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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Property class: 5 and above

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

A resort with multiple swimming pools, palm trees, and a view of the ocean at sunset.
Property video
A series of tents with white curtains, wooden furniture, and a swing set.
A spacious lobby with a modern design, featuring a seating area with sofas and a bar area with high chairs.
A buffet area with a variety of food options, a kitchen in the background, and decorative hanging lights.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
The current price is $328
$268 nightly
$328 total
Total with taxes and fees
Oct 18 - Oct 19

Explore the area

View in a map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Place, Punta Esmeralda Beach
    ‪18 min walk‬
  • Place, Mamitas Beach
    ‪4 min drive‬
  • Place, Quinta Avenida
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Family Concierge Junior Suite Nature View

A modern hotel room with a large bed, a desk, a chair, and a balcony with a view of greenery.

Family Concierge Junior Suite Nature View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Nature View)

A hotel room with a bed, a desk, a TV, and a minibar.

Junior Suite (Nature View)

9.2 out of 10
Wonderful
(59 reviews)
  • Garden view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Master Suite Nature View

A hotel room with a large bed, a flat-screen TV mounted on the wall, a glass-enclosed balcony with a hot tub, and a view of a building and greenery.

Master Suite Nature View

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Nature View)

A hotel room with two beds, a TV, a balcony with a view, and a dining area.

Suite (Nature View)

9.0 out of 10
Wonderful
(11 reviews)
  • Garden view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite Nature View

A hotel room with two beds, a TV, a sofa, and a balcony with a view.

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite SwimUp

A modern hotel room with a bed, a TV, a sofa, a coffee table, and a view of an outdoor pool area.

Family Concierge Suite SwimUp

  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Master Suite SwimUp

A poolside area with lounge chairs, a small table, and a hot tub.

Family Concierge Master Suite SwimUp

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite Nature View

A modern hotel room with a large bed, a glass-enclosed bathroom, and a view of the outdoors.

Family Concierge Master Suite Nature View

8.0 out of 10
Very good
(1 review)
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

A hotel room with two beds, a large mirror, a modern painting, and a bathroom visible through the mirror.

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(30 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite

A modern hotel room with a kitchen area, dining space, and a balcony with a view.

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1980 sq ft
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Junior Suite SwimUp

A hotel room with a bed, a TV, a desk, and a view of the outdoor pool area.

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Concierge Two Bedrooms Master Suite

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Family Concierge Two Bedrooms Master Suite SwimUp

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

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About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Luis Donaldo Colosio), Paradisus Playa del Carmen – Riviera Maya - All Inclusive is within a 10-minute drive of Quinta Avenida and Quinta Alegría Shopping Mall.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Guadalupe Church - 9 min walk - 0.5 miles
  • Punta Esmeralda Beach - 18 min walk - 1.0 mile
  • Mamitas Beach - 4 min drive - 1.6 miles
  • Quinta Avenida - 5 min drive - 1.8 miles
  • Playa del Carmen Main Beach - 5 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Capella - ‬3 min walk
  • ‪Tacos el Rey - ‬4 min drive

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 510 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a health club, a hot tub, and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Make yourself at home in one of the 510 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers with rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a complimentary water park, and a health club.
You can enjoy a meal at Sal Steak Cave serving the guests of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, or stop in at the snack bar/deli. Relax with a refreshing drink at the beach bar, the swim-up bar, or one of 16 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Sal Steak Cave - Onsite fine-dining restaurant. Open daily.
Capella - Onsite family restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-005339/2025

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 662 out of 1001 reviews
Rating 8 - Good. 194 out of 1001 reviews
Rating 6 - Okay. 87 out of 1001 reviews
Rating 4 - Poor. 28 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort with a lot to do for all families
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay with my family Nestor at the family concierge took excellent care of all our needs. Would definitely vacation here again.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for our Family Vacation. Excellent location.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. The only negative and that affects all hotels in riviera maya is that the beach is covered by seaweed
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best all-inclusive resorts
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities were top notch!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, food awesome and overall everyone from the hotel was welcoming and caring. Kids loved the pools and activities in the evenings.
Stayed 6 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious and the staff was friendly. The shows and amenities
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s kids-friendly, the staff are great and the shows are also. We spent a great time here.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing! The rooms, the staff, the restaurants, the food and how it's cooked, the service in general... it's all exceptional! Big shout out to Gisele, the entertainment supervisor, who went above and beyond to make sure our vacation is worries free. Cannot go wrong with this resort! Highly recommend!
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that place
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Amazing stay for family!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The resort was great, it felt like I was able to be a hands off parent. Entertainment for the kids was awesome. The staff was also soooo amazing
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and always willing to go above and beyond for our stay. Our family enjoyed all of the pools, water park, and daily family activities.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the resort. Very impressed will definitely go back plenty of space and activities. Staff was supper friendly and accommodating
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of everything was outstanding! The food was incredible specially at the mexican restaurant. The staff was amazing, very friendly, and supportive with everything. They surprised us every single day with gifts for us and our child. Definitely I will come back
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really good resort to just have a good time and have the kids truly enjoy the amenities this place has to offer. The restaurants were amazing which we enjoyed each single of them. Staff is very friendly. Would. Definitely visit this place again.
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Family friendly resort.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very nice and well kept. Staff is very friendly and helpful. The food was great with a lot of different places to eat.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the attention to the guest is impeccable.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the kid friendly atmosphere
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, staff was very friendly and helpful
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful, the rooms were clean, and the area where we stayed was very family-friendly. The only downside was that it happened to be seaweed season, so the ocean wasn't the prettiest sight. Overall, our family would definitely stay here again.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, the beach had a lot of seaweed couldn't swim in the water
Stayed 8 nights in May 2026