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SureStay Plus Hotel by Best Western Sevierville

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Restaurant
Lobby
Business center
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
$46
$41 nightly
$46 total
Total with taxes and fees
Jan 27 - Jan 28

Explore the area

View in a map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Place, Dolly Parton Statue
    ‪2 min drive‬
  • Place, Wilderness at the Smokies
    ‪2 min drive‬
  • Place, Soaky Mountain Waterpark
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(90 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(74 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessibility-1 King, Bathtub, Nonsmoking

  • Sleeps 2

Two Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

King Room

  • Sleeps 2

Similar properties

Lobby sitting area
Clarion Pointe Sevierville-Pigeon Forge
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.3 out of 5, Excellent, 1,002 reviews
$49 nightly
The price is $55
Jan 22 - Jan 23
Total with taxes and fees
Clarion Pointe Sevierville-Pigeon Forge

About the neighborhood

Sevierville

With a stay at SureStay Plus Hotel by Best Western Sevierville, you'll be centrally located in Sevierville, within a 5-minute drive of Wilderness at the Smokies and Sevierville Convention Center. .This hotel is 6 mi (9.7 km) from Island at Pigeon Forge and 8.2 mi (13.2 km) from Dollywood.

What's nearby

  • Floyd Garrett's Muscle Car Museum - 11 min walk - 0.6 miles
  • Dolly Parton Statue - 2 min drive - 1.1 miles
  • Wilderness at the Smokies - 2 min drive - 1.3 miles
  • Soaky Mountain Waterpark - 3 min drive - 1.5 miles
  • Wild WaterDome - 3 min drive - 1.8 miles

Getting around

  • McGhee Tyson Airport (TYS) - 46 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬20 min walk
  • ‪Chick-fil-A - ‬9 min walk
  • ‪Freddy's Frozen Custard & Steakburgers - ‬8 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Waffle House - ‬14 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel with free breakfast, near Wilderness at the Smokies
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 80 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary breakfast is included.
Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area. Free self parking is available onsite.
A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 512 out of 1079 reviews
Rating 8 - Good. 278 out of 1079 reviews
Rating 6 - Okay. 145 out of 1079 reviews
Rating 4 - Poor. 81 out of 1079 reviews
Rating 2 - Terrible. 63 out of 1079 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Maksudul

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Hotel was nice. Breakfast option was a bit limited.
Stayed 2 nights in Oct 2025

6/10 Okay

Joan

Traveled with partner
Our room was fine for the price we paid.
Stayed 3 nights in Oct 2025

8/10 Good

WILLIAM, PULASKI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the proximity to our favorite places to this hotel and the ease of access to the highway. Staff is always warm and welcoming. Parking lot pretty tight as lots of construction workers are parking their work trailers and equipment in the parking lot.
Stayed 1 night in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had excellent time. Check in fast and easy. Staff was friendly and very helpful. Room was clean and the bedding was excellent didn't have to use our own bed sheets. We will stay again, highly recommend.
Stayed 9 nights in Oct 2025

2/10 Terrible

Daisy

Traveled with partner
Disliked: Cleanliness
The staff was accommodating with a refund but the room was disgusting. My husband and I walked in our room and turned right back around and walked out. Super disappointed and the pictures are very misleading.
Stayed 2 nights in Oct 2025

2/10 Terrible

Gage

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Do not Recommend

Our room smelled like mildew, our bed sheet were damp as if they didn’t get to dry at all, hair from the previous visitors all over the bathroom, the staff was very kind but the hotel itself need work!
Stayed 1 night in Sep 2025

4/10 Poor

Travis

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Jonathan

Stayed 3 nights in Sep 2025

2/10 Terrible

Laura

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sleep in your car!

