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Shangri-La Toronto

Property class: 5 and above

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Photo gallery for Shangri-La Toronto

A modern hotel with a glass facade, a visible restaurant area, and a sign indicating it is located in Toronto.
Creator video - submitted by Volha’s Travel Vault
A rooftop terrace with wicker furniture, potted plants, and a view of city buildings.
A hotel lobby with multiple chandeliers and large windows offering views of the cityscape.
A modern hotel room with a curved wooden design, a bed, a red chair, and a view of the cityscape.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
$327 nightly
The current price is $392 total
Total with taxes and fees
Dec 6 - Dec 7

Explore the area

View in a map
188 University Avenue, Toronto, ON, M5H 0A3
  • Place, PATH Underground Shopping Mall
    ‪1 min walk‬
  • Place, Queen Street West
    ‪2 min walk‬
  • Place, CF Toronto Eaton Centre
    ‪6 min walk‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a nightstand, and a window with curtains.

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(12 reviews)
  • City view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of tall buildings.

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(33 reviews)
  • City view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a nightstand, and a window with curtains.

Premier Room, 1 King Bed

9.8 out of 10
Exceptional
(16 reviews)
  • City view
  • 550 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (View)

A modern office chair, a desk with a laptop, and an open book, with a cityscape view through a large window.

Suite, 1 Bedroom (View)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

A modern living room with a sofa, coffee table, and TV. It features wooden paneling, a large window with a city view, and a kitchen area with cabinets and a countertop.

Deluxe Suite, 1 Bedroom

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 820 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

A hotel room with two beds, a nightstand, a lamp, and a floral wallpaper.

Executive Room, 2 Queen Beds

9.2 out of 10
Wonderful
(23 reviews)
  • City view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a bathroom with a large mirror.

Premier Room, 2 Queen Beds

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Owner)

A modern hotel room with a large bed, a nightstand with a lamp, a chair, a framed picture on the wall, and a large window with curtains.

Suite (Owner)

  • City view
  • 1100 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite

A hallway with wooden doors leading to a bathroom with a marble floor and a sink. There are books on a shelf and a decorative vase on a counter.

Premium Suite

  • City view
  • 940 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Shangri-La)

A modern hotel room with a curved wooden design, a bed, a red chair, and a view of the cityscape.

Suite (Shangri-La)

  • City view
  • 2200 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Executive Room, 1 King Bed, Terrace

A hotel room with a large bed, a desk, a chair, a nightstand, and a window with curtains.

Executive Room, 1 King Bed, Terrace

  • City view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (View)

A modern hotel room with a large bed, a nightstand with a lamp, a chair, a framed picture on the wall, and a large window with curtains.

Premier Room, 1 King Bed (View)

  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Garden)

A bed with white linens, a headboard with a patterned design, and a nightstand with a lamp.

Suite (Garden)

  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Nov 27 - Nov 28
Total with taxes and fees
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About the neighborhood

Toronto

With a stay at Shangri-La Toronto, you'll be centrally located in Toronto, just a 3-minute walk from Queen Street West and 9 minutes by foot from Metro Toronto Convention Centre. .This luxury hotel is 0.5 mi (0.8 km) from CF Toronto Eaton Centre and 0.6 mi (0.9 km) from Scotiabank Arena.

What's nearby

  • PATH Underground Shopping Mall - 1 min walk - 0.0 miles
  • Four Seasons Centre - 2 min walk - 0.1 miles
  • Queen Street West - 2 min walk - 0.1 miles
  • CF Toronto Eaton Centre - 6 min walk - 0.4 miles
  • Metro Toronto Convention Centre - 8 min walk - 0.5 miles

Getting around

  • St Andrew Station - 2 min walk
  • Union Station - 9 min walk
  • Billy Bishop Toronto City Airport (YTZ) - 12 min drive

Restaurants

  • ‪Elephant & Castle - ‬3 min walk
  • ‪Sam James Coffee Bar (SJCB) - ‬3 min walk
  • ‪Frenchy Bar et Brasserie - ‬2 min walk
  • ‪LOCAL Public Eatery Adelaide - ‬2 min walk
  • ‪Soho House Toronto - ‬1 min walk

About this property

Shangri-La Toronto

Shangri-La Toronto offers 202 accommodations with iPads and minibars. Beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Miraj Hammam Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 202 guestrooms featuring iPads and minibars. 48-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, Bosk, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Bosk - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Lobby Lounge - This lobby lounge serves breakfast only. Open daily.
Carolina - Onsite coffee shop. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Bosk
  • Carolina
  • Lobby Lounge

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 66 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels
  • iPad
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 27 to June 5:
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 125 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 56 for adults and CAD 56 for children
  • Airport shuttle fee: CAD 238 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Shangri-la Toronto
Shangri-la Hotel Toronto
Shangri-la Toronto
Shangri-la Toronto Hotel
Toronto Hotel Shangri-la
Toronto Shangri-la
Toronto Shangri-la Hotel
Shangri la Hotel Toronto

Shangri-La Toronto Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1220 out of 1421 reviews
Rating 8 - Good. 115 out of 1421 reviews
Rating 6 - Okay. 51 out of 1421 reviews
Rating 4 - Poor. 14 out of 1421 reviews
Rating 2 - Terrible. 21 out of 1421 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great amenities
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. I wish other hotels would learn from this one about hospitality. Will stay again!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staying experience.. very neat & clean
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service from check-in to checkout. They have everything need in the hotel and the staff provides good recommendations as well.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, beautiful atmosphere and location. We had a wonderful time and would recommend to any travelers interested in exploring the downtown Toronto area.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and clean hotel
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for traveling with teens. Lots of attractions and restaurants in walking distance.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel stay I have ever had
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
The hotel staff was incredible, everyone was so gracious. Fantastic location a block from the TTC and street cars, definitely will be returning.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel perfect location
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, and friendly staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently excellent
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool, sauna, steam room
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel downtown and the service was amazing.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay in the heart of Toronto We had an amazing stay at the Shangri-La Toronto. The hotel is beautiful, luxurious and exceptionally comfortable, with friendly and attentive service throughout. The location was perfect for exploring the city, and everything about the experience felt special. We absolutely loved our stay and would happily return.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, great service.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless. Staff made us feel like royalty. Location was perfect. Valet was awesome.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, old world Asian vibe. Staff are world class and experience couldn’t have been better. Centrally located and within walking distance of everything really. Highest recommendation.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! The room was clean and spacious
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and restaurants. Super location.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, the staff was spectacular, the room was spacious and had all the amenities at our disposal.
Stayed 2 nights in May 2026