‪The Bentwood - ‬3 min walk

About this property

York Suites Toronto

York Suites Toronto offers 30 air-conditioned accommodations with washers/dryers and coffee/tea makers. These individually decorated and furnished accommodations have separate sitting areas and include desks and dining tables. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 43-inch flat-screen televisions come with satellite channels and Netflix. Housekeeping is provided on request.

Make yourself at home in one of the 30 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. 43-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided on request.
The front desk is staffed during limited hours. Self parking (subject to charges) is available onsite.

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Self parking on site (CAD 20 per night)

Family friendly

  • Crib: CAD 10 per night

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Stovetop
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area
  • Separate sitting area

Entertainment

  • 43-inch flat-screen TV with satellite channels
  • Hulu
  • Netflix
  • Streaming services

Laundry

  • Laundry detergent
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Fee: CAD 20 per pet per night
  • Service animals exempt from fees
  • Deposit: CAD 200 per stay

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • Limited-hour front desk

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 30 units
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 11:00 AM - 6:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools
Guests arriving after 6 PM must complete the pre-registration form sent by the property to receive late arrival instructions. Guests who experience issues with the form should contact the property in advance to provide direct contact information.

Access methods

Front desk (limited hours), smart lock

Pets

Pets allowed for an extra charge of CAD 20 per pet, per night, plus a deposit of CAD 200 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for CAD 10 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of CAD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: CAD 20 per night
  • Pet deposit: CAD 200 per stay
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CAD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gorgeous Apartments Toronto
Gorgeous Downtown Apartments Hotel
Gorgeous Downtown Apartments Toronto
Gorgeous Downtown Apartments Hotel Toronto

York Suites Toronto Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 32 out of 77 reviews
Rating 8 - Good. 10 out of 77 reviews
Rating 6 - Okay. 12 out of 77 reviews
Rating 4 - Poor. 7 out of 77 reviews
Rating 2 - Terrible. 16 out of 77 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great restaurants and shopping close by.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Liam

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable place to stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

CAREY

Liked: Cleanliness, staff & service, amenities
Very clean room. Location could not be better!
Laying in bed, you're looking over the city! There is also a balcony just big enough to stand on and look at the views!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The apartment was exactly as described — very clean, comfortable, and well maintained. The location was perfect, with easy access to everything we needed.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place. Front desk staff very friendly, kindly gave us directions. Easy to find. Parking available. Convenient location.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Astrid

Liked: Cleanliness, property conditions & facilities
The place had a nice, homely feel. Clean, quiet, and easy to enjoy.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space was clean, bright, and thoughtfully set up. A pleasant place to stay.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great space! Was so nice to have more than a hotel room, and feel on top of each other. Had plenty of space, amazing to have two washrooms. Great view, secure! Can't wait to go back. Def worth the price in the off season. Amazing location!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities
clean condo, convenient location to metro and ripleys aquarium and cn tower
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was clean and worked well for us.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Good view. Convenient location. Check in was tricky
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Bruno

Liked: Cleanliness, amenities, property conditions & facilities
A comfortable place that worked well for our trip. No issues at all.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and well-kept apartment. Clean, quiet, and exactly as described. Check-in was easy and communication was clear
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good luck was nice tho
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Angel

Liked: Property conditions & facilities
Very beautiful and wonderful location. Spacious! Only complaint was not very cleanly with crumbs and blonde hair around as I am a brunette. Everything else wonderful.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This condo could not be more central. It is right off the highway and is neighbours with Scotiabank Arena, the CN Tower, the aquarium and Rogers Stadium. It was very small and we heard the traffic from the highway all night. It had everything we needed and was very clean. We had a question and emailed the property and got a response immediately.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jing

Liked: Cleanliness, amenities, property conditions & facilities
I really appreciate the host to accommodate me and my son a bit early after an exhausting overnight flight. The room is nicely decorated with beautiful sun shine pouring on the bed. It’s five minutes walk to union subway station and take you everywhere without having to call Uber. The grocery store is also on the other side of the street. All in all, a very pleasant stay and definitely recommend.
Stayed 5 nights in Jan 2026
Verified

6/10 Okay

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
The place was well laid out, impeccably clean, and very comfortable. The kitchen could be quickly improved with a few things like more glasses, adding wine glasses, oven mitts, and a few other common things. We were challenged with there being only one set of keys, and a major plumbing issue that had scalding hot water come out of both hot and cold sides of every tap at every sink, both showers, in the washing machine and even in both toilets.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very nice view clean heater worked well only issue was not with room itself but I paid for a parking pass and someone forgot to leave the garage fob leading to me getting a parking ticket waiting on a response from the owners. To finding out it wasn’t available and having to pay another 75dollars usd to park in the garage next door
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Sheila

Disliked: Staff & service
The fobs are left in the rooms. We were unable to access the elevators. I had 2 rooms booked one on the 61st floor and the other on the 37th floor. The property management company’s instructions on check-in stated that once we entered a code to enter the building we would have access to the elevators and there would be no need to involve the concierge. After several attempts we had to contact the concierge who was able t9 give us access to the elevators for 5 minutes. We had to split up to retrieve the fobs from each unit but could not go back and forth between the units as there was only one fob and each unit. Each fob only gave you access on the elevator to the floor that your unit was on and the ground floor.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

William

Disliked: Amenities, property conditions & facilities
It all started when the company required a $200 deposit. This was problematic as they gave me a website for an invoice which was an invalid URL. I had to contact the company on more than one occasion to straighten this out. Upon check-in, it was obvious that there was no cold water. This made it even difficult to brush teeth, and a shower was impossible as the water came out at a very high temperature which could not be controlled. To clean myself I needed to fill the bathtub with scolding, hot water and wait a couple hours for it to cool down enough. To resolve this issue I contacted the company twice by email and they did nothing.
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Sheila

Disliked: Staff & service
Dealing with the property management company was a nightmare. They don’t contact you until 48 hours in advance. They were impossible to get a hold of by phone and their emails were repetitive without being specific. They charged us a $40 premium for 4 extra people, we were 6 in total for 2 units. One room was supposed to accommodate 3 and the other 4 people. This was not the case 2 people in our party ended up taken a Uber home at a cost of $60. The hideaway beds in both units were a joke and the only way the one could accommodate 2 people was if they were children and you needed an engineering degree to open and close it. Don’t even get me started on accessing the place at check-in. I think I sent comments to you about check-in process. Worst I’ve ever experienced. If I were Hotel.com I would immediately stop representing this company or at least for warn your customers of there ridiculous process
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Nicola

Disliked: Cleanliness, amenities, property conditions & facilities
I did not stay at this property due to serious cleanliness concerns upon arrival. The apartment looked nothing like the photos. The walls were visibly dirty, the couch had stains, there was a large hair on the toilet seat, and the bed sheets contained multiple black hairs and debris when I pulled back the blankets to check them. The unit felt worn down and unclean. I left immediately because I did not feel comfortable staying there. I contacted the host multiple times that same evening and provided photos. I received no response. Expedia also attempted to contact the property and was unable to obtain a response. As a result, I am out $552 for the booking, plus $60 for parking that I did not use. I travel frequently for work and understand normal wear and tear in an apartment, but cleanliness and basic responsiveness are reasonable expectations. Unfortunately, this property did not meet those standards.
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

Gabriel

Disliked: Cleanliness, amenities
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Jessica

Stayed 1 night in Mar 2026

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