Stay away!! I made the mistake of a quick star rating which showed 8 of 10 and hopped on this booking. We arrived late to our room. The lady at the front desk was watching movies on her phone. There was no welcoming feel, thank you, kiss my grits, nothing. We got to our room on the second floor. Elevators opened to the floor of mustiness, mildew, and dampness. Entered our room with our 2 children that immediately hopped on the bed. The sheets appeared clean, we were tired so no showers or anything that evening. I did notice the walls in the room had something splattered down them. Dust was two inches thick on all surfaces, bathroom light was rusted pretty bad, the tv had a dried substance that had dripped down the screen. We made it through the night. Get up to take showers and I wouldn’t let my family step foot in that area. We went and purchased bleach and I cleaned the shower before any of us used it. When I wiped the shower to clean it the rag was black, to no surprise. There was hair everywhere in the shower, thick soap scum residue, the drain had visible mold, there was fuzzy, yes fuzzy gray and black mold at the shower entrance. We brought a fan to use during our stay. The outlet we located wasn’t quite accessible so my husband pulled out the tv stand and it has NEVER been cleaned behind. The wall there was full of dirt, grime, and spatter of who knows what. Review is longer than allotted characters
Stayed 3 nights in Oct 2025

4/10 Poor

Jasmine

Stink bug infestation
Stayed 1 night in Oct 2025

10/10 Excellent

Lisa, Largo

Stayed 1 night in Oct 2025

6/10 Okay

Lisa, Largo

Stayed 1 night in Oct 2025

8/10 Good

Lisa, Largo

Traveled with partner
Liked: Cleanliness, staff & service
Staff very nice. Had a problem with room which was fixed the next day. Rooms have a lot of water damage in bathrooms. First night room had a shower curtain rod that had been fixed several times and needed to be fixed again. Water went all over the wall and floor when taking shower. Second room beds were absolutely terrible. Lumpy and springs made so much noise. Last room was better but had lots of water damage on walls. Food was ok but not much variety. Very boring. No orange juice till friday morning. I guess you could say you get what you pay for. If you need a place to stay that is cheap. Rooms were full all week. They were clean. Better maintenance of rooms could get the hotel more money nightly.
Stayed 1 night in Oct 2025

8/10 Good

Janis

Stayed 1 night in Oct 2025

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to get to. Clean room. Lots of soap, lotion, etc. available. Great parking. Plenty of dining spots a very short walk away, including a grocery store! Staff friendly and very helpful.
Stayed 3 nights in Oct 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking lot was good, staff very friendly, highly recommended
Stayed 3 nights in Oct 2025

10/10 Excellent

Ian

Stayed 1 night in Sep 2025

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

dora, west baden

Liked: Staff & service
Disliked: Property conditions & facilities
need to up date their ice machine did not work. however the room was clean the location was good
Stayed 2 nights in Oct 2025

6/10 Okay

Justin

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was kind, prompt and courteous. Elevator and hallway had an oder to them and hallway on 2nd floor to room had garbage/food waste scattered throughout. Could hear the guest above walking around their room, the child below screaming and the garbage truck outside emptying the dumpster at 430am. Secondary lock was broken off the door and you had to hold the drain plug up in order for the shower to drain. One small ice machine for the entire hotel, many cracked/broken tiles in front of the elevator and the bed frame to one bed squeaked upon every movement.
Stayed 1 night in Oct 2025

4/10 Poor

Abhilash

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My stay at the hotel was below expectations in terms of cleanliness. The bathrooms and rooms were not as clean as expected, and there was an issue with water not draining properly from the bathtub. However, the staff were polite and helpful throughout my stay, which I truly appreciated. With better maintenance and cleanliness, the overall experience could be much improved.
Stayed 2 nights in Oct 2025

10/10 Excellent

Marjorie

Stayed 3 nights in Oct 2025

6/10 Okay

Tabitha

Traveled with family
Liked: Staff & service
The staff was super friendly but our AC unit smelled musty and thus so did our room, also a constant leak in the bathroom was quite annoying.
Stayed 3 nights in Oct 2025

6/10 Okay

Marlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was small. The hair dryer didn’t work. The ironing board was broken and the iron had black gunk all over the bottom.
Stayed 4 nights in Sep 2025