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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

A resort with multiple swimming pools, palm trees, and a view of the ocean at sunset.
Property video
Exterior
A spacious lobby with a modern design, featuring a seating area with sofas and a bar area with high chairs.
A series of tents with white curtains, wooden furniture, and a swing set.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
The current price is $370
$303 nightly
$370 total
Total with taxes and fees
Jul 31 - Aug 1

Explore the area

View in a map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Place, Punta Esmeralda Beach
    ‪18 min walk‬
  • Place, Mamitas Beach
    ‪4 min drive‬
  • Place, Quinta Avenida
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬

Room options

View all photos for Family Concierge Junior Suite Nature View

A modern hotel room with a large bed, a desk, a chair, and a balcony with a view of greenery.

Family Concierge Junior Suite Nature View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Nature View)

A hotel room with a bed, a desk, a TV, and a minibar.

Junior Suite (Nature View)

9.2 out of 10
Wonderful
(57 reviews)
  • Garden view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Master Suite Nature View

A hotel room with a large bed, a flat-screen TV mounted on the wall, a glass-enclosed balcony with a hot tub, and a view of a building and greenery.

Master Suite Nature View

  • Garden view
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Nature View)

A hotel room with two beds, a TV, a balcony with a view, and a dining area.

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Suite Nature View

A hotel room with two beds, a TV, a sofa, and a balcony with a view.

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Suite SwimUp

A modern hotel room with a bed, a TV, a sofa, a coffee table, and a view of an outdoor pool area.

Family Concierge Suite SwimUp

  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Master Suite SwimUp

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Family Concierge Master Suite Nature View

A modern hotel room with a large bed, a glass-enclosed bathroom, and a view of the outdoors.

Family Concierge Master Suite Nature View

8.0 out of 10
Very good
(1 review)
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Roulette Room Playa del Carmen or La Perla

A hotel room with two beds, a large mirror, a modern painting, and a bathroom visible through the mirror.

Roulette Room Playa del Carmen or La Perla

9.4 out of 10
Exceptional
(28 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Two Bedroom Master Suite

A modern hotel room with a kitchen area, dining space, and a balcony with a view.

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1980 sq ft
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed
  • Free WiFi

View all photos for Family Concierge Junior Suite SwimUp

A hotel room with a bed, a TV, a desk, and a view of the outdoor pool area.

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Luis Donaldo Colosio), Paradisus Playa del Carmen – Riviera Maya - All Inclusive is within a 10-minute drive of Quinta Avenida and Quinta Alegría Shopping Mall. .This beach property is 7.9 mi (12.7 km) from Río Secreto and 8.2 mi (13.1 km) from Xplor Theme Park.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Guadalupe Church - 9 min walk - 0.5 miles
  • Punta Esmeralda Beach - 18 min walk - 1.0 mile
  • Mamitas Beach - 4 min drive - 1.4 miles
  • Quinta Avenida - 4 min drive - 1.6 miles
  • Playa del Carmen Main Beach - 5 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Capella - ‬3 min walk
  • ‪illy cafe - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 510 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Make yourself at home in one of the 510 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers with rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a complimentary water park, and a health club. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at Sal Steak Cave, one of the property's 13 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the swim-up bar, or one of 16 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 25005 square feet (2323 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Sal Steak Cave - Onsite fine-dining restaurant. Open daily.
Capella - Onsite family restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (25,005 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 1004 reviews
Rating 8 - Good. 205 out of 1004 reviews
Rating 6 - Okay. 90 out of 1004 reviews
Rating 4 - Poor. 31 out of 1004 reviews
Rating 2 - Terrible. 29 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Cassandra

Liked: Cleanliness
Amazing stay for family!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

JIN FENG

Liked: Cleanliness, amenities, property conditions & facilities
Family friendly resort.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, staff was very friendly and helpful
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Great food and rooms
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Maria E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff. Many activities during day and night. Restaurants and food was very good. Pools and beach were really nice.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

James George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well managed, clean, and fun
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at Paradisus. The hotel was nice and clean but the resto was amazing.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Lars Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradisus is family-friendly and the staff is friendly and attentive. The kids enjoyed the pool and the water park a lot.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and amenities. There were activities day and night that were family-friendly and engaging!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was absolutely perfect. Loved this place and will return.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on the family side, was great for younger kids. Food was really good
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best time with our 4 and almost 2 year old. Couldn’t have imagined a better trip!
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Steffen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great resort. Family had a great time. Would totally come vaxnu
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Parisa

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great staff and service
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Phillip

Liked: Cleanliness, amenities, property conditions & facilities
Great resort for a family vacation with young kids. Great food and drinks for the adults and lots of nice little extras
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Amazing place to stay. Family concierge service made the trip better than we could have hoped for.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Sandie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff were extremely pleasant and helpful. Pool areas were very nice. Food was OK but not the best. However all in all it was a great experience.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, pools, beach, food, friendly staff.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is fantastic! Pool and beach are beautiful. Staff is friendly and helpful. Food and drinks are great. There are fun activities/shows every night. It’s very family friendly, it made vacationing with my two boys (5 and 7) easy and relaxing. We will definitely be back.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant vacation
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly & courteous staff and the food was awesome! Lots of space at the pools and plenty to do between the water park, main pool, beach, kids club activities, etc.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities
Great experience my family with 2 young kids. Service was great, restaurants are fantastic
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and very friendly and helpful,everything was excellent. The only real drawback is the beach is a bit of a disappointment and maybe more activities for younger kids. Overall very happy with our decision to go there and will be back
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Best location for families, everything way perfect.
Stayed 7 nights in Dec 2025