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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

A resort with multiple swimming pools, palm trees, and a view of the ocean at sunset.
Property video
A spacious lobby with a modern design, featuring a seating area with sofas and a bar area with high chairs.
A buffet area with a variety of food options, a kitchen in the background, and decorative hanging lights.
An aerial view of a coastal hotel complex with multiple buildings, a beach, and clear turquoise waters.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
The current price is $361
$296 nightly
$361 total
Total with taxes and fees
Sep 6 - Sep 7

Explore the area

View in a map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Place, Guadalupe Church
    ‪9 min walk‬
  • Place, Punta Esmeralda Beach
    ‪18 min walk‬
  • Place, Quinta Avenida
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Family Concierge Junior Suite Nature View

A modern hotel room with a large bed, a desk, a chair, and a balcony with a view of greenery.

Family Concierge Junior Suite Nature View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Nature View)

A hotel room with a bed, a desk, a TV, and a minibar.

Junior Suite (Nature View)

9.2 out of 10
Wonderful
(59 reviews)
  • Garden view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Master Suite Nature View

A hotel room with a large bed, a flat-screen TV mounted on the wall, a glass-enclosed balcony with a hot tub, and a view of a building and greenery.

Master Suite Nature View

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Nature View)

A hotel room with two beds, a TV, a balcony with a view, and a dining area.

Suite (Nature View)

9.0 out of 10
Wonderful
(11 reviews)
  • Garden view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Suite Nature View

A hotel room with two beds, a TV, a sofa, and a balcony with a view.

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Suite SwimUp

A modern hotel room with a bed, a TV, a sofa, a coffee table, and a view of an outdoor pool area.

Family Concierge Suite SwimUp

  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Master Suite SwimUp

A poolside area with lounge chairs, a small table, and a hot tub.

Family Concierge Master Suite SwimUp

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Family Concierge Master Suite Nature View

A modern hotel room with a large bed, a glass-enclosed bathroom, and a view of the outdoors.

Family Concierge Master Suite Nature View

8.0 out of 10
Very good
(1 review)
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Roulette Room Playa del Carmen or La Perla

A hotel room with two beds, a large mirror, a modern painting, and a bathroom visible through the mirror.

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(30 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Two Bedroom Master Suite

A modern hotel room with a kitchen area, dining space, and a balcony with a view.

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1980 sq ft
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed
  • Free WiFi

View all photos for Family Concierge Junior Suite SwimUp

A hotel room with a bed, a TV, a desk, and a view of the outdoor pool area.

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Concierge Two Bedrooms Master Suite

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

Family Concierge Two Bedrooms Master Suite SwimUp

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Luis Donaldo Colosio), Paradisus Playa del Carmen – Riviera Maya - All Inclusive is within a 10-minute drive of Quinta Avenida and Quinta Alegría Shopping Mall. .This beach property is 7.9 mi (12.7 km) from Río Secreto and 8.2 mi (13.1 km) from Xplor Theme Park.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Guadalupe Church - 9 min walk - 0.5 miles
  • Punta Esmeralda Beach - 18 min walk - 1.0 mile
  • Mamitas Beach - 4 min drive - 1.6 miles
  • Quinta Avenida - 4 min drive - 1.6 miles
  • Playa del Carmen Main Beach - 5 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪Capella - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪illy cafe - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 510 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Make yourself at home in one of the 510 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers with rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a complimentary water park, and a health club. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at Sal Steak Cave, one of the property's 13 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the swim-up bar, or one of 16 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 25005 square feet (2323 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Sal Steak Cave - Onsite fine-dining restaurant. Open daily.
Capella - Onsite family restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (25,005 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-005339/2025

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 661 out of 1006 reviews
Rating 8 - Good. 200 out of 1006 reviews
Rating 6 - Okay. 88 out of 1006 reviews
Rating 4 - Poor. 29 out of 1006 reviews
Rating 2 - Terrible. 28 out of 1006 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

George A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for our Family Vacation. Excellent location.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Railuys De Los

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best all-inclusive resorts
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities were top notch!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Crismari F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that place
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and always willing to go above and beyond for our stay. Our family enjoyed all of the pools, water park, and daily family activities.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Cassandra

Liked: Cleanliness
Amazing stay for family!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Nahum V.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very nice and well kept. Staff is very friendly and helpful. The food was great with a lot of different places to eat.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

YUNIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the kid friendly atmosphere
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

JIN FENG

Liked: Cleanliness, amenities, property conditions & facilities
Family friendly resort.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, staff was very friendly and helpful
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with incredible staff. Food was good and options catered well to kids as well as adults. Our family had an amazing vacation!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Maureen Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, service, food, activities, amenities, property, shows, entertainment, rooms, buildings, gardens were all perfect!!! Loved it all!!!
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Great food and rooms
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Jenelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for kids! Lots to do!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness
Perfect for young kids!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Camilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is amazing for families, if you are traveling with your kids, THIS is the place to go! food was very very good, lots of activities for kids, room was espacious and nice and clean. beach was beautiful. we LOVED IT!!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Maria E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff. Many activities during day and night. Restaurants and food was very good. Pools and beach were really nice.
Stayed 6 nights in Apr 2026
Verified review

6/10 Okay

Arthur Grigor

Disliked: Amenities
My review in a nutshell: Food: 7/10 Entertainment: 2/10 Rooms: 9/10 Beach: 1/10 (Worst Beach I have seen in my life). Family friendly: 8/10 Overall experience: 6/10
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Mahasty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were most accommodating and nice. The resort was beautiful and well kept. The rooms were amazing with comfortable beds. I loved the pool. Due to bad weather, the access to beach was limited. However, the staff tried to be accomadating to make the experience pleasant.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the room cleaning and goodies.The waiters were always ready to answer any questions we had on the menus. And greatly enjoyed the ice cream parlor! Lots of choices 👌
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Gurjivan Kaur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms| activities everyday for my kids | the kindest staff
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Wai Lun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great childcare services and amenities. Great water park. Hotel room is a bit dated but not a concern for us. Plenty of food options in buffet and restaurants but reservations are required.
Stayed 6 nights in Apr 2026