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Shangri-La Toronto

5.0 star property

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Photo gallery for Shangri-La Toronto

Exterior
Creator video - submitted by Volha’s Travel Vault
Ballroom
Suite (Shangri-La) | Premium bedding, minibar, in-room safe, desk
Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
The current price is $405
$330 nightly
$405 total
Total with taxes and fees
Jul 5 - Jul 6

Explore the area

View in a map
188 University Avenue, Toronto, ON, M5H 0A3
  • Place, Queen Street West
    ‪2 min walk‬
  • Place, CF Toronto Eaton Centre
    ‪6 min walk‬
  • Place, Rogers Centre
    ‪11 min walk‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • City view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(31 reviews)
  • City view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(15 reviews)
  • City view
  • 550 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (View)

View from room

Suite, 1 Bedroom (View)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 820 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Queen Beds

9.2 out of 10
Wonderful
(22 reviews)
  • City view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Queen Beds

9.6 out of 10
Exceptional
(14 reviews)
  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite (Owner)

Premium bedding, minibar, in-room safe, desk

Suite (Owner)

  • City view
  • 1100 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite

Premium Suite | Premium bedding, minibar, in-room safe, desk

Premium Suite

  • City view
  • 940 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Shangri-La)

Suite (Shangri-La) | Premium bedding, minibar, in-room safe, desk

Suite (Shangri-La)

  • City view
  • 2200 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Executive Room, 1 King Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Terrace

  • City view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, 1 King Bed (View)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed (View)

  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Garden)

Suite (Garden) | Premium bedding, minibar, in-room safe, desk

Suite (Garden)

  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Similar properties

Exterior
Fairmont Royal York
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  • Pool
  • Spa
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  • Restaurant
4.5 out of 5, Wonderful, 8,216 reviews
$185 nightly
The price is $226
Jul 5 - Jul 6
Total with taxes and fees
Fairmont Royal York

About the neighborhood

Toronto

With a stay at Shangri-La Toronto, you'll be centrally located in Toronto, just a 3-minute walk from Queen Street West and 10 minutes by foot from CF Toronto Eaton Centre. .This luxury hotel is 0.6 mi (0.9 km) from Scotiabank Arena and 0.6 mi (1 km) from Ripley's Aquarium of Canada.

What's nearby

  • The Path - 1 min walk - 0.0 miles
  • Queen Street West - 2 min walk - 0.1 miles
  • CF Toronto Eaton Centre - 6 min walk - 0.4 miles
  • Rogers Centre - 11 min walk - 0.6 miles
  • CN Tower - 11 min walk - 0.6 miles

Getting around

  • St Andrew Station - 2 min walk
  • Union Station - 8 min walk
  • Billy Bishop Toronto City Airport (YTZ) - 12 min drive

Restaurants

  • ‪Elephant & Castle - ‬3 min walk
  • ‪Frenchy Bar et Brasserie - ‬2 min walk
  • ‪Pizzeria Libretto - ‬2 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Sam James Coffee Bar (SJCB) - ‬3 min walk

About this property

Shangri-La Toronto

Shangri-La Toronto offers 202 accommodations with iPads and minibars. Beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Miraj Hammam Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 202 guestrooms featuring iPads and minibars. 48-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Bosk, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Bosk - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Lobby Lounge - This lobby lounge serves breakfast only. Open daily.
Giovane Caffe - Onsite coffee shop. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bosk
  • Giovane Caffe
  • Lobby Lounge

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 66 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels
  • iPad
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 27 to June 5:
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 125 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 56 for adults and CAD 56 for children
  • Airport shuttle fee: CAD 238 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Shangri-la Toronto
Shangri-la Hotel Toronto
Shangri-la Toronto
Shangri-la Toronto Hotel
Toronto Hotel Shangri-la
Toronto Shangri-la
Toronto Shangri-la Hotel
Shangri la Hotel Toronto

Shangri-La Toronto Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1114 out of 1298 reviews
Rating 8 - Good. 107 out of 1298 reviews
Rating 6 - Okay. 46 out of 1298 reviews
Rating 4 - Poor. 11 out of 1298 reviews
Rating 2 - Terrible. 20 out of 1298 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, the staff was spectacular, the room was spacious and had all the amenities at our disposal.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Rayshaud

Liked: Cleanliness, amenities, property conditions & facilities
Yes amazing stay
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, big rooms.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Siva

Liked: Cleanliness, staff & service, amenities
Great room and wonderful service.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay. Great staff with accommodating check in/ check out availability.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, amenities
Great service and super rooms
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property in all respects
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kaylin

Liked: Cleanliness, amenities, property conditions & facilities
Room spotless and staff was so friendly and attentive
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jian

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
5 star service across the board. Hotel was beautiful, staff were lovely and the facilities were impeccable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

KC

Liked: Cleanliness, staff & service, amenities
Everything was incredible
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nanette

Liked: Cleanliness, property conditions & facilities
The hotel was beautiful. Upgraded to a suite and the room was meticulously clean and modern. The staff made us feel very welcome and we were very happy with our stay.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Charlene

Everything about the stay was fantastic! We will definitely stay here again when in Toronto!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay, beautiful hotel!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Aleigha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and great staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Chantal

Liked: Cleanliness, amenities, property conditions & facilities
The room was gorgeous and the staff were all so lovely and nice. The lounge was gorgeous and the live music was fantastic. The hotel was within walking distance to several theaters and other attractions, would definitely recommend.
Stayed 1 night in Jan 2026
Verified

8/10 Good

AiMee

Liked: Cleanliness, staff & service
Check in staff were nice. It took some time for them to allocate a room to me but they were pleasant.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Pax

Liked: Cleanliness, amenities, property conditions & facilities
Great location, amazing room and wonderful staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. It was clean and beautiful with very friendly and helpful staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Good staycation with water therapy(pool, steam room and sauna), comfortable bed, impeccable service, living up to the Shangrila standard
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Christopher

Liked: Amenities, property conditions & facilities
Great location. Excellent service from all staff. Great room. Very good breakfasts.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room and very friendly staff!!
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
Service was great, room was spotless, room service food was delicious. The bed was very firm, boarder uncomfortable but if you like a firm mattress then this might be a non-issue.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Accommodating staff, clean rooms. Quick service.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Bikash

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, outstanding services.
Stayed 3 nights in Nov 2025