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HOTEL PUERTA CHICHEN

3.0 star property

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Photo gallery for HOTEL PUERTA CHICHEN

Couples treatment rooms, massages
Exterior
Front of property
Terrace/patio
Standard Room, Pool View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services
The current price is $84
$70 nightly
$84 total
Total with taxes and fees
Jun 16 - Jun 17

Explore the area

View in a map
Calle 15 A Km 117 No. 30 X 20, Tinum, Yucatan, 97757
  • Place, Pre-Hispanic City of Chichen-Itza
    ‪17 min walk‬
  • Place, Pyramid of Kukulkan
    ‪6 min drive‬
  • Place, Court of the Thousand Columns
    ‪6 min drive‬

Room options

View all photos for Standard Room, City View

Standard Room, City View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Standard Room, City View

9.2 out of 10
Wonderful
(7 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Garden View

Standard Room, Garden View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Deluxe Room, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Pool View

Standard Room, Pool View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Standard Room, Pool View

  • Sleeps 4
  • 1 Double Bed

Deluxe Room, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view
Hotel Mundo Maya Chichén Itzá
Chichen Itza
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.9 out of 5, Exceptional, 144 reviews
$153 nightly
The price is $185
Jun 16 - Jun 17
Total with taxes and fees
Hotel Mundo Maya Chichén Itzá

About the neighborhood

Pisté

Located in Tinum, HOTEL PUERTA CHICHEN is in a national park, within a 5-minute drive of Ball Courts and Pre-Hispanic City of Chichen-Itza. .This spa hotel is 1.6 mi (2.5 km) from Court of the Thousand Columns and 3.2 mi (5.1 km) from El Caracol.

What's nearby

  • Ball Courts - 11 min walk - 0.6 miles
  • Pre-Hispanic City of Chichen-Itza - 17 min walk - 1.0 mile
  • Pyramid of Kukulkan - 6 min drive - 1.4 miles
  • Court of the Thousand Columns - 6 min drive - 1.4 miles
  • El Caracol - 7 min drive - 3.8 miles

Getting around

  • Mérida International Airport (MID) - 99 min drive

Restaurants

  • ‪Pueblo Maya - ‬1 min walk
  • ‪La Palapa - ‬11 min walk
  • ‪Taco Maya - ‬2 min drive
  • ‪Hacienda Xaybe'h D'Camara - ‬6 min walk
  • ‪La Gran Chaya - ‬12 min walk

About this property

HOTEL PUERTA CHICHEN

HOTEL PUERTA CHICHEN offers 48 air-conditioned accommodations with irons/ironing boards and ceiling fans. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include massages.
Make yourself at home in one of the 48 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Conveniences include ceiling fans and irons/ironing boards, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including an outdoor pool and a steam room. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of HOTEL PUERTA CHICHEN, or stop in at the snack bar/deli. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and coffee/tea in a common area.
A complimentary manager's reception is offered each day.
HOTEL PUERTA CHICHEN has a restaurant on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: MXN 10 for adults and MXN 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Ecotours
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 10 for adults and MXN 10 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

HOTEL PUERTA CHICHEN Hotel
HOTEL PUERTA CHICHEN Tinum
HOTEL PUERTA CHICHEN Hotel Tinum

HOTEL PUERTA CHICHEN Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 47 out of 77 reviews
Rating 8 - Good. 19 out of 77 reviews
Rating 6 - Okay. 7 out of 77 reviews
Rating 4 - Poor. 3 out of 77 reviews
Rating 2 - Terrible. 1 out of 77 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Nitesh

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful and room was good
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Lisa

Liked: Cleanliness, amenities
The staff were helpful and welcoming. The restaurant was good. The room was basic but comfortable.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities
It was very clean, quiet and peaceful.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sebastien

Liked: Cleanliness, amenities
This hotel was perfect for our visit to Chien Itza. They were very helpful in organizing a guide. The rooms are lovely and clean . The garden is very nice with a lovely pool that the kids especially appreciated. I would absolutely recommend this hotel.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Wendy

Friendly staff and great tourists guide guy
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

