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Holiday Inn Express Syracuse Airport by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Syracuse Airport by IHG

Exterior
Premium bedding, desk, blackout drapes, iron/ironing board
Free daily buffet breakfast
Indoor pool, sun loungers
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
$147
$128 nightly
$147 total
Total with taxes and fees
Feb 16 - Feb 17

Explore the area

View in a map
5418 South Bay Road, North Syracuse, NY, 13212
  • Place, North Medical Family Practice
    ‪2 min drive‬
  • Place, Destiny USA
    ‪4 min drive‬
  • Place, New York State Fairgrounds
    ‪11 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪3 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Mobility, Roll-In Shower, Extra Space)

Standard Room, 1 King Bed (Mobility, Roll-In Shower, Extra Space) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Mobility, Roll-In Shower, Extra Space)

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(55 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(47 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Free toiletries, hair dryer, towels

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower) | Bathroom | Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

7.6 out of 10
Good
(5 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed

7.8 out of 10
Good
(9 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Comm, Mobil, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible (Comm, Mobil, Accessible Tub)

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Hampton Inn & Suites Syracuse North Airport Area
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
4.8 out of 5, Exceptional, 1,005 reviews
$130 nightly
The price is $150
Jan 25 - Jan 26
Total with taxes and fees
Hampton Inn & Suites Syracuse North Airport Area

About the neighborhood

North Syracuse

Located in North Syracuse, Holiday Inn Express Syracuse Airport by IHG is in the suburbs, within a 10-minute drive of Onondaga Lake Park and Destiny USA. .This hotel is 5.6 mi (9 km) from Erie Canal Museum and 5.7 mi (9.1 km) from Museum of Science and Technology.

What's nearby

  • North Medical Family Practice - 2 min drive - 1.6 miles
  • Destiny USA - 4 min drive - 4.5 miles
  • The Oncenter - 7 min drive - 7.8 miles
  • JMA Wireless Dome - 9 min drive - 8.5 miles
  • New York State Fairgrounds - 11 min drive - 10.9 miles

Getting around

  • Syracuse Regional Transportation Center - 10 min drive
  • Hancock Intl. Airport (SYR) - 4 min drive

Restaurants

  • ‪7 Brew Coffee - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Dunkin' - ‬4 min walk
  • ‪APlus at Sunoco - ‬2 min drive
  • ‪Taco Bell - ‬2 min walk

About this property

Holiday Inn Express Syracuse Airport by IHG

Suburban hotel with free breakfast and airport shuttle service
Holiday Inn Express Syracuse Airport by IHG offers 95 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 95 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express Syracuse Airport by IHG. A complimentary buffet breakfast is served on weekdays from 5:30 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in North Syracuse? This hotel has 324 square feet (30 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary buffet breakfast is served on weekdays between 5:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free uncovered self parking on site
  • Uncovered extended parking on site (USD 16.20 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 5:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 324 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Fireplace in lobby
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Uncovered extended parking fee: USD 16.20 per night
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not provide extended parking. Parking is limited to the duration of the guest's stay.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Syracuse Airport
Holiday Inn Express Syracuse Airport
Holiday Inn Express Syracuse Airport Hotel
Inn Express Syracuse Hotel
Express Syracuse By Ihg
Holiday Inn Express Syracuse Airport
Holiday Inn Express Syracuse Airport by IHG Hotel
Holiday Inn Express Syracuse Airport an IHG Hotel
Holiday Inn Express Syracuse Airport by IHG North Syracuse
Holiday Inn Express Syracuse Airport by IHG Hotel North Syracuse

Holiday Inn Express Syracuse Airport by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 494 out of 1002 reviews
Rating 8 - Good. 233 out of 1002 reviews
Rating 6 - Okay. 113 out of 1002 reviews
Rating 4 - Poor. 84 out of 1002 reviews
Rating 2 - Terrible. 78 out of 1002 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
Spotless great amenities , ice on sidewalk
Stayed 1 night in Dec 2025