George

Nice staff. Clean rooms an
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Shelly

Liked: Cleanliness
Beds were hard and you could hear children crying next door. Otherwise it was nice.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Norma

Liked: Staff & service
Clean room. Hot water. Noiseless, working AC!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop for one night before heading early in the morning to Chichen Itzá.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Hal

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little place to spend the night before spending the day in Chichen Itza
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had really good night sleep at this hotel that got us ready for the pyramids the next day. Pretty good hotel it exceeded our expectations.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best Hotel

The buffet restaurant service was very clean, the variety of Yucatecan food was excellent. The room was clean and ventilated and they always provided the information correctly.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in walking distance to the chichen Itzá

This is a very nice and beautiful hotel. Wi-Fi at the room, hot water in the shower and good food. Some staff speak English and are very service minded. Close to the chichen Itzá area, walking distance.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

John p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here.

Perfect place. Good advise on going to Chichen itzá. Nice all around. Good food.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay within walking distance to Chichen Itza ruins. Decent restaurant. Clean pool. Quiet.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Monalis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The employees were very helpful and courteous.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly. We booked a guide to Chichen Itza which was excellent. Breakfast at the hotel was not included in the price but was excellent. My children enjoyed the pool.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful huge pool in a beautiful huge garden. 20 minutes walk to Chichen Itza. Staff were great, room spacious and comfortable. WiFi only in lobby and restaurant, restaurant was buffet only but very good.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

We stayed here so we were close to Chichen Itza for an early morning tour. It was clean ,comfortable and the staff were great. We ate dinner and breakfast there and both meals were delicious. The pool and grounds were lovely. The wifi was only in the public areas. Would recommend if you are visiting Chichen Itza
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Bouayad

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location right next to the temple. However, it's a transient town (plan to have dinner at the hotel in the evening because it's difficult to find something interesting outside at 07pm). No internet in the rooms. Kind staff.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great option if you intend to visit Chichen Itza or any other destination close to the hotel like: Valladolid, Ek-Balam, or Water Holes (Cenotes). The rooms are clean and the facilities are new and well-maintained. More important the clerks are really kind and the ladies and gentlemen attending the restaurant are really kind and responsive to your requirements. The food is good the same as the buffet. It has been recently refurbished so the facilities are new and comfortable. I would definitely come back to this hotel, thank you for your kind considerations.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, room comfort

A convenient place to stay

Stayed here for 2 nights so we could visit Chichen Itza. The staff were very friendly and the room was comfortable. Super close to chichen Itza was perfect for visiting it in the morning and returning for the light show in the evening. Garden room was relatively quiet even though the hotel is right on the main road. Spent the afternoon relaxing in the pool. Bathroom was ok but in need of some maintenance (shower head needs clearing or replacing and sink is leaking). Food was fair. Dinner portions were big but not always that flavoursome. Breakfast was ok too.
Stayed 2 nights in May 2023
Verified

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

We reserved two rooms. Too bad we were far apart. The rooms were nice and comfortable and the staff was friendly and helpful. Too bad the wifi did not work. They gave us two bottles of water in each room but there was no refilling station. There was no refrigerator nor microwave in the room so we could not get hot water. 500 meters away from downtown. A big restaurant on site. Very convenient.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Just don't flush toilet paper down the toilet. The translation makes it sound like it was for feminine hygiene products but it also means toilet paper. If you flush any paper down it will clog the toilets.
Stayed 1 night in May 2023
Verified

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Good location for one night to visit chichen itza

The hotel is like an American motel it's long and skinny and along side the main road. So any Room with a "city" view has a view of the highway the noise and only curtains. So you can't get any privicy without the curtains closed. Staff spoke little English. We were told buses run ever hour from 7:30 but no bus turned up at 7:30 so we waited till 8am and got a taxi. Taxis easy to get the reception will call for one for you. Rooms had good shower and water pressure. Beds were too soft for me so with the noise of the road little sleep was got. Pool was good and reasonable temperature. We ate at local places a few mins walk and the food was amazing. That said hotel food we saw looked nice. For one night it was okay
Stayed 1 night in Feb 2024