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at checkin was rude, condescending, decidedly unhelpful, and lied to me about working with 3rd party to resolve booking date error. I offered to rebook and was told hotel was fully booked but went to website and it showed available rooms. I’m a Black man and so the optics and impact upon me were outrageously negative.
Stayed 1 night in Oct 2025

4/10 Poor

Cristine

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A message sent to the owner and GM: My wife and I arrived at your hotel at approximately 1 AM early this past Sunday morning, after having made a reservation through Expedia several weeks earlier.  After we had called the hotel for a shuttle from the airport, which arrived promptly, we were greeted by an embarrassed Ashley, who told us that there were no rooms, despite our having a reservation.  We were taken aback at this turn of events, at 1 AM, after having traveled since 7 AM from out of the country.  She told us that the hotel had been overbooked, which was really unconscionable.  In the midst of our astonishment, however, I was quite impressed with Ashley, and how far out of her way she went to get us alternative lodging elsewhere (not available) and how sincerely concerned she seemed about our situation.  She showed tremendous empathy, and you are very lucky she works for you.  Her late night associate - I believe his name was Mohammed - was almost as helpful as Ashley.  As you likely heard, we were eventually able to secure a room at the hotel due to a very early departure of another client. However, the situation in which we found ourselves was inexcusable.  This was compounded by the shoddiness of your property.  At most, this hotel merits a "poor" rating.  The hotel is in a state of disrepair, is dirty, and is generally rundown.  Your greatest assets are your personnel.  Otherwise, the hotel does not warrant any clientele.  This will be reviewed in Expedia.
Stayed 1 night in Oct 2025

8/10 Good

Amy

Stayed 1 night in Oct 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
It was close by the airport with nearby dining and gas stations. The staff was very helpful.
Stayed 1 night in Oct 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and conveniently close to the airport
Stayed 1 night in Oct 2025

10/10 Excellent

lucy

Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Stayed 1 night in Sep 2025

10/10 Excellent

Christi

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Brooke

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was nice. The check in process was fast and easy. I was disappointed that our tv was not working ion our room. I called the front desk to see if it could be fixed and the front desk person said, Oh does the tv say "no signal"? I said, yes and she told me that the guy that can fix that is not here on the weekends. She offered to move me to a different room and I declined. Really annoying and she knew what the problem was. Get someone in to fix the tv.
Stayed 1 night in Oct 2025

10/10 Excellent

Raymond

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased
Stayed 3 nights in Aug 2025

10/10 Excellent

Lee Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and a short drive to downtown Syracuse. All in all a great stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities
Great except for air traffic noise
Stayed 1 night in Sep 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient to dining and airport
Stayed 1 night in Sep 2025

10/10 Excellent

S Christopher

Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Robert, roswell

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast service was very good each time we stayed there
Stayed 1 night in Jun 2025

10/10 Excellent

Laura

Calm, relaxed environment, shuttle to airport, friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

Gregory, Mount Holly

Liked: Cleanliness, staff & service, property conditions & facilities
A hot breakfast is always good. A better verity would be nice
Stayed 1 night in Aug 2025

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice walking into such a clean hotel with very friendly people!
Stayed 1 night in Aug 2025

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for what we need. Very clean, quiet and breakfast was delicious. Most definitely would stay again
Stayed 1 night in Aug 2025

10/10 Excellent

Patricia

Stayed 1 night in Aug 2025

8/10 Good

REBECCA

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything about our stay was wonderful. The rooms are comfortable. Our only complaint is that the woman serving breakfast was touching the food with her bare hands from one pan to another. She used no gloves and we witnessed this with the eggs, the potatoes and sausage. Therefore, we chose to not have breakfast, which would have been nice as it was included in our stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Nice staff. Good breakfast.
Stayed 1 night in Aug 